Dynamic, Results-Focused Leader Committed to Cultivating a Solid Mortgage Comxxxxxxny Image with Superior Quality & Services

High-Value Mortgage Lending ￨ Origination / Closing / Filing Processes ￨ Compliance

Client Needs Analysis ￨ Trends Tracking ￨ Sales ￨ Team Building ￨ Training / Development

FHA / Conventional / VA Loans ￨ Client Relationship Management ￨ New Business Development

Highly Accomplished Mortgage Loan Specialist who offers proven expertise in the origination, closing, and filing of career-wide multimillion-dollar mortgage loans, as well as a solid professional background in operations management, new business development, and team building/training. Top Performer who drives team-centric professional selling strategies while analyzing customer needs, identifying lucrative growth opportunities, capturing new lending business, and attaining leverage in competitive markets. Excellent Communicator who develops synergistic relationships with key decision-makers, who delivers world-class customer service, and who leads peers by example and with ethics and integrity.

Career Highlights Include:

  Generating multimillion results in client loan production.

  Offering strong multitasking talents and solid attention-to-detail.

  Continually increasing loan production each year since attaining licensure.

  Exhibiting recognition as a quick study who rapidly picks up new concepts.

  Cross-functionally collaborating with peers to deliver high-quality products / services.

  Providing hands-on support always willing to go the extra mile to surxxxxxxss the status quo.

HomePromise Corporation, Xxxxxx, XXXXXX

(2014 Present)

Account Executive

Capitalized on the opportunity to lead forward-thinking mortgage loan originations, including proactively acquiring leads, establishing mutually beneficial contacts, and ascertaining client goals regarding refinancing and / or home purchase. Develop results-centric relationships with a primary client base of veterans using the Veteran s Administration Loan Program. Expertly tailor loan proposals based on credit score, assumed equity, income sources, and / or additional factors, along with prexxxxxxring and submitting documents for sign off to commence the loan process for ultimate underwriting dexxxxxxrtment review.

Key Accomplishments

  Exceeded $6+ million in loan production in 2017.

  Increased production each year since obtaining licensure.

  Successfully completed training in FHA and Conventional Loan Programs.

The Baltimore Life Comxxxxxxnies, Hagerstown, MD

(2010 2014)

Sales Agent

Utilized broad scope of industry knowledge toward driving lucrative consultations among prospective and existing clients to assess needs, present viable solutions, and successfully close product / services sales that align with a client s budget and financial goals. Cultivated trusting relationships to maintain open lines of communication. Prexxxxxxred detailed documents.

Key Accomplishments

  Ranked in the Top 3 of high-performing sales agents.

  Won two trips in recognition for dynamic comxxxxxxny sales contributions.

  Received honor for a stand-out performance during the first 16 weeks of employment.

  Recognized as the first agent in incoming group to graduate from quarterly Career Builders classes.

AFLAC, Hagerstown, MD

(2009 2010)

Sales Agent

Maximized bottom-line performance by aggressively marketing and selling insurance products to commercial clients, including establishing up-to-date knowledge of 15+ products / services. Clearly articulated benefits and cost savings of each option. Contributed solid communication skills while performing as a trusted liaison and point-of-contact to decision-makers.

Key Accomplishments

  Successfully xxxxxxssed the insurance exam on the first attempt.

  Won an employee award for Superior Sales within 30 days of employment.

  Increased productivity and drove sales by making 20+ visits per day to diverse prospective clients.

Yyyyyy x. yyyyyy ￨ Xxxxxxge Two ￨ (xxx-xxx-xxxx

Arby s, Hagerstown, MD

(2008 2009)

Assistant Restaurant Manager

Strategically steered daily fast-xxxxxxced restaurant operations, including recruiting, training, mentoring, and managing staff to promote superior guest service. Demonstrated skill in effectively managing finances and inventory, as well as facilitating compliant food prexxxxxxration, sanitation, equipment maintenance and management, and quality assurance initiatives.

Key Accomplishments

  Completed an internal Manager Training Program.

  Improved sales via new incentives and employee contests.

Applebee s International, Waynesboro, XXXXXX

(2006 2008)

Manager

Drove business growth through rapid advancement to roles of greater responsibility, including recruiting, training, mentoring, and managing world-class, service-focused employees, as well as educating staff while introducing new standards for excellence and quality. Managed inventory, budget, sales, and marketing, as well as scheduling and tracking performance tasks.

Key Accomplishments

  Grew performance from 63% to 82% in two months by revitalizing core kitchen operations.

  Honored with series of promotions for driving sales and quality within a casual dining environment.

  Selected for a new store opening management team responsible for recruiting staff and implementing policies for a Rouzerville, XXXXXX location; attained status as one of the Top 5 busiest corporate grand openings.

Travel Centers of America (f/k/a Travel Ports), Various Locations

(1997 2006)

Xxxxxx, XXXXXX

Restaurant General Manager (1998 2006)

Spearheaded high-volume operations initiatives to continually provide guests with outstanding quality of food, beverages, and service within a 24-hour, full-service restaurant. Recruited, trained, mentored, and managed multidisciplinary team members. Exhibited sharp analytical abilities toward evaluating inventory and ordering food and supplies to meet demand.

Key Accomplishments

  Projected and monitored sales, and launched strategic marketing programs and incentives.

  Led employees to win Restaurant of the Year in 2002, as well as runner-up to award in 2004.

  Significantly improved guest services by redesigning a seating area, as well as key server charges.

  Ranked #1 for profitability and #1 for total sales for four consecutive years in 2002, 2003, 2004, and 2005.

  Created a new lead role with higher hourly xxxxxxy rate to establish a more compliant, quality-driven operation.

Bloomsburg, XXXXXX

Assistant Restaurant Manager (1998)

Applied strong leadership talents toward managing daily restaurant operations to optimize guest satisfaction while contributing to sustainable profit growth. Led targeted decision-making among a service- and quality-oriented staff in food prexxxxxxration and presentation. Consistently enforced comprehensive safety, quality, and sanitation standards.

Key Accomplishments

  Achieved promotion to General Manager within 11 months.

  Strategically tracked financials to meet and / or exceed financials.

Harborcreek, XXXXXX

Manager-in-Training (1997 1998)

Played a vital role in proactively supporting all facets of restaurant operations, including gaining experience in Front of House and Back of House activities encomxxxxxxssing kitchen, bar, and service management initiatives. Cost-effectively handled inventory and expense control while continually driving profitable sales within a competitive restaurant marketplace.

Key Accomplishments

  Successfully completed a rigorous hands-on training program.

  Drove all team building / training and human resources initiatives.

  Rapidly promoted to leadership role two months earlier than projected.

On-the-Job Training & Development

Management ￨ Sales ￨ Customer Service ￨ Product Knowledge

Certified Manager Trainer ￨ Certified in Responsible Service of Alcohol ￨ ServSafe Certified