Executive Director and Administration Management Professional, with in-depth experience and background in the Healthcare sector, seeking a challenging and exciting new

Operations Management assignment

  Outstanding capabilities in assuring continual regulatory compliance with federal/state/Joint Commission directives as well as adherence to organizational policies/procedures and implementation of crucial administrative practices

  Monitor and track operational spreadsheets as well as weekly metrics and productivity reports to assure maintenance of strict cost controls and alignment with budgetary parameters in support of enhanced organizational profitability and achievement of company goals and objectives

  Exceptional strengths in managing projects, with consistent focus on delivery of highest quality services while directing and motivating staff; particularly skilled in team development and retention, and serve in liaison role between staff personnel and upper management to promote clear communication

  Highly experienced and literate in use of computer hardware/software, including Home Care Home Base, Microsoft programs, Windows and Micro-Strategy

  Exceptionally stable career history, serving in multiple assignments for single employer organization

CHRISTUS St. Michael Home Health-Atlanta (Member LHC Group), Atlanta, TX 1999 Present

Executive Director / Administrator (2016-Present)

       Hold comprehensive responsibilities for daily operational activities of agency including recruitment/hiring of highly qualified staff personnel and assuring continual facility oversight presence or availability.

       Effectively ensure compliance with all federal/state regulations, laws and policies/procedures as applied to Home Health sector, and serve in intermediary role to support clear and continuous communication among staff, patients and organizational upper management.

       Successfully implement/maintain in-depth and effective budgeting/accounting system and conscientiously review operation spreadsheets, metrics and productivity reports on weekly basis; also perform staff conferences when required and support mandatory in-service activities.

       Strong advocate of QA/AI planning and processes and selected to serve on Management Team, Advisory Team, QAPI, Strategic Planning and the UR and other committees as assigned; was an officer of the Compliance Committee from 2016-2017.

Director of Home Health / Alternate Administrator (2016-2017)

       Expertly managed homecare program, continually assuring compliance with all regulatory requirements while monitoring performance to support improvements and organizational mission and core values; recruited and motivated excellent professional staff to provide exceptional patient care; was strong advocate for patient safety and security.

       Provided rapid and effective mitigation/remediation to patient issues/problems and continually tracked personnel work performance, encouraging involvement by staff in daily processes and noting delivery improvements while performing any needed discipline/counseling/termination.

       Diligently prepared all month-end financial reports, was active participant in planning annual Home Health Budget, continually ensured compliance with all governing federal/state/Joint Commission regulations and effectively supported strong collaboration and communication among organizational leadership.

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Professional Synopsis continued from Page One

Home Health Coordinator (2012-2016)

       Organization changed from Atlanta Memorial Home Health during this time period.

       Was responsible for assisting Director and supporting Associates while providing multiple finance-based activities which included preparing month-end financial reports, reconciling all cash accounts, overseeing the Medicare Insurance program covering billing/reimbursement/verification/audit/review, and managed care program billing/reimbursement/verification and audit/review.

       Led electronic billing activities and charge master review/updating, maintained the Home Health accounting system and managed the employee time recording system.

Patient Accounts Coordinator, Atlanta Memorial Hospital, Atlanta, TX (1999-2011)

       Provided services to Business Office and Patient Registration; oversaw work performance of up to 15 Associates, and assisted Director with duties involving Associate interviewing, evaluations, training and development.

       Expertly participated in developing quarterly CQI reports and approved scheduling for all areas including PTO request; also handled all insurance billing claims including billing Medicare, TX/LA/ARK Medicaid, Commercial and Workers Compensation, following-up on claims to ensure timely reimbursement.

       Oversaw work performance of Insurance Clerks, Accounts Receivable Clerk and Self-Pay Clerk, processed various adjustments to hospital insurance accounts, developed bad debt record which was reported to Board of Directors monthly, filed claims in Small Claims Court for delinquent accounts of up to $10K and processed daily deposits.

       Was responsible for registering Emergency Room Patients as well as Out-/In-Patients.

Texas A&M, Texarkana, TX

Bachelor of Business Administration Business/Healthcare Management; in progress 2016-Present

Texarkana College, Texarkana, TX

Associate s Degree, Business Administration, 2016

Member, Texas Association for Home Care and Hospice