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Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx


Experienced Strategic Leader and technical expert with 10+ years of experience in high-stress environments along with a strong background within a variety of industries. Experienced in overseeing all quality processes, installing both hardware and software systems, maintaining business applications, working closely with cross-functional teams, and assisting in large-scale technical projects. Equipped with a significant level of communication and interpersonal abilities in addition to a strong knowledge of quality control best practices, security/firewall systems, and computer performance monitoring.


Proficient in: Windows XP, Windows Seven Ultimate, Microsoft Office 2007/22010, Norton Ghost, Norton Internet Security, Memtest86, Learning Windows Server 2012, and Microsoft Office Suite


Key Competencies



         Team Leadership

         Process Improvement

         Quality Control/Testing


         Technical Project Management

         Document Management

         Hardware/Software Installation

         Security/Firewall Software


         System Validation

         Complex Problem Solving

         System Networking

         Inspection Measuring Tools


Professional Experience

My Comm Guys 2016-Present

Technical Support

  • Direct day-to-day technical support operations with a focus on increasing productivity and efficiency in addition to managing complex technical operations
  • Instrumental in the installation of both hardware and software systems, review/troubleshoot issues with computer systems, and install security measures into both network and computer systems
  • Create in-depth technical support logs/reports, continuously monitor PC performance, and ensure standard operating procedures are consistently followed
  • Play a lead role in the support/implementation of large-scale technical projects which have included new hardware installation and computer system upgrades


South Carolina Department of Public Safety, Greenville, SC 2007-2016

Telecommunications Operator

  • Facilitate telecommunications operations within the organization which included handling up to 150 calls per shift in addition to analyzing complex situations
  • Tracked call details which required superior data entry experience, appropriately handed sensitive information, and dispatch units based on standard operating procedures


Solectron, West Columbia, SC 2006=2007

Electronics Tester/Troubleshooting

  • Utilized superior technical and electronics acumen in order to perform the initial testing of electronic components in order to validate both quality and compliance
  • Tested up to 80 units per day with a 95% completion rate in addition to playing an integral role in a project related to the breakdown/movement of Delta Airline kiosks

Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx


Professional Experience Continued:

Square D, Columbia, SC 2000-2006

Electro-Mechanical Assembler

  • Successfully managed complex assembly operations which included working effectively within an 8 person team which was focused on building customized switch gear products
  • Utilized superior communication and interpersonal abilities in order to facilitate positive rapport with Design Engineers along with reading both blueprints and schematics
  • Provided training/coaching to new employees on the process of the final assembly of a switch gear product prior to the product entering the next phase of assembly

Additional Experience Includes: Cable Systems Installer/Support, United States Army/National Guard


Education & Certifications


Bachelor of Science, Information Technology-Network and Operations Program

Walden University, Minneapolis, MN (Expected-December 2017)


Associate of Applied Science, Electronics Engineering, ITT Institute, Greenville, SC


A+, ITIL Certification, Pearson, Columbia, SC

NCIC Certification, Department of Public Safety


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