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Yyyyyy x. yyyyyy
0000 xxxxxx xxxx , xxxx , xxxxx 00000 561-350-4769 abc@xyz.com
*** Healthcare Industry: Administration Operations Patient Relations ***
Award-winning management leader with experience building relationships and improving processes.
Earned multiple bonuses during retail management career for stellar leadership and results-achieved.
Ranked No. 1 in the U.S. for customer service performance metrics while employed by Blockbuster.
Strong administrative and people management skills to turnaround underperforming operations.
Bachelor of Science (BS), Healthcare Administration, University of Phoenix; earned 2014 (3.57 GPA).
Medical Billing and Coding Certification Program, United States Career Institute; currently pursuing.
Proficient with Microsoft Office Suite; Kronos; and Taleo.
Areas of Expertise
Operations Management Team Building/Leadership Staff Management/Training
Budget Management Administrative Management Strategic Planning
Recruiting/Hiring Client Relations Asset Management
Professional Experience
Recruiting/Hiring/Training:
Interviewed candidates for employment opportunities, and hired team members that were a great fit.
Spearheaded new hire orientation efforts, including training personnel on best practices of operations.
Team Leadership/Management:
Delegated specific responsibilities to individual personnel to achieve performance objectives.
Reviewed employee performance, including identifying areas for improvement.
Operations/Administration Management:
Maintained responsibility for assets, including company-owned equipment and merchandising products.
Developed internal policies, procedures and standards to achieve corporate objectives.
Spearheaded audits to ensure company assets were accounted for and to resolve inaccuracies.
Built and maintained positive communications with decision makers across many internal departments.
Communicated effectively with suppliers to order new products or resolve disputes regarding missed or damaged products.
Work History
General Manager (promoted from Assistant store Manager), Five Below July 2014-Present
Full-Time Student, University of Phoenix Oct. 2013-Aug. 2014
Assistant Store Manager, CVS Pharmacy Jan. 2011-Oct. 2013
Multi-Store Manager (promoted from Store Manager) Blockbuster July 2004-Oct. 2010
Education and Training
Bachelor
of Science (BS), Healthcare Administration, University of Phoenix; earned 2014
(3.57 GPA)
Medical Billing and Coding Certification Program, United States Career Institute; currently pursuing
Completed Great Manager s Workshop and Hiring for Excellence continuing education seminars
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