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Yyyyyy x. yyyyyy

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Career Profile


Dedicated and accomplished Operations Leader with a solid track record of achieving exceptional levels of efficiency and productivity along with a demonstrated background in handling complex administrative operations within a variety of environments. Possess high-level communication and analytical skills with a commitment to superior customer service. Offer solid leadership abilities with experience in leading projects, managing cross-functional teams, and implementing innovative processes.


Key Competencies


Operations Management Business Development Retail Store Management Attention to Detail

Microsoft Office Suite Recruiting Staff Members Vendor Management Contract Negotiation

Regulatory Compliance New Store Launches Merchandising Acquisition Due Diligence

Training/Coaching P&L Management Strategy Development Process Improvement


Professional Experience

WG&R Furniture, Appleton, WI November 2010-Present

Store Manager

  Direct day to day operations within the organization with a concentration on improving efficiency and productivity levels

  Design and implement innovative processes, provide coaching/training to staff members, and maintain positive relationships with members of the community

  Oversee merchandising operations on the main floor and clearance center, provide operational guidance to members of the executive team, and trained new team members

  Successfully increased volume by $8.5 million to approximately $13.5 million in 2016 along with recruiting and developing new Sales Associates


Art Van Furniture, Petoskey, MI July 2010-November 2010

Store Manager

  Facilitated store operations within a retail environment which centered on leading a large going out of business sale within the community

  Obtained approximately $2 million in sales within 1 month, supervised a team of 25 staff members during a business transition, and supported a team of 80 employees during a buy-out transition

  Worked closely with the Vice President, Business Development in the development of a new venture aimed at selling appliances


Yyyyyy x. yyyyyy

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Professional Experience Continued:

Brewbaker s Furniture, Petoskey, MI August 2008-June 2010

Store Manager

  Managed store operations within a successful furniture store which included leading store construction, layout design, and inventory purchasing

  Facilitated a Grand Opening sale which resulted in obtaining approximately $50 thousand in giveaway items along with managing the recruitment/hiring of 25 associates

  Designed and implemented innovative sales processes aimed at improving revenue, grew organizational sales from $8 million to $13 million, created complex merchandising strategies, and acted as a member of the Great Buys Plus Nationwide buying group

  Played a lead role in approving advertising content, oversaw warehouse receiving, and acted as a company spokesperson


Various Organizations September 1998-August 2008

Sales Management

  Held various leadership roles within retail environments which included managing a team of 15 employees, providing comprehensive sales training, and working closely with members of executive leadership

  Supported all departments which included customer service, accounts receivable, accounts payable, advertising, and warehouse management

  Worked closely with both the President and Vice President in regards to merchandising product lineups for 4 nationwide buying shows

  Instrumental in growing high margin warranties from 40% conversion to over 70% conversion




Bachelor of Science, Business Administration (Honors Graduate)

Northwood University, Midland, MI










Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx ~







Hiring Agent Name


Company Name


City/State/Zip Code




I am currently seeking a challenging new career opportunity as (JOB TITLE) and am submitting my resume for your review. In advance, thank you for your time and consideration.


As demonstrated in the accompanying resume, my professional qualifications include a strong background in retail store leadership roles with experience in implementing complex sales/operational strategies, recruiting/training new team members, and handling product merchandising. In addition, I have a demonstrated ability to maintain positive rapport with others and diffuse escalated customer service situations.


To complement my professional experience, I also possess stellar interpersonal and communication skills with an impressive educational background which includes a Bachelor s Degree in Business Administration.


As an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance. I am confident that I could be a valuable asset to your organization, and look forward to interviewing with you in the near future.






Yyyyyy x. yyyyyy


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