- 7318 Kingsland Dr Ÿ Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx * abc@xyz.com

Office Management/Administration

Qualifications Profile

    Self-assured and results-driven solutions provider in sales, brand management, customer service, accounting support, and office administration with over 14 years in the retail, travel, freight, and banking sectors.

-    Proven dedication to process efficiencies in accounting and office administration, exceeding performance expectations that enable the business to achieve operational excellence in target markets.

-    Detail-oriented, analytical and methodical with critical thinking to strategize sales strategies that grew the jewelry business to post the highest average revenue and unit sales per transaction, and earning a promotion to Sales Manager within 1 year of tenure as Sales Associate.

    Versatile, flexible, and adaptable with quick learning abilities to reach high productivity levels in fast-paced work environments and new or demanding assignments.

    Effective interpersonal communication skills (bilingual in English & French) that transform workplace diversity into a unified team advantage in achieving shared commitments.

Professional Experience

Cornerstone Ÿ Xxxxxx, XXXXXX Account Payable Agent (Permatemp) May 2017 Present

    Provide accounting support for payables, verifying entries and comparing system reports to balances, posting verified account transactions.in the G/L, and generating regular accounting reports and statements.

    Monitor vendor discount opportunities to settle payables accordingly; verify vendor federal ID numbers; and resolve issues on purchase orders, contracts, invoices, and payment discrepancies.

    Ensure credit is received for outstanding memos, issuing stop-payments or purchase order amendments as needed.

    Reconcile and analyze invoice/expense reports to ensure correct and valid transaction entries in the G/L.

    Oversee payroll accounting, verifying expense reports and requests for advances, preparing checks and settling payments due to employees through their payroll accounts.

    Supervised a team of brand ambassadors in maximizing profitability and sales growth, supporting the merchandising team in executing high visibility product displays, mentoring the team on delivering customer service, and maintaining an atmosphere that drove sales and profitability for a $2M upscale specialty store in crystal ware.

    Led in executing exceptional customer service, building professional relationships that promoted repeat business, resolving customer issues, while settling internal employee conflicts to focus on promoting company brand.

    Assisted colleagues with projects in meeting sales goals and in resolving complex customer service issues.

    Provided administrative support to business operations, overseeing compliance with performance standards for smooth workflow and process efficiency, managing budgets and maintaining statistical and financial records.

    Promoted that company s travel products and tour packages for sustainable tourism., sourcing products and destinations to meet consumer demands for bespoke travel.

    Addressed customer enquiries and issues that maintained patronage, while motivating the sales team to meet or exceed sales targets and ensure company profitability.

    Built sustainable professional relationships with customers and travel parxxxxxxers such as airlines and hotels, managing bookings and planned itineraries aimed at creating a totally satisfying travel experience for customers.

    Collaborated with travel parxxxxxxers that included multi-model transport operators, government tourism agencies, corporate travel bureaus, and hotels.

    Attended familiarization torus to new destinations to gather information of interest to travelers.

    Provided HR support in hiring, training and retention as well as payroll, incentives, & productivity bonus schemes.

    Responsible for auditing branch compliance and correcting unsatisfactory conditions, improving operations, reducing cost and addressing on all deficiencies identified in the audit.

    Provided exceptional customer service that fostered strong customer relationships while meeting sales growth targets in loan applications and acting as a mentor and resource person to CSR s in resolving account issues.

    Provided administrative and accounting support, scheduling assignments to a staff of 10+, and managing branch general ledger accounts for payables and receivables.

- 7318 Kingsland Dr Ÿ Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx * abc@xyz.com

Professional Experience (continued)

    Provided sales administration and store operations oversight, completing customer contracts and warranties, pulling products from inventory, managing store expenses and purchases within budget guidelines, while creating and maintaining a store atmosphere geared towards achieving sales and profit goals.

    Leveraged visual merchandising skills and product knowledge of fine jewelry and collectibles to develop and execute strategies that grew sales, while providing outstanding customer service, enabling the business to post the highest average revenue and unit sales per transaction.

    Provided HR support in recruiting, training and evaluating sales associates and identifying potential management candidates for further development and promotion.

    Managed time and established priorities, delegating as needed to ensure completion of projects and tasks that met management expectations, customer services, and store profitability.

Education & Credentials

    A.A. in Business Management, Minor: Finance, MONTGOMERY COLLEGE Rockville, MD (2007)

President s List

Licensure, Professional Training & Certifications

    CPR & FIRST AID Notary Public in Washington, DC

    WOWZONE Instructor. TD Bank Assistant Store Manager Achieve Program

Technical Skills

    Applications: Fidelity, NetQuery, ALSCOM, IMPACT, & 360 Power Manager,

    Programming: Java Productivity Tools: Microsoft Office