Key Contributor & Effective Leader supporting large-scale projects in fast-paced and high-stress environments within a variety of industries. Experienced in managing cross-functional teams, monitoring project workflow/timelines, implementing strategies, and ensuring compliance with regulatory standards. Equipped with a keen ability to leverage skills in project management to introduce new tools for cost/time savings and efficiency improvements.

Complex Business Analysis Project Management Resource Planning Performance Management

Staff Management/Development Risk Management Vendor Management Contract Negotiation

Streamlining Operations Regulatory Compliance Strategy Development Training/Coaching

Change Management Solution Center Environments Process Development/Deployment

  Direct day to day project management operations within a fast-paced environment with a focus on increasing productivity and efficiency levels

  Supervise a team of cross-functional team members which have been tasked with leading over 150 projects related to software, network, and hardware

  Instrumental in the implementation of a project management office which required creating standard operating procedures and ensuring regulatory compliance

  Monitor project metrics and make adjustments based on project needs, implement innovative workflow tools, and successfully manage vendor relationships

  Provide coaching/guidance to project teams on PM and Agile methodologies, manage the Change Advisory Board, and oversee quality assurance functions

  Coordinated the completion of complex business analysis functions which included identifying business needs, obtaining documentation, and identifying requirements

  Played a lead role in defining project scope, issues, and potential risks along with participating in sprint meetings and creating use cases

  Utilized superior communication and interpersonal abilities to build positive rapport with internal business development teams and vendors

  Implemented both Agile and Waterfall project methodologies for projects related to financial processor, ITIL service desk management, and product development

  Created detailed requirements documentations, use cases, process models/workflows, data flow diagrams, data maps, and data dictionaries

  Coordinated the completion of several multi-million dollar projects which included the implementation of an ITIL service desk workflow automation program, mobile banking application, IVR replacement, and learning management system

  Defined project scope and timelines, completed detailed business analysis, and oversaw the project from start to finish

  Acted as a Scrum Master for the Scrum Team which required significant knowledge of both Agile and Waterfall methodologies

  Oversaw both project management and data analysis functions within the organization which required handling the design, testing, implementation, and maintenance phases

  Coordinated proprietary software development projects, streamlined current processes to improve efficiency, researched business needs, and recommended appropriate solutions

  Provided end-users with software training in addition to creating detailed training documentation such as manuals and guides