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Yyyyyy x. yyyyyy
0000 xxxxxx xxxx , xxxx , xxxxx 00000 abc@xyz.com xxx-xxx-xxxx
Driven, focused, and knowledgeable Strategic Leader with several years of experience in administrative roles along with an exceptional background in overseeing daily operations within a variety of environments. Experienced in managing cross-functional teams, handling staff recruiting efforts, maintaining customer files, and reviewing complex customer service situations. Highly adept in improving operational efficiency levels in addition to maintaining strong communication with others.
Key Competencies
Human Resources Best Practices Staff Recruiting Interviewing Training/Coaching
Project Management Generating Reports Customer Service/Support
Process Improvement Oral/Written Communication Team Leadership Time Management
Microsoft Office Suite Attention to Detail Problem Solving Lead Generation
Professional Experience
Republic Finance, Ruston, LA May 2015-Present
Assistant Manager/Operations Specialist (2015-2017 & 2017-Present)
Manager (2017)
Direct day to day administrative and operational functions within a fast-paced environment with a focus on increasing productivity and efficiency levels
Review and manage delinquent accounts, oversee insurance claims, and work closely with customers which includes obtaining payments and addressing account inquires
Play a lead role recruiting new staff members which requires identifying potential candidates, completing interviews, and handling new employee onboarding
Support marketing and outreach initiatives, assist with special projects, maintain branch files, and maintain positive communication with customers at all times
Cross Keys Bank, West Monroe, LA December 2013-May 2015
Teller
Utilized superior communication and interpersonal abilities to process customer transactions such as deposits, withdrawals, and account changes
Maintained customer files, processed night deposits, and completed requests for debit limit increases along with assisting in the training of new staff members
Sports Zone, Monroe, LA August 2011-February 2012
Associate
Coordinated customer service and administrative tasks within a busy retail store which include processing customer transactions and assisting customers with product related questions
Assisted members of management with special projects, ensured the store was clean at all times, and successfully diffused escalated customer service situations
Additional Professional Experience Includes: Team Member, Cypress Run CDC, 2009-2010
Education
Bachelor s Degree, Concentration in Social Science and Minor in Psychology
University of Louisiana at Monroe, Monroe, LA (2014)
Recruiter, Alpha Omicron Pi
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