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Experienced leader with a strong background leading, managing and training teams.
Consistent, proven track record of improving quality and team performance, including KPIs.
Self-starter that s identified discrepancies and minimized waste by enforcing policies and procedures.
Solid time management, attention to detail and organizational skills, including prioritizing tasks.
Experienced in gas appliance inspections and repairs, including gas and rooftop central heating plants, water heaters, wall heaters and boilers.
Knowledgeable of Microsoft Office Suite, Banner and UCAD applications.
Team Leadership/Management Human Resources Team Training/Mentoring
Talent Management Employee Relations Staff Retention
Budgeting/P&L Policies & Procedures New Business Development
Inventory Control Shipping & Receiving Customer Service
New Mexico Gas Co. Nov. 2007-Present
Supervisor, Customer Service Field Department Albuquerque, NM (Apr. 2012-Present)
Lead a diverse team of senior field technicians to maximize their individual and excel.
Ensure a strong, cohesive unit by creating a positive and rewarding work environment.
Honored with the Management Success Award in 2013 for providing outstanding field technician customer service in the field.
Supervisor/Senior Customer Service Representative Anthony, NM (Nov. 2007-Apr. 2012)
mentoring and coaching skills while leading customer relations personnel across
both the field service and meter reading departments.
Electrician Apprentice, All Trades Electric Co. Apr. 2007-Oct. 2007
Real Estate Agent, Century 21 Aug. 2006-Apr. 2007
Service Technician (promoted on three separate occasions), PNM Electric & Gas Co. 1997-2006
Sales Manager, Dillard s 1994-1997
Manager (promoted from Assistant Manager), Wild Pair Shoe Stores 1990-1994
Bachelor of Business Administration (BBA), University of New Mexico
Completed training in Lean Management
Certified in Heating, HVAC and boiler controls
Pipefitter Licensed and Certified
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