Yyyyyy x. yyyyyy

Experienced Strategic Leader and technical expert with 10+ years of experience in high-stress environments along with a strong background within a variety of industries. Experienced in overseeing all quality processes, installing both hardware and software systems, maintaining business applications, working closely with cross-functional teams, and assisting in large-scale technical projects. Equipped with a significant level of communication and interpersonal abilities in addition to a strong knowledge of quality control best practices, security/firewall systems, and computer performance monitoring.

• Direct day-to-day technical support operations with a focus on increasing productivity and efficiency in addition to managing complex technical operations
• Instrumental in the installation of both hardware and software systems, review/troubleshoot issues with computer systems, and install security measures into both network and computer systems
• Create in-depth technical support logs/reports, continuously monitor PC performance, and ensure standard operating procedures are consistently followed
• Play a lead role in the support/implementation of large-scale technical projects which have included new hardware installation and computer system upgrades

• Facilitate telecommunications operations within the organization which included handling up to 150 calls per shift in addition to analyzing complex situations
• Tracked call details which required superior data entry experience, appropriately handed sensitive information, and dispatch units based on standard operating procedures

• Utilized superior technical and electronics acumen in order to perform the initial testing of electronic components in order to validate both quality and compliance
• Tested up to 80 units per day with a 95% completion rate in addition to playing an integral role in a project related to the breakdown/movement of Delta Airline kiosks

Yyyyyy x. yyyyyy

• Successfully managed complex assembly operations which included working effectively within an 8 person team which was focused on building customized switch gear products
• Utilized superior communication and interpersonal abilities in order to facilitate positive rapport with Design Engineers along with reading both blueprints and schematics
• Provided training/coaching to new employees on the process of the final assembly of a switch gear product prior to the product entering the next phase of assembly

Additional Experience Includes: Cable Systems Installer/Support, United States Army/National Guard