• Network Administrator with over 3 years of experience providing direct technical support, troubleshooting and implementing solid IT solutions.
• Recognized for the ability to leverage strong technical knowledge to substantially increase efficiency throughout daily operations.
• Strong experience maintaining routers and switches.
• Skilled in Active Directory, Outlook 365, Hyper-V and ESXivSphere administration.

Arizona Regional Multiple Listing Service 2014-Present

Network Administrator (2015-Present)

• Leverage strong networking knowledge / skills to provide direct technical support in various capacities.
• Thoroughly review physical / virtual network server data for errors; resolve / troubleshoot issues in a rapid manner.
• Successfully maintain all routers / switches throughout four support centers, data center cabinets and main offices.
• Monitor and maintain company patch management system (GFILangaurd), end-point protection system (Symantec End-Point Protection), ticketing system (Jira Service Desk), internal chat server (Atlassian s HipChat), backup and recovery (Barracuda backup appliances), SNMP server (SolarWinds NPM) and web filter (Barracuda Web Filter).
• Directly support, maintain and troubleshoot phone system, phone recording system and network devices.
• Responsible for administering, maintaining and troubleshooting data connectivity for LAN / WAN services, as well as backup systems.
• Make knowledge based technical recommendations to substantially increase efficiency throughout daily operations.
• Collaborate with IT Manager on network layout, security policy and server implementation processes.

Key Achievements:

• Contributed extensively to design / deployment of ShoreTel VoIP system; developed new addressing, vlan configuration and subnetting schemes.
• Heavily involved in research / testing of a flow collector software to demonstrate a granular view of network traffic.

Junior Network Administrator (2014-2015)

• Gained valuable exposure to effective networking processes.
• Utilized knowledge of operating systems, hardware and application software to provide high level support to end users; simplified complex IT concepts and successfully troubleshot issues.
• Responsible for installing software applications, network devices on LAN and company servers.
• Conducted testing on new software versions; made knowledge based recommendations based on findings.
• Maintained detailed records regarding tasks performed and asset inventory.

CCENT Certification; 2015

Cisco Networking Professional Certification

Cisco Network Administration Certification

Cisco Networking Technology Coursework Completed, South Mountain Community College, Phoenix, AZ

Relevant Coursework Completed: Windows 7 Configuration and Enterprise Deployment, Windows Server 2008 Configuration, Linux Operating System, CCNP Security, Route, Switch and ASA Firewall.