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- 1437 A Burton Ave Lutherville, MD 21093 ( (410) 793- email@example.com
Operations Manager (Direct Marketing)
Self-assured, dynamic, and results-driven management professional with more than 38 years providing high-performance client service, account management, and business operations support in the print media and direct marketing industries.
- Proven dedication to delivering outstanding operational excellence that maximizes process and cost efficiencies in postal mail operations for a letter shop with about 30 million direct mail pieces sent to clients monthly that enable the business to achieve service quality advantages in highly competitive markets.
Highly detailed, well-organized, and resourceful in harnessing limited resources to achieve expected outcomes.
Decisive leadership with effective interpersonal communication skills that transform diversity into a unified force advantage in achieving objectives and shared commitments
B2B/B2C Sales Management
Multiple Account Management
Customer Service Management
Strategic Planning & Execution
Relationship Management (Clients, Stakeholders, Public, & Suppliers)
Production Cost Management
Staff Supervision & Training
Office & Staff Administration
Records & Document Management
Provided strategic directions in managing operations, pushing a 6% increase in on-time delivery by driving efficient production schedules, meeting production targets, and comingling facilities maintenance, warehouse operations, mail-center, and postal liaison to achieve cross-functional teamwork synergies.
Managed direct labor cost through strategic shop floor scheduling and preventive machine maintenance.
Led a multi-location team for a large non-profit client, managing the design, print and production for new member acquisition and renewals, overseeing inventory control, postage, and on-time delivery.
Managed the Target Mail Division, scheduling and production of 10-30 million direct mail pieces per month for the company s retail units, managing personnel schedules and production to meet client expectations.
Provided account management, ensuring compliance with project deliverables by writing and communicating all instructions and specs dictated by client, serving as liaison between the client and Harte Hanks.
Communicated with and monitored status of projects for clients that generated more than $7.8M annually.
Responsible for launching an in-house letter shop for a commercial printer, overseeing the procurement and installing of Laser equipment, bindery equipment and inserting equipment, creating work schedules, recruitment technical staff, and managing the letter shop production.
Provided entrepreneurial leadership in managing and growing a business forms brokerage that promoted various printed forms in addressing forms management requirements in several corporate accounts.
Education & Credentials
B.S. in Accounting, ESSEX COMMUNITY COLLEGE Baltimore, MD (3 semesters)
Professional Training & Certifications
Certified Mail Design Analyst by the USPS Lean Project Coordinator
Board Member: Baltimore Postal Customer Council (BPCC)
Volunteer: Lutherville Recreation Council (5 years) | Rivera Beach Fast Pitch Travel Program (4 years)
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