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Retail Management Profile
Performance-driven retail industry leader specializing in district, multi-unit chain and store/general management; track record of career progression based on consistent results across sales, service, operations, and P&L
Expertise in start-ups, market expansion, revenue growth, shrink control, operational optimization, management reporting, inventory control, vendor relations, and regulatory compliance; well versed in OSHA safety standards and ServSafe Certified
Motivating, hands-on manager who successfully recruits, trains, coaches, develops, and directs dynamic teams; spans General Managers through associate staff, with continual emphasis on facilitating a collaborative employee culture and customer-focused environment
Excel in strategically planning, coordinating and steering operations to maximize use of resources, optimize productivity and efficiency, control costs ,and deliver world-class service
Technology savvy, with proficiency n MS Office, PDI ( inventory management), MicroStrategy (data analytics/management), and CRM systems
Professional Experience
RaceTrac Petroleum, Inc.-Atlanta, GA 2001-2017
District Manager; 2012-2017
Progressed to manage full-scope operations of 13-store district employing several hundred management and support staff; included new store openings, remodels and store licensing along with audits, monthly corporate reporting to Director of Operations and P&L accountability
Consistently achieved goals across key performance metrics spanning sales, customer service/ satisfaction, margins, labor and operational expenses, and shrink through employee turnover, appearance and sanitation standards compliance and food (ServSafe) and employee (OSHA) safety
Successfully trained, developed and directed General Managers as well as oversaw bottom-line performance of associates; facilitated a collaborative teamwork culture, led motivating monthly/quarterly meetings and defined and implemented optimal corrective actions to maximize results as well as represented company at unemployment hearings
Effectively cultivated and maintained productive relationships with vendors and strategic partners
Promoted a customer-focused environment critical to ensuring satisfaction, building loyalty and driving business growth; effectively responded to and resolved escalated customer issues
Optimized shrink control and jobsite safety using Gulf Coast Security System for monitoring and investigations
Proficiently used Gulf Coast Security System to conduct investigations and control shrink
Development Supervisor; 2010-2012
Recruiter; 2009-2010
Promoted to spearhead District recruiting and hiring and quickly promoted to lead human resource/talent development
Successfully delivered quality training programs as well as ensured all new hires received proper training by training staff; personally trained all newly-promoted and new hire General Managers
Actively managed Human Resource operations, from staffing and onboarding to policies/procedures, regulatory compliance and administrative functions
General Manager; 2002-2009
Co-Manager; 2001-2002
Rapidly progressed to steer operations of multiple stores; profitably turned around and managed 15 stores during 2002-2009
QuikTrip-Atlanta, GA 1997-2001
Assistant Manager
Collaborated with Store Manager in supervising operations ranging from customer service and employee culture to ordering and inventory control
Consistently ensured compliance with visual standards and daily goals
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Education
Criminal Justice and Business Major, Perimeter College; 2 years
Professional Development/Credentials
Supervisor Transformation Program (STP); 2 years
Dale Carnegie Leadership Workshops
Supervisor Transformation Program (STP); 2-year program
Sally Williamson Leadership Development Courses
Toastmasters Workshop
Licensed Sales Agent, Life/Health/Accidental Death Insurance; State of Georgia
ServSafe Certified
Community Involvement
Habitat for Humanity ~ Humane
Society ~ Atlanta Food Bank; through affiliation with employer
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