Dedicated Concierge eager to contribute 15 years of experience to an office complex or residential property.

• Top notch interpersonal communication skills, key to delivering quality service to high-class clientele.
• Well versed in utilizing area knowledge to make sound recommendations on dining, entertainment and local travel.
• Regarded for the ability to deliver outstanding results with the highest degree of expertise, service and professionalism.
• Comprehensive understanding of the skills needed to anticipate, meet and exceed client expectations in a proactive and courteous manner.

The Athenaeum  2016-Present

Guest Services Coordinator

• Leverage strong organization and coordination skills to successfully schedule hotel and restaurant reservations.
• Deliver high quality service throughout daily interactions with guests.
• Utilize excellent communication abilities to resolve inquiries, provide local area information and handle complaints.
• Successfully facilitate reciprocal arrangements for members of other private clubs.

Hyatt Regency Century Plaza Hotel  2010-2016

Concierge

• Provided high quality service to international guests within a luxury hotel.
• Leveraged local knowledge, coupled with excellent hospitality skills, to provide key information to guests.
• Provided recommendations on various topics, including dining, entertainment and shopping.
• Recognized for developing a custom concierge database, as well as designing original area maps.

Concierge Solutions & Century Concierge  2008-2013

Concierge

• Fulfilled key Concierge role within an upscale Century City office complex; provided recommendations regarding various services, including dining, limousine services and traveling.
• Utilized top notch coordination skills to successfully facilitate various events for 300+ guests.
• Created and distributed various types of promotional materials, including newsletters, flyers, posters and handouts.
• Maintained organization throughout daily operations by developing a custom concierge database in MS Access.
• Conducted in depth training for team members.

Four Seasons Beverly Wilshire Hotel  2007-2008

Concierge

• Delivered a wide array of concierge services to high-end international clients; made solid recommendations regarding dining, entertainment and travel.

Stratus Real Estate  2004-2007

Communications Coordinator

• Streamlined existing operations within state s 6^th largest property management firm, resulting in $250k in billing within a 2-year period.
• Designed and deployed highly effective marketing material to promote services.

Chateau Marina & Fiji Villas  2001-2003

Concierge

• Demonstrated excellent interpersonal skills while delivering high quality service to guests.
• Strategically coordinated various types of events, including brunches and movie nights, for up to 150 guests.

Bachelor of Arts in Journalism, San Jose State University

Creative Writing and Photography Coursework Completed, UCLA

Computer Applications Classes in Adobe Creative Suite, Certifications Obtained, Pierce College