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Consistently promoted to positions of greater responsibility for exceeding performance objectives.
More than eight years of management-level experience in the service sector, exceeding sales goals.
Secured many profitable accounts and consistently met or exceeded monthly revenue objectives to generate $480,000 in annual sales for a window washing company.
Experience leading a team of up to five crew members to maximize their potential and excel.
Outstanding listening, verbal communication and interpersonal skills, gaining the trust, confidence and respect of key stakeholders, including clients and colleagues.
Proactively identified and resolved problems with customers in real time to maintain their loyalty.
Solid analytical, time management, attention to detail and organizational skills, including prioritizing tasks.
Proficient with software programs, including administering payroll.
Revenue Generation Team Building/Leadership Staff Management/Training
Profit and Loss Client/Customer Relations Payroll Administration
The Performance Companies Inc. South Bend, IN 1984-Feb. 2016
Division Manager, Windows (2008-Feb. 2016)
Led a team of windows washers to maximize their potential and perform high-quality service.
Maintained responsibility for generating approximately $40,000 in monthly revenue.
Responded to requests from businesses for quotes for services to be performed.
Communicated effectively with prospective and existing clientele in person and over the telephone.
Gained the trust, confidence and respect of key stakeholders by demonstrating excellent listening, verbal communication and interpersonal skills.
Delegated responsibilities to individual team members to complete jobs on time and on budget.
Maintained financial data and administered employee payroll in an accurate, timely and efficient manner.
Secured many profitable accounts and consistently met or exceeded monthly revenue objectives to generate $480,000 in annual sales.
Supervisor/Job Site Foreman, Windows (1999-2008)
Window Washer (1984-1999)
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