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Yyyyyy x. yyyyyy

xxx-xxx-xxxx 0000 xxxxxx xxxx , xxxx , xxxxx 00000

Retail Management Profile


  Performance-driven retail industry leader specializing in district, multi-unit chain and store/general management; track record of career progression based on consistent results across sales, service, operations, and P&L

  Expertise in start-ups, market expansion, revenue growth, shrink control, operational optimization, management reporting, inventory control, vendor relations, and regulatory compliance; well versed in OSHA safety standards and ServSafe Certified

  Motivating, hands-on manager who successfully recruits, trains, coaches, develops, and directs dynamic teams; spans General Managers through associate staff, with continual emphasis on facilitating a collaborative employee culture and customer-focused environment

  Excel in strategically planning, coordinating and steering operations to maximize use of resources, optimize productivity and efficiency, control costs ,and deliver world-class service

  Technology savvy, with proficiency n MS Office, PDI ( inventory management), MicroStrategy (data analytics/management), and CRM systems


Professional Experience


RaceTrac Petroleum, Inc.-Atlanta, GA 2001-2017

District Manager; 2012-2017

         Progressed to manage full-scope operations of 13-store district employing several hundred management and support staff; included new store openings, remodels and store licensing along with audits, monthly corporate reporting to Director of Operations and P&L accountability

         Consistently achieved goals across key performance metrics spanning sales, customer service/ satisfaction, margins, labor and operational expenses, and shrink through employee turnover, appearance and sanitation standards compliance and food (ServSafe) and employee (OSHA) safety

         Successfully trained, developed and directed General Managers as well as oversaw bottom-line performance of associates; facilitated a collaborative teamwork culture, led motivating monthly/quarterly meetings and defined and implemented optimal corrective actions to maximize results as well as represented company at unemployment hearings

         Effectively cultivated and maintained productive relationships with vendors and strategic partners

         Promoted a customer-focused environment critical to ensuring satisfaction, building loyalty and driving business growth; effectively responded to and resolved escalated customer issues

         Optimized shrink control and jobsite safety using Gulf Coast Security System for monitoring and investigations

         Proficiently used Gulf Coast Security System to conduct investigations and control shrink

Development Supervisor; 2010-2012

Recruiter; 2009-2010

  Promoted to spearhead District recruiting and hiring and quickly promoted to lead human resource/talent development

  Successfully delivered quality training programs as well as ensured all new hires received proper training by training staff; personally trained all newly-promoted and new hire General Managers

  Actively managed Human Resource operations, from staffing and onboarding to policies/procedures, regulatory compliance and administrative functions

General Manager; 2002-2009

Co-Manager; 2001-2002

  Rapidly progressed to steer operations of multiple stores; profitably turned around and managed 15 stores during 2002-2009


QuikTrip-Atlanta, GA 1997-2001

Assistant Manager

  Collaborated with Store Manager in supervising operations ranging from customer service and employee culture to ordering and inventory control

  Consistently ensured compliance with visual standards and daily goals


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Criminal Justice and Business Major, Perimeter College; 2 years


Professional Development/Credentials


Supervisor Transformation Program (STP); 2 years

Dale Carnegie Leadership Workshops

Supervisor Transformation Program (STP); 2-year program

Sally Williamson Leadership Development Courses

Toastmasters Workshop

Licensed Sales Agent, Life/Health/Accidental Death Insurance; State of Georgia

ServSafe Certified


Community Involvement


Habitat for Humanity ~ Humane Society ~ Atlanta Food Bank; through affiliation with employer






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