Accomplished sales and customer service leader with a proven track record of results-achieved.

  Experience building and growing relationships with clients in person and over the telephone.

  Outgoing professional with a demonstrated ability to excel in a call center environment.

  Proficient with Microsoft Office Suite.

New Business Development Client/Customer Relations Profit and Loss

Account Management Team Building/Leadership Staff Management/Training

Rapport Building Interviewing/Hiring Personnel Problem Solving

Problem Resolution Specialist, HomeAdvisor Inc. Golden, CO Apr. 2009-Present

  Started on the Consumer Inbound Sales Team and now a member of the Contractor Relations Team.

  Display stellar communication skills to resolve problems between consumers and contractors.

  Maintain diplomacy, tact and poise when communicating over the telephone with frustrated individuals.

  Identify the central issues at hand in order to work toward a favorable solution.

Owner/Operator, Executive Catering LLC Littleton, CO Oct. 2003-Apr. 2009

  Showcased the ability to take the initiative by launching a mobile food service event company.

  Proactively acquired clientele by gaining their trust, confidence and respect of key stakeholders, and demonstrating excellent negotiating and closing skills.

  Built and led a diverse team of personnel to maximize their potential and excel, including interviewing personnel; hiring staff; and training team members on best practices.

  Displayed strong event planning skills and delegation skills while resolving problems in real time during the course of individual client events.

Sales Manager, SCK Kiosks Inc. Littleton, CO Oct. 1997-Oct. 2003

  Led a team of sales associates to acquire new wireless accounts to achieve performance objectives.

  Showcased strong communication and follow up skills to retain client accounts.

  Trained, coached and mentored team members to maximize their potential and excel.

Certified Corporate Trainer, Red Robin International Highlands Ranch, CO Sept. 1991-Oct. 1997

  Displayed stellar oral presentation and coaching skills while training team members on best practices.

  Educated employees, including managers, about Back-of-House operations, including how to create and adjust staff schedules; food handling; inventory control; and ordering, receiving and reconciling food orders and dining supplies and equipment.

  Interviewed candidates for employment opportunities, and hired team members that were an ideal fit.

Bachelor of Arts (BA), Behavioral Science, Communications emphasis, with a minor in Psychology

Metropolitan State College of Denver