Driven and dynamic professional with nearly 20 years of service-focused experience. Possesses a demonstrated track record for surpassing sales goals to achieve success. Committed to the seamless delivery of top-notch customer service. Determinedly overcomes challenges via the development of comprehensive solutions. Seeking a Human Resources position in the healthcare sector that will allow for leverage of skills, as well as deliver opportunities for continued growth. Also open to work across other sectors that will allow for professional development and career advancement.

Interpersonal Communication ~ Critical Thinking ~ Collaborative Teamwork ~ Problem Solving ~ Strategic Planning ~ Attention to Detail

Time Management ~ Organization ~ Leadership Acumen ~ Windows Proficiency ~ MS Office Suite (Word, Excel, PowerPoint)

Edens Corporation ~ SEPTA Sales Ticket Agent, 2015-Present

         Market and sell tickets and passes to passengers for use on all SEPTA regional rail train lines

         Responsibly facilitate daily cash transactions to ensure that proper fare is received and correct return change is provided to the customer

         Prepare cash sales reports at the end of each day and week; also balance cash drawers at the close of each shift worked

         Spearhead weekly inventory control measures and order supplies to prevent shortages and keep up with customer demand

         Complete daily bank cash deposits.

Bayada Home Health Care ~ Client Services Coordinator, 1998-2015

         Skillfully coordinated personal home care services for elderly and disabled clients and swiftly responded to emergent scheduling issues

         Supervised and mentored field staff and home Health Aides in the delivery of high-caliber healthcare; recruited top-level candidates to fill vacancies and ensure seamless service delivery for clients

         Completed employee performance evaluations and processed weekly payroll for each staff member

         Fielded all incoming service requests and inquires; garnered service authorizations and verified waiver eligibility

         Prepared thorough and clear internal and external correspondence.

         Precisely managed financial operations by monitoring metrics for overtime, unfilled hours, gross margin, billing discrepancies, etc.

         Mediated conflicts between staff, clients, and caregivers to foster positive resolutions and heighten levels of overall satisfaction; nurtured lasting and trust-based client relations to secure referral sources

         Developed ongoing vendor relations and partnerships with community organizations

         Expanded business to include a small caseload of 200 billable hours to a caseload billing over 2K hours; increased profitability and reduced overtime levels drastically

Bayada Nurses ~ Assistant Home Health Care Coordinator, 1996-1998

         Recruited qualified home health aides; evaluated incoming resumes, fielded employment verification requests and conducted interviews to develop a competent and dedicated team

         Led new hire orientation processes focused on company protocol and industry best practices

         Developed personnel filed for all new hires post-orientation and entered confidential employee data into the online company system

         Screened incoming prospect calls via the use of a self-managed multi-line switchboard

         Greeted and guided visitors and personnel to appropriate department their entry into the company office

Bachelor of Business Administration, Temple University

Certificate, Software Programs, Computer Learning Center (CLC)

Certificate, Dale Carnegie Leadership Program