Date

Hiring Agent Name

Title

Company Name

Address

City/State/Zip Code

Dear__________________:

I am currently seeking a challenging career opportunity in a (INSERT TITLE OF TARGET POSITION) capacity and am submitting my resume for your review. In advance, thank you for your time and consideration.

As demonstrated in the accompanying resume, my professional qualifications include over 15 years of executive level experience in the financial services industry. I have applied my skills and knowledge toward substantially increasing efficiency, mitigating risk and steering projects to on time completion.

To complement this background, I possess top notch leadership abilities with a proven track record of leading large, high performance teams.

As an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance. I am confident that I could be a valuable asset to your organization, and look forward to interviewing with you in the near future.

Sincerely,

Yyyyyy x. yyyyyy

• Visionary Executive possessing 15 years of experience steering operations within the financial services industry.
• Proven track record of steering high profile projects to an on time, within budget completion.
• Skilled in streamlining process improvement initiatives, deploying effective business development strategies and leading high performance teams.
• Dynamic interpersonal skills, critical to fostering positive relationships with business partners, cross functional teams and vendors.
• Possesses technical proficiency in Automatic Lending Services, Black Knight LPS, LPS Loan Sphere and MS Office Suite.

• Successfully led real estate tax initiative, designed an end to end tax monitoring solution and recovered $3MM in tax advances (Citizens Bank).
• Drove foreclosure aged pipeline strategies, leading to $1.6MM in savings (Citizens Bank).
• Contributed extensively to implementation of the January 10th CFPB mortgage reform regulatory changes (Citizens Bank).
• Supported the Life of Loan reconciliation efforts, successfully reducing the monthly data exceptions from 100K to 3K (SunTrust).
• Led and coordinated the efforts between Servicing and Default to resolve 10,000 out of compliance breached loans, while enhancing the assignment process to avoid substantial fines and penalties of over $1M (SunTrust).
• Assisted in achieving approximately $7.8B Whole Loan Trades delivered in 2007 while averaging less than 10% in trade drops (SunTrust).

Citizens Bank 2013-Present

Group Operations Manager, Senior Vice President

• Fulfill critical executive level role, focusing heavily on implementing effective business strategies and mitigating financial risk.
• Utilize monthly round tables, as well as scorecards, to closely monitor performance.
• Streamline process improvement initiatives, resulting in increased recoveries and reduced expenses.
• Successfully direct various operations, including borrower communications, foreclosure, mediation, litigation and property preservation.
• Maintain adherence to all federal and state regulations.

Project Manager, Vice President 2013

• Leveraged financial expertise to provide guidance to clients and steer regulatory projects to an on time completion.
• Spearheaded process improvement initiatives by developing and implementing risk scorecards for servicing business units.
• Maintained regulatory compliance throughout day to day operations.

SunTrust Mortgage, Inc. 2012-2013

Project / Operations Manager, Group Vice President

• Demonstrated top notch leadership capabilities while directing all activities of large production team.
• Responsible for maintaining compliance to Mortgage Electronic Registration Systems (MERS) rules of membership.
• Ensured quality control by effectively monitoring vendor relationship; maintained continuity and integrity throughout servicing system.

SunTrust Bank, Inc. 2011-2012

Operational Risk Manager, Group Vice President

• Fulfilled critical management position; oversaw team of staff members responsible for conducting business control audits, performing thorough data analysis and conducting reviews of high-risk functions.
• Contributed extensively to creation of Consumer Banking Operational Assurance team.
• Developed and deployed an innovative risk framework.

SunTrust Mortgage, Inc. 2008-2011

Government Operations Manager, Group Vice President

• Strategically mitigated risk while directing daily activities of high performance mortgage team.
• Chief responsibilities included maintaining policy adherence, quality assurance and cultivating positive relationships with HUD and Veterans Affairs.
• Championed process improvement initiatives to result in substantially decreased credit losses, a pipeline increase of 400% and an increase in staff members three-fold.
• Substantially improved performance by implementing highly effective ownership model to promote employee accountability and maximize available resources.

Project Manager, Vice President 2007-2008

• Utilized top notch interpersonal skills to maintain open lines of communication and foster positive relationships with secondary marketing partners, critical to executing whole loan trades.
• Conducted thorough market trend research to ensure adherence to updated product guidelines.
• Steered multiple projects to an on time, within budget completion; successfully designed and implemented PLX Workflow System.
• Deployed Ascent Capture module key to establishing direct image feed from Rightfax into FileNet server, decreasing indexing error rates and increasing image availability.

Secondary Marketing Trade Manager, Assistant Vice President 2005-2007

• Assumed critical leadership position, leveraging financial industry expertise to conduct due diligence reviews, bidding and final gain/loss reconciliations.
• Made knowledge based recommendations to both investors and trading desk.
• Utilized various tools, including Passport, Impromptu and QRM, to perform complex analytical tasks.
• Continually met and exceeded goals; reduced warehouse balance by 23%.

MERS System Administrator, Officer 2003-2005

Project Analyst, Officer 2001-2003

Business Administration and Finance Coursework Completed, Liberty University

Accredited Mortgage Professional Certificate (AMP), Mortgage Bankers Association (MBA)