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Quality Engineer
Proprietary Goods Manufacturers ~ First-Tier Suppliers
Profile
Offer 25 years progressive experience as Quality Engineer and Inspector, with consistent track record of delivering results:
Slashed customer complaints by over 50% through effective root cause analysis backed by proactive collaboration with Sales Department along with direct end user interface focused on isolating issues and delivering prompt solutions; 2007 to date
Substantially boosted production continuity, quality assurance and supplier performance by working closely with suppliers to minimize component-level issues as well as partnering with Product Development Engineers in evaluating and redesigning components; 2007 to date
Key Member of Supplier Qualification, Internal ISO Audit and Innovation Business Review teams and routinely selected to serve as Team Lead on ad-hoc projects; Weiler Corporation
Achieved 75% increase in final inspection throughput by spearheading machinist and inspector training programs in proficient use of metrology equipment, quality documentation of in-process inspection results incorporating control charts and SPC computer software, and effective interpretation and auditing of data; 1999-2006
Significantly increased product yield as Team Lead on process improvement study and implementation project; Insaco, Inc.
Successfully reduced scrap and rework in steering process reviews and applying findings toward delivering innovative solutions as Team Lead; Insaco, Inc.
Extensive credentials include ASQ Certified Quality Technician along with ISO 9001:200 Internal Auditor, Six Sigma Green Belt and Lean Training; well-versed in process evaluation and improvement, continuous quality improvement systems and statistical process control
Valuable additional independent consulting background in advising on and providing training in technology-driven engineering/equipment solutions for accelerating production and reducing costs while optimizing quality control
Proficiency in high precision inspection equipment and manufacturing machines/systems
Career Track
Weiler Corporation-Cresco, PA 2007-Present
Quality Engineer
Drive broad-scope quality engineering operations while taking on additional responsibilities of Quality Manager in 2016; managerial role includes overseeing team of 4 Inspectors, reviewing team workload, prioritizing assignments, and conducting daily reviews of Quality Department performance against company metrics
Effectively investigate and identify root causes of customer complaints and returns and develop and implement corrective actions; work closely with Sales Department and end users
Expertly analyze and troubleshoot internal challenges spanning manufacturing, production, quality control, and supplies procurement and deliver solutions for improving bottom-line performance
Proficiently evaluate component issues on production floor and collaborate with both suppliers and Product Development Engineers to define solutions for mitigating inefficiencies; directly interface with suppliers of manufactured parts, raw materials and services as well as conduct capability analysis of new suppliers and tooling along with process analysis using Minitab software
Partner with Design Engineering team in verifying and implementing new manufacturing equipment
As member of Internal ISO Audit Team, actively participate in tri-annual recertification process
Currently steering cross-functional team focused on improving auditing and approval of current and new suppliers, with goal of streamlining receiving inspection processes and enhancing production workflow efficiency and continuity from initial receipt of supplier product through final assembly
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Thomas G. Johnston, iii Page 2 of 2
Career Track continued
Insaco, Inc.-Quakertown, PA 1992-2006
Inspection Supervisor: 1999-2006
Promoted to direct operations of Inspection Department, with accountability for coordinating and supervising teams of 1st and 2nd shift Inspectors
Maximized quality control by effectively delivering employee trainings in optimal inspection methods and practices
Proficiently prepared inspection machine set-up sheets and operation instructions via MS Publisher
Efficiently created customer-specific inspection reports using MS Excel, Word and Publisher as well as produced quality documentation supporting shop personnel
Served as Team Leader on multiple key projects spanning process and production improvements through scrap and rework reductions
Collaborated in preparing for ISO certification
Inspector 2; 1992-1999
Conducted raw material receipt, in-process and final inspections as well as verified machine setups
Documented precision manufactured ceramic, synthetic sapphire, glass, and quartz components
Education
Associate of Science in Applied Standards and Quality, Northampton Community College; 2008
Certifications
Six Sigma Green Belt Training, NEPIRC; November 2016
Lean for Office & Business, NEPIRC; September 2012
Excellence in Public Speaking, Presentation & Facilitation, Northampton CC; June 2010
Custom Excel & PowerPoint 2010, New Horizons Computer Learning Centers; May 2012
ISO 9001:200 Internal Auditor Training, NEPIRC; February 2008
Visual Testing & Liquid Penetrant Testing, Northampton CC; July 2008
Basic Problem Solving Goal QPC, NEPIRC; November 2007
CompuMaster Microsoft Access Training, Skill Path Seminars; May 2005
Advanced CMM Software Training, Mitutoyo Corp.; August 2000
First Line Supervision, American Management Association; July 2000
Geometric Dimensioning and Tolerancing, Bucks County CC; January 1999
Certified Quality Technician, American Society for Quality; October 1998
Gage R & R, Mitutoyo Corp. Education Dept.; November 1997
Measurement Inspection Gaging II, Society of Manufacturing Engineers; May 1996
Professional Affiliations
Member, American Society for Quality, Lehigh Valley Section
Community Leadership
Umpire, Little League
Volunteer, Security Operations, American Cancer Society Relay for Life, Pike Country, PA
Date
Hiring Agent Name
Title
Company Name
Address
City/State/Zip Code
Dear__________________:
I am a highly experienced Quality Engineer currently seeking a challenging new career opportunity in Colorado, and believe my successful background would translate to solid results as a member of your team. To acquaint you with my qualifications, my resume is included for review; in advance, thank you for your time and consideration.
As demonstrated, I have built a successful career as a Quality Engineer and Inspector over the span of 25 years, assuming increasing accountability for ensuring optimal performance within high-volume manufacturing and production environments. I excel in collaborating with cross-functional departments and teams along with key stakeholders ranging from suppliers through clients and end users to identify and resolve issues, maximize productivity and efficiency and control costs while meeting high quality standards and ensuring customer satisfaction. Over the course of my career I have effectively trained, developed and directed dynamic teams, and I am equally effective in independent and collaborative roles. My strong investigation, research, data analysis, and problem solving skills have consistently proven instrumental in defining and delivering strategic solutions vital to achieving aggressive performance metrics and goals. Complementing my vast experience, I have taken the initiative to build my skills and knowledge through ongoing certifications, professional development and trainings, as detailed in the accompanying resume.
I am confident that I can make immediate and long-range contributions as a member of your team, and am eager to discuss my qualifications and how they support your staffing needs. I welcome the opportunity to interview at your convenience, and look forward to your response.
Professionally,
Thomas G. Johnston, iii
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