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Dedicated and accomplished Operations Leader with a solid track record of achieving exceptional levels of efficiency and productivity along with a demonstrated background in handling complex administrative operations within a variety of environments. Possess high-level communication and analytical skills with a commitment to superior customer service. Offer solid leadership abilities with experience in leading projects, managing cross-functional teams, and implementing innovative processes.
Operations Management Business Development Retail Store Management Attention to Detail
Microsoft Office Suite Recruiting Staff Members Vendor Management Contract Negotiation
Regulatory Compliance New Store Launches Merchandising Acquisition Due Diligence
Training/Coaching P&L Management Strategy Development Process Improvement
Direct day to day operations within the organization with a concentration on improving efficiency and productivity levels
Design and implement innovative processes, provide coaching/training to staff members, and maintain positive relationships with members of the community
Oversee merchandising operations on the main floor and clearance center, provide operational guidance to members of the executive team, and trained new team members
Successfully increased volume by $8.5 million to approximately $13.5 million in 2016 along with recruiting and developing new Sales Associates
Facilitated store operations within a retail environment which centered on leading a large going out of business sale within the community
Obtained approximately $2 million in sales within 1 month, supervised a team of 25 staff members during a business transition, and supported a team of 80 employees during a buy-out transition
Worked closely with the Vice President, Business Development in the development of a new venture aimed at selling appliances
Managed store operations within a successful furniture store which included leading store construction, layout design, and inventory purchasing
Facilitated a Grand Opening sale which resulted in obtaining approximately $50 thousand in giveaway items along with managing the recruitment/hiring of 25 associates
Designed and implemented innovative sales processes aimed at improving revenue, grew organizational sales from $8 million to $13 million, created complex merchandising strategies, and acted as a member of the Great Buys Plus Nationwide buying group
Played a lead role in approving advertising content, oversaw warehouse receiving, and acted as a company spokesperson
Held various leadership roles within retail environments which included managing a team of 15 employees, providing comprehensive sales training, and working closely with members of executive leadership
Supported all departments which included customer service, accounts receivable, accounts payable, advertising, and warehouse management
Worked closely with both the President and Vice President in regards to merchandising product lineups for 4 nationwide buying shows
Instrumental in growing high margin warranties from 40% conversion to over 70% conversion
Hiring Agent Name
I am currently seeking a challenging new career opportunity as (JOB TITLE) and am submitting my resume for your review. In advance, thank you for your time and consideration.
As demonstrated in the accompanying resume, my professional qualifications include a strong background in retail store leadership roles with experience in implementing complex sales/operational strategies, recruiting/training new team members, and handling product merchandising. In addition, I have a demonstrated ability to maintain positive rapport with others and diffuse escalated customer service situations.
To complement my professional experience, I also possess stellar interpersonal and communication skills with an impressive educational background which includes a Bachelor s Degree in Business Administration.
As an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance. I am confident that I could be a valuable asset to your organization, and look forward to interviewing with you in the near future.
Yyyyyy x. yyyyyy
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