Higher Education Educational Content and Technology Instructor/Trainer Workforce Development

  Bilingual (English and Spanish) communicator with a strong sales and educational background.

  Genuine passion for education and technology, with years of experience as a trainer and instructor.

  Results-focused professional with a strong background developing curriculum and working with educators.

  Outstanding listening, verbal communication and interpersonal skills to building relationships with clients.

Property Manager, Independent Contractor 2012-Present

  Provide outstanding service to investors seeking to purchase all types of residential properties such condos, houses and duplexes and then rent each investment for monthly profit.

  Report to a number of different investors, managing all aspects of the property, including collecting rents.

  Ensure that each resident is adhering to the rules and regulations of their rental agreement.

Achievements:

  Increased revenue by tripling the client base over a three-year period and improving efficiency.

Adjunct ESL Instructor, Miami Dade Community College 2006-Present

  Educate students seeking to learn English as their second language.

  Spearhead the development and implementation of the curriculum.

  Instruct and coach adults to leverage their communication skills in the workplace.

  Collaborate with managers at corporations as well as administrators at the college to tailor instruction.

  Spearhead teacher training and intercultural workshops across multiple media platforms.

Achievements:

  Chosen by the Director of Community Education to instruct an annual Intercultural Group from Asia, Europe and South America that became students in business-based courses.

  Improved the social skills of students and increased awareness of best business practices in the U.S. after leading workshops and classes on topics such as public speaking and communication.

English for Academic Purposes, ESL, Mercer University, CCB Institute 2002-2004

  Designed the curriculum and taught students how to understand the English language.

  Led instruction in an interactive language lab, using self-assessment and skill-specific practice.

  Coordinated team planning sessions teaching modules on a weekly basis.

Head Trainer, Acer Information Systems Call Center Costa Rica 1994-1997

  Created an Intercultural Communications Curriculum that positively impacted 400 call center employees.

  Developed and led training workshops for companies in Costa Rica, with topics such as Business Across-Cultures and Corporate Intercultural Communication Skills.

  Designed a handbook that included protocols and response techniques to achieve call center goals.

Achievements:

  Increased sales after teaching personnel how to resolve problems and boost client satisfaction.

  Reduced costs by lowering the amount of time of lost productivity spent on individual clientele.

Land Developer/Independent Real Estate Sales Associate St. Croix, Virgin Islands 1990-1992

  Managed office activities for a 40-acre land development project, including customer inquiries; bank relations; contractors; builders and surveyors; lawyers for closing; and mortgage negotiations with clients.

  Coordinated and scheduled service contractors for road construction and land subdivision.

  Sold 50 lots in two years, which was a 90% contribution to the overall development project.

Achievements:

  Sold 55 lots at $17,000 to 40,000 per lot in a 24-month period, which was three years ahead of schedule, by marketing to a specific, targeted clientele and raising awareness in the community.

Master of Arts, Intercultural Relations (MAIR), Pacific University; pending

Bachelor of Arts (BA), Spanish, Intercultural focus, West Chester University

Bilingual Teacher Training Certificate, University of Mexico

Completed Intercultural Communication Training, Workshop Leadership Focus, ICI Boston, MA

Dear Hiring Manager:

I am currently seeking a challenging opportunity at your organization and am submitting my resume for your review. In advance, thank you for your time and consideration.

As demonstrated in the accompanying resume, I am a Bilingual (English and Spanish) communicator with a strong sales and educational background. I have a genuine passion for education and technology, with years of experience as a trainer and instructor. As a results-focused professional, I bring a strong background developing curriculum and working with educators. In these roles, I boast outstanding listening, verbal communication and interpersonal skills to build relationships with clients. Among my additional unique qualifications and achievements:

  Collaborated with managers at corporations as well as administrators at colleges to tailor instruction.

  Spearheaded teacher training and intercultural workshops across multiple media platforms.

  Chosen by the Director of Community Education to instruct an annual Intercultural Group from Asia, Europe and South America that became students in business-based courses.

  Improved the social skills of students and increased awareness of best business practices in the U.S. after leading workshops and classes on topics such as public speaking and communication.

  Developed and led training workshops for companies, with topics such as Business Across-Cultures and Corporate Intercultural Communication Skills.

As your employee, you will find me to be a team player committed to exceeding your performance expectations. I have no doubt that I would be a valuable asset to your operations, and look forward to interviewing with you in the near future.

Sincerely,

Yyyyyy x. yyyyyy

xxx-xxx-xxxx