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Yyyyyy x. yyyyyy

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Social Work / Human Services




  Offering degree in Public Services-Social Work backed by Bachelor in Social Work in progress; solid coursework in broad areas of social work, human services, case management, intake, crisis intervention, and psychology

  Strong volunteer background in social/human services in areas ranging from hospice and grief counseling to AIDS education and AA meetings support

  Numerous years of valuable experience in client-focused healthcare sector where expertise in effectively communicating/consulting with and servicing customers, defining and responding to needs, troubleshooting/resolving issues, and building productive relationships is crucial to optimizing results




Bachelor in Social Work, Indiana Wesleyan University; in progress/pending 2018
Associate in Public Services-Social Work w/minor in Psychology, Stark State College; 2016

Certificate in Medical Billing and Coding, Everest College; 2007

Criminal Justice Major, Brown Mackie/Southern Ohio College; 1.5 years

Professional Experience


Customer Service Representative, Chesterfield Resources-Uniontown, OH 2015-Present

  Expertly respond to inbound provider and member inquiries and issues regarding benefits and claims to deliver world-class service

  Efficiently facilitate processing/reprocessing of claims; includes recreating claims

  Closely review CPT codes to determine need for precertification


Provider Liaison, Liberty HealthShare-North Canton, OH 2012-2015

  Rapidly progressed from customer service and claims processing to Provider Liaison, assuming responsibility for managing department focused on negotiating provider insurance offer agreements along with troubleshooting and resolving payment issues


Hospital Billing Clerk/Central Scheduler, Summa Health Systems-Akron, OH 2010-2012

  Launched career in scheduling department, strategically scheduling all patient testing for 10 facilities

  Subsequently contracted to manage billing for Akron City Hospital Critical Pulmonary Care Unit; included efficiently and accurately processing billings as well as directly interfacing with insurance companies to secure timely payment for services


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Hiring Agent Name


Company Name


City/State/Zip Code




I am currently seeking a challenging career opportunity in Social Work/Human Services and am submitting my resume for your review. In advance, thank you for your time and consideration.


As demonstrated, I am on track to complete a Bachelor in Social Work in 2018 and previously earned an Associate in Public Services-Social Work with a minor in Psychology in 2016. Complementing extensive theoretical and applied studies across broad areas of social work and human services, I have capitalized on the opportunity to gain related experience by volunteering in my community. Concurrent with my academic pursuits, I have successfully worked in the healthcare industry, with extensive experience in consulting, communications and client services as well as administrative functions. I believe my ongoing employment illustrates my drive to achieve goals as well as my ability to effectively balance and manage priorities to maximize use of time and meet objectives.


As an employee, you will find me to be a driven team player prepared to deliver immediate and long-term results and committed to supporting you n providing quality client services. I am confident that I could be a valuable asset to your organization, and look forward to interviewing with you in the near future.






Yyyyyy x. yyyyyy





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