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0000 xxxxxx xxxx , xxxx , xxxxx 00000

Summary of Qualifications


  Experienced leader with a strong background leading, managing and training teams.

  Consistent, proven track record of improving quality and team performance, including KPIs.

  Self-starter that s identified discrepancies and minimized waste by enforcing policies and procedures.

  Solid time management, attention to detail and organizational skills, including prioritizing tasks.

  Experienced in gas appliance inspections and repairs, including gas and rooftop central heating plants, water heaters, wall heaters and boilers.

  Knowledgeable of Microsoft Office Suite, Banner and UCAD applications.

Areas of Expertise


Team Leadership/Management Human Resources Team Training/Mentoring

Talent Management Employee Relations Staff Retention

Budgeting/P&L Policies & Procedures New Business Development

Inventory Control Shipping & Receiving Customer Service

Professional Experience


New Mexico Gas Co. Nov. 2007-Present

Supervisor, Customer Service Field Department Albuquerque, NM (Apr. 2012-Present)

  Lead a diverse team of senior field technicians to maximize their individual and excel.

  Ensure a strong, cohesive unit by creating a positive and rewarding work environment.

  Honored with the Management Success Award in 2013 for providing outstanding field technician customer service in the field.


Supervisor/Senior Customer Service Representative Anthony, NM (Nov. 2007-Apr. 2012)

  Displayed strong mentoring and coaching skills while leading customer relations personnel across both the field service and meter reading departments.


Electrician Apprentice, All Trades Electric Co. Apr. 2007-Oct. 2007

Real Estate Agent, Century 21 Aug. 2006-Apr. 2007

Service Technician (promoted on three separate occasions), PNM Electric & Gas Co. 1997-2006

Sales Manager, Dillard s 1994-1997

Manager (promoted from Assistant Manager), Wild Pair Shoe Stores 1990-1994

Education, Training and Certificates


Bachelor of Business Administration (BBA), University of New Mexico


  Completed training in Lean Management

  Certified in Heating, HVAC and boiler controls

  Pipefitter Licensed and Certified

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