• Dynamic EMBA Graduate who offers talent in IT Infrastructure Optimization, Billing Operations, Security Solutions, Business Start-Ups / Administration, Strategic Analysis, Team Building, Project Management, Policy / Procedure Development, Process Improvement, Client / Business Relations, and Budget Control, and exhibits an ability to see the big picture while bridging business and technology to develop top world-class IT solutions.
• Business-Savvy Top Performer who boasts above-average results, and who can make decisions to reflect positively on enterprise IT initiatives in alignment with mid-size to Fortune 50 companies vision, value, and goals to attain a competitive advantage while continually delivering a first-rate customer experience for clients.
• IT Security SME with commendable accomplishments across IT initiatives, and who is sought after to speak at leading high-level industry orxxxxxxnization events, including Symantec, IRCE, HostingCon, and IREM, among others.
• Bilingual Communicator (Italian / English) who builds synergistic relationships with C-level executives, senior-level management, IT / operational teams, project managers, stakeholders, and clients / customers; who excels in both autonomous and collaborative work environments; and who leads staff by example and with integrity.

Billing Director

  Capitalize on the opportunity to manage a results-focused team of 7 FTE and 3 billing managers, including expertly billing and collecting $500+ million in revenue while managing customer contracts for fees for services.

  Collaborate with customer managers to actively resolve customer disputes and delinquent payment remittances

  Led billing / collections for all disease management customers.

  Successfully developed comprehensive departmental policies and procedures.

  Maintained critical DSO for the entire company, as well as revenue reporting for Matria.

Director

  Strategically steered a top-performing Enterprise Development team consisting of 17 FTEs including 6 consultants and further handled all facets of departmental administration, project allocation of direct reports, career path development, and employee oversight while directing product development and project initiatives.

  Liaised among project managers, business owners, and stakeholders while overseeing a $1+ million annual budget.

  Led a team of 6 consultants (i.e. developers, business analyst, system administrator) during PeopleSoft 7.5 to 8.4 Accounts Payable, GL, Billing, Accounts Receivable, Asset Management, and Project Costing upgrade.

  Developed corporate travel portal product providing clients the ability to centralize an entire online travel offering that is available to all designated travelers 24/7; facilitated use case sessions, requirements, and functional design; led design and construction phase of project; and worked with QA to expedite key fixes.

  Served as Lead Architect managing a team of 5 responsible for the company s PeopleSoft CRM 8.9 and Financials 8.44 environment and custom applications, and designed and developed numerous applications and products for BCD Travel and led sessions with business owners and stakeholders on enterprise initiatives.

Manager

  Spearheaded PeopleSoft technologies initiatives, including mentoring and managing a results-focused 8-member call center team responsible for 2^nd level support of ERP application-level issues for 15 customers, as well as expertly managing application development, upgrades, implementation, and configuration of PS systems.

  Served as Technical Lead tasked with developing solutions to track consultant use based on Project Costing and Time Entry information; project consisted of key custom pages, Crystal Reports, and Application Engines.

  Troubleshot functional / technical issues, including supporting modules (e.g. Accounts Payable, General Ledger, Billing, Accounts Receivable, Asset Management for PeopleSoft 7.0 through 8.0), and provided critical technical enhancement requests, diagnosed application-level issue, and led customer support.

  Recognized as Production Support Specialist Manager tasked with working within an application management department performing remote production support / development for multiple customers.

Yyyyyy x. yyyyyy ￨ Page Two ￨ (xxx-xxx-xxxx

Procurement Specialist

  Built and sustained mutually beneficial relationships with high-profile restaurant supply companies and food services operations, including cost-effectively negotiating pricing and contracts to optimize business profitability.

  Proactively supported store managers in efficient inventory replacement and cost of goods items.

Technical Independent Consultant

  Utilized broad scope of industry knowledge toward establishing and managing a forward-thinking independent consulting company, including growing business to incorporate a top-performing IT-based staffing department.

  Directed 2 successful projects by the company s third year with a total of 7 FTEs, and grossed $1 million in revenue.

  Contributed sharp analytical abilities toward managing all cash flow, finances, and orxxxxxxnizational administration.

  Led a successful B2B site www.secure128.com -currently earning $300,000+; projected as high as $900,000+.

  Directed a 5-member FTE team for a PeopleSoft Inventory / Purchasing Implementation responsible for project management and technical development; project lasted 8 months and grossed $800,000+ for company.

  Served as Lead Analyst for PeopleSoft 7.2 to 7.5 upgrade for all financial modules, including managing all associated scripting, integration of customizations, and troubleshooting issues associated with the upgrade.

Senior Technical Consultant

  Led targeted decision-making across projects assisting business analysts in developing functional specifications and system analysis / design and directed construction phases of each enxxxxxxgement to achieve core objectives.

  Participated in PeopleSoft 7.0 Financials implementation; system was implemented across 30+ subsidiaries including corporate and improved key Payables, General Ledger, Budgets, and Asset Management modules.

Technical Consultant

  Played a vital role in completing key projects on system design and analysis, as well as application development.

  Co-designed and developed technical specifications, structural test plans, and unique technical applications.

  Co-developed a document tracking and retrieval system using iterative application development techniques.

  Served as a major contributor on a team responsible for xxxxxxthering business requirements and designing the functional specification for a Dealer Commission System (DCS); the system was implemented nationwide.

Executive Master of Business Administration Xxxxxx State University

OS: UNIX ￨ Windows OS

DB: MS SQL Server ￨ Oracle 7 ￨ Total / Supra (Cincom) ￨ MS Access

Languages: ASP.NET ￨ C# ￨ Visual Basic ￨ VBA for Applications ￨ HTML ￨ ASP ￨ COBOL ￨ ADA

ERP / CRM: PeopleTools ￨ PeopleCode ￨ Integration Broker ￨ SQR ￨ Crystal Reports ￨ PS Query ￨ Application Designer

Application Engine ￨ Process Scheduler ￨ Mass Change ￨ PS Security (Query and Application)

Application Upgrade (7.X, 8.X) ￨ PeopleTools Upgrade ￨ Active Analytics

Other: IIS ￨ XML ￨ Documentum ￨ SQL ￨ Microsoft Project ￨ ADO.NET￨ DTS ￨ Visual SourceSafe

Visio ￨ Bachman ￨ System Architect ￨ Expediter￨ DotNetNuke ￨ FileNet-PeopleSoft Integration

Fin / SCM: GL ￨ AP ￨ PO￨ BI ￨ AR ￨ Contracts ￨ Inventory ￨ AM (Version 6.0 8.45)

CRM: Help Desk ￨ Change Management ￨ Quality Management (Version 8.9)

HR: HRMS (Version 7.0-8.x)

Date

Hiring Agent Name

Company Name

Address

City/State/Zip Code

Dear__________________:

I am seeking a challenging [ Insert Job Title ] role, and am submitting my resume for your review.

I am excited to build a rewarding career with your company, and can offer cross-functional experience in IT Infrastructure Optimization, Billing Operations, Security Solutions, Business Start-Ups / Administration, Strategic Analysis / Planning, and Process Improvement. I am also well-versed in Team Building, Project Management, Multimillion-Dollar Budget Control, Policy / Procedure Development, Regulatory Compliance, and Client / Business Relations, among other areas.

To complement my background, please note that I attained an Executive Master of Business Administration from Xxxxxx State University and hold a Bachelor of Science in Computer Information Systems (Minor in Management) from the University of Dayton.

Currently, as a Billing Director for Matria Health Environment, I expertly manage a results-focused team of 7 FTE and 3 billing managers, including expertly billing and collecting $500+ million in revenue while managing customer contracts for fees for services. Within this role, I proactively collaborate with customer managers to actively resolve customer disputes and delinquent payment remittances to achieve goals and boost the bottom line.

A sampling of my achievements include:

  Leading billing / collections for all disease management customers.

  Successfully developing comprehensive departmental policies and procedures.

  Maintaining critical DSO for the entire company, as well as revenue reporting for Matria.

[ Suggestion! Address Here Any Skills / Qualifications / Achievements Relevant to the Job Posting ]. As this is just an example of my abilities, please kindly refer to my enclosed resume for additional experience in entrepreneurial business, technical consultant, and leadership roles.

I look forward to hearing from you, and thank you in advance for your careful consideration.

Sincerely,

Yyyyyy x. yyyyyy