2005 Bowen Rd. | Xxxxxx, XXXXXX xxxxxx xxx-xxx-xxxx | abc@xyz.com

Training & Development | Organization | Account Management | Healthcare Client Services | Patient Care Coordination

Operations | Risk Mitigation | Project Management | Mentoring | Organizational Development | Change Agent Networking | Problem Solving | Sales | Marketing | Relationship Building | Process Improvement | Team Leadership

Capable, hardworking and enthusiastic professional with an innate ability to develop client services operations and streamline service delivery in the healthcare sector. Adept in effectively building and structuring dynamic working teams comprised of individuals dedicated to the utmost in patient care delivery. Able to successfully manage a smooth-operating and productive business unit in devising tactics and procedures to boost levels of client service delivery and bolster efficiency. Call on sound skill in motivating teams to maximize productivity and foster lasting client relationships. Thrive in deadline-driven, high-pressure settings to offer guidance in independent achiever and contributory team member capacities. Communicator with a range of audiences including external stakeholders and agencies. Open to job opportunities that will complement imminent relocation from Xxxxxx to California. Targeting Director of Operations or similar jobs that call for use of healthcare expertise.

  Excel within the largest Urgent Care System in Western Xxxxxx; work with Team Health Network to direct two Urgent Care locations, as well as Risk Management functions

  Revamped and currently operate the Amherst location as one of two supervised facilities; head renovations, staffing and operations of the Lab and Radiology Departments

  Also work closely with the group in control of the EHR and Billing Departments

  Liaise with Pulse Occupational Medicine to deliver services

  Call on ordering strategies for office and medical supplies that decrease costs by as much as 15%

  Call on staff to engage in their respective duties and take full facility ownership

  Heighten the seamlessness of patient flow using organizational acumen and changes to the physical site

  Lead functions within a new location including new staff hire and training, as well as using a team approach to integrate new hires into service delivery operations

  Developed the team from the ground up using standard operating procedures (SOPs) to support high levels of growth; also implemented duties that clearly defined each staff role and enhanced productivity

  Reorganized and lead an established location to work efficiently within the Team Health network

  Work with other local and national locations to ensure drive service quality and efficiency

  Establish a client base using effective community engagement efforts, such as participating in local organizations functions and visiting local businesses weekly

  Collaborate with the Medical Director to provide concierge medicine services to urgent care patients

  Research and set into motion an inventory system that has saved the compaxxxxxx 30% on supplies thus far

  Mitigated risk factors for Immediate Care Centers as the primary contact for issue resolution

  Authored operational and risk reports for the purpose of management analysis

  Devised and enforced policies and procedures that served to alleviate risk factors

  Worked in conjunction with legal risk management staff on a bi-weekly basis

  Also partook in a group management team that led the compaxxxxxx to being one of only eight Urgent Care Organization nationally to be Joint Commission-Accredited

  Maintained, assessed and often redefined standards to maintain Joint Commission Accreditation

Continued

  Established and managed an office that did not have a Director of Operations prior to time of hire; sought to restructure the office using a team approach to service, quality and efficiency control

  Cooperated with regional offices to craft risk management processes in order to drive the operations of a top-tier delivery organization

  Re-developed relationships with organizations that had previously been lost.

  Developed and organized a 35-person team from scratch including clinical, administrative and sales personnel; introduced standardized procedures to actively contribute to a 62% client base increase

  Devised roles and responsibilities to clearly defined tasks and improve overall organization and productivity

  Increased annual revenue by 15% while achieving preset targets for profit and contribution margins

  Founded and led two Clinician teams in offering Xxxxxx County-based services and contributed to the management of three additional groups

  Created and implemented a career ladder for Clinicians to help them attain individual and group-based professional goals

  Also called on a self-created scheduling model that allowed for more efficient patient care and higher levels of overall employee satisfaction

  Successfully increased revenue production and managed growth through the strategic restructuring of two teams within Xxxxxx County

  Nurtured and sustained relationships with hospitals within the organization that previously did not use CHS services; recruited, trained and guided a group of direct patient care experts

  Spearheaded projects to improve client care quality and efficiency

Master of Health Care Administration, D Youville College

Bachelor of Science in Nursing, SUXXXXXX at Buffalo

Associate of Applied Science, Early Childhood Education/Business Administration/Nursing, Xxxxxx Community College

Licensure, Registered Nurse, States of Xxxxxx and California

WXXXXXX Nurses Association

American Society for Healthcare Risk Management

Amherst, Cheektowaga and Tonawanda Chambers of Commerce

Moose Club-East Aurora

2005 Bowen Rd. | Xxxxxx, XXXXXX xxxxxx xxx-xxx-xxxx | abc@xyz.com

March 16, 2018

Hiring Agent Name

Title

Compaxxxxxx Name

Address

City/State/Zip Code

Dear [Hiring Agent Name],

I am currently seeking a challenging career opportunity in a (INSERT TITLE OF TARGET POSITION) capacity and am submitting my resume for your review. In advance, thank you for your time and consideration. As demonstrated in the accompaxxxxxxing resume, my professional qualifications include the following accomplishments:

  I bring to axxxxxx healthcare operations management role years of demonstrated patient care coordination acumen. I am skilled in working under pressure to surpass both employer and patient expectations alike.

  As a professional, I am highly comfortable in achieving success both as a team member and an individual contributor. I find that I interact well with independent and group stakeholders at all levels. I am often seen as a trusted mentor by peer colleagues and those I supervise.

  I coach, guide and mentor those I supervise in driving seamless team operations and developing strategic plans that fit patients respective needs. I am an expert in needs assessment and tailor my leadership style to fit the needs of each staff member.

  Outside of my career background, I have a Master of Health Care Administration, a Bachelor of Science in Nursing and an Associate of Applied Science, with courses focused on Early Childhood Education, Business Administration and Nursing, Xxxxxx Community College.

  Furthermore, I am a licensed Registered Nurse, States of Xxxxxx and California. This will come in handy as I prepare to relocate to California to seek out a challenging new Director of Operations or similar role that will allow for use of site administration background in the healthcare industry.

As an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance. I am confident that I could be a valuable asset to your organization, and look forward to interviewing with you in the near future.

Sincerely,

Yyyyyy x. yyyyyy

Enc. Resume

2005 Bowen Rd. | Xxxxxx, XXXXXX xxxxxx xxx-xxx-xxxx | abc@xyz.com

March 16, 2018

Contact Name

Compaxxxxxx Name

Address

City/State/Zip Code

Dear _____________________:

I would like to thank you for providing me the opportunity to interview with you and discuss the exciting (TITLE OF POSITION APPLYING FOR) position currently available with your compaxxxxxx. Having gained a deeper insight into the job requirements and your objectives, I am confident you will find me a valuable asset in achieving your goals.

As discussed, my background should translate to dynamic results as a member of your team. In particular, I believe you will find my expertise in (ADDRESS A FEW SKILLS/QUALIFICATIONS/ACHIEVEMENTS RELEVANT TO THE POSITION WHICH YOU DISCUSSED DURING THE INTERVEIW) vital to your immediate and long-term objectives.

Should you have axxxxxx additional questions, or to further discuss this opportunity, please feel free to contact me at your earliest convenience. Again, thank you for the enlightening interview. I look forward to your response and am eager to contribute to your success.

Sincerely,

Yyyyyy x. yyyyyy