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Yyyyyy x. yyyyyy
0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx ￨ abc@xyz.com
Proficient Operations Manager seeking to apply comprehensive skill sets, history of successful business efforts and many years of experience to a rewarding new role in a Customer Service Management capacity.
Profile
Many years of experience in staff leadership, customer service, operations management, problem resolution, organizational collaboration, personnel instruction and regulatory compliance.
Superior proficiency in Microsoft Office Suite software applications.
Highly accomplished in interpersonal communication, assessment of detailed criteria and preparation of comprehensive documentation for various corporate purposes.
Ensure provision of superior client service to generate strong repeat business.
Adept at and experienced in collaborating with diverse clientele to successfully attain program targets.
Professional Background
Science and Mathematics Teacher, LifeSpring Academy 2016 - 2017
Authoritatively instructed students in abstract concepts, theories and concrete applications.
Prepared detailed lesson plans, drafted comprehensive documentation and collaborated with faculty.
Communicated with parents regarding grades, disciplinary matters, achievements and other considerations.
Team Leader, Learning Express 2013 - 2014
Effectively steered shift operations to meet daily performance goals.
Skillfully directed ten personnel engaged in providing superior customer service and product recommendations.
Accurately accounted for drawers, documented all monies and processed amounts for bank deliveries.
Effectively merchandised products to maximize visual appeal, drive increased sales and boost profitability.
Accounting Assistant, Garland C. Norris Company 2010 - 2013
Proficiently worked with Receivable and Payable Departments to process invoices, resolve problems with client accounts, ensure accuracy of all figures and issue payments as appropriate.
Knowledgeably assisted Accounting Manager with special projects and authored detailed spreadsheets.
Assistant Manager, Chick-fil-a 2013 - 2014
Authoritatively directed staff operations in collaboration with General Manager and drove provision of exemplary customer service.
Modeled appropriate, success-building professional behaviors for staff members and resolved customer complaints & concerns.
Ensured accurate processing of all daily financial transactions and preparation of monies for bank drops.
Education
Milligan College, 1990
Other Background
Teacher, Beginning Our Future Learning Center, Milton, FL 2005
Credit Manager, Pensacola Ready Mix, Pensacola, FL 2004-2005
Collections, Bank of Pensacola, Pensacola, FL 2000-2004
Accounts Receivable Specialist, United Building Products, Tallahassee, FL 1997-2000
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