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Data Security ~ Business Analysis ~ Help Desk ~ Web Page Development
Disaster Planning & Recovery ~ End User Relations ~ Technical Training
Offer substantial and diverse experience in IT industry with specialized skills in technical support, web page development and maintenance, solution development, database administration, end user training, and data security.
Able to effectively partner with management, peers, customers, and technical specialists to ensure and achieve business continuity for organization and customer base.
Demonstrated capabilities in diagnosing and resolving technical issues, and thoroughly documenting procedures for resolution.
Well-versed in leveraging back-up procedures and disaster recovery plans to safeguard and defend vital information.
Adept at installing, configuring, updating, and maintaining hardware, software, and peripherals.
Highly skilled at creating and maintaining spreadsheets, forms, templates, and databases to contain, track, synthesize, and manipulate critical data.
Resourceful, methodical, proactive, and extremely committed to confidentiality.
Ensure high levels of customer satisfaction through seamless communication and cooperation.
Excellent time management skills; quickly identifies and completes daily priorities according to need, urgency, and particular situations.
Chevron, 1997 to Present
Business Relationship Manager 2012 to Present
Manage, nurture, and maintain cooperative relationship between business partner and vendor for EaseNet application which is used to screen vendors against government watch lists.
Continually update EaseNet while ensuring constant adherence to compliance standards and criteria.
Create disaster recovery/data retention plans and user access reviews to protect crucial information.
Update vendor license agreements annually, maintain passwords for service accounts, and verify data security via encryption for all incoming and outgoing information.
Convert text files to be uploaded for screening on a quarterly basis and produce regular reports for Export Compliance Officers.
Successfully uploaded and screened 20+ files containing over 80,000 records.
Web Developer 2008 to Present
Maintain and update intranet sites used by legal department, create numerous associated web pages, devise organizational chart, and perform web development tasks such as meta-tagging pages.
Design new pages as requested including organizing contract templates and uploading attorney profiles with accompanying photos for Attorney Search page.
Govern compliance activities to ensure application conforms to rigorous compliance standards.
Complete user access reviews for secured sections of website and database, formulate disaster recovery and data retention plans, and enforce security via data encryption for data in transit.
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Business Analyst 2008 to Present
Analyzed, identified, and implemented solution to automate manually-intensive processes associated with Law-specific applications such as Legal Advantage Web, Direct Invoice, Introspect, and POP Plus.
Defined business requirements and technical specifications for solution, facilitated meetings with technical leads, compiled user data, administered UAT, and delivered user training sessions.
Help Desk Support Analyst & Trainer 2007 to Present
Provide vital technical support and software training to 600+ legal professionals in use of Legal Advantage Web, Direct Invoice, Introspect, and POP Plus.
Land Ownership Assistant 2002 to 2007
Performed full-scope administrative functions spanning customer service, database maintenance, correspondence, mail sorting & circulation, payment processing, and distribution of audit reports.
Suspended, released, transferred, and escheated royalty owner funds, updated electronic funds transfer (EFT) information when needed, and validated legal forms such as birth/death/marriage certificates, and probate documents (i.e. wills, affidavits of heirships).
Houston Site Coordinator 2003 to 2004
Formulated budget and business plan for Houston site in support of XYZ Employee Network.
Orchestrated logistics for career expo which received 250+ employees from Houston area.
Legal / Technical Assistant 1997 to 2002
Proficiently supported litigation activities related to posted price/valuation and environmental matters.
Guided and advised paralegals in using office software including creating Excel spreadsheets.
Performed a wide range of administrative and technical tasks encompassing document preparation and scanning, database creation and administration, file management, and preparation of digital maps.
Used SAP to accurately track capital and expense projects for North American upstream legal matters.
Bachelor of Science, e-Business
University of Phoenix, Houston, TX, 2006
Associate of Science, Programming
Kingwood Community College, Kingwood, TX, 2001
Languages / Programming:
SQL, C, Visual Basic, HTML, ASP, CSS, Jscript, VBScript
Software & Tools:
Microsoft Office (Excel, Access, Word, Visio), Photoshop, SQL Server, SAP, SharePoint, Via Vista,
Land Information System (LIS), TeamConnect, Introspect, POP, EaseNet, Legal Advantage Web,
BrioQuery, Direct Invoice
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