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Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000

xxx-xxx-xxxx

abc@xyz.com

 

 

Dedicated Concierge eager to contribute 15 years of experience to an office complex or residential property.

 

Profile of Qualifications

 

  • Top notch interpersonal communication skills, key to delivering quality service to high-class clientele.
  • Well versed in utilizing area knowledge to make sound recommendations on dining, entertainment and local travel.
  • Regarded for the ability to deliver outstanding results with the highest degree of expertise, service and professionalism.
  • Comprehensive understanding of the skills needed to anticipate, meet and exceed client expectations in a proactive and courteous manner.

 

Professional Synopsis

 

The Athenaeum  2016-Present

Guest Services Coordinator

  • Leverage strong organization and coordination skills to successfully schedule hotel and restaurant reservations.
  • Deliver high quality service throughout daily interactions with guests.
  • Utilize excellent communication abilities to resolve inquiries, provide local area information and handle complaints.
  • Successfully facilitate reciprocal arrangements for members of other private clubs.

 

Hyatt Regency Century Plaza Hotel  2010-2016

Concierge

  • Provided high quality service to international guests within a luxury hotel.
  • Leveraged local knowledge, coupled with excellent hospitality skills, to provide key information to guests.
  • Provided recommendations on various topics, including dining, entertainment and shopping.
  • Recognized for developing a custom concierge database, as well as designing original area maps.

 

Concierge Solutions & Century Concierge  2008-2013

Concierge

  • Fulfilled key Concierge role within an upscale Century City office complex; provided recommendations regarding various services, including dining, limousine services and traveling.
  • Utilized top notch coordination skills to successfully facilitate various events for 300+ guests.
  • Created and distributed various types of promotional materials, including newsletters, flyers, posters and handouts.
  • Maintained organization throughout daily operations by developing a custom concierge database in MS Access.
  • Conducted in depth training for team members.

 

Four Seasons Beverly Wilshire Hotel  2007-2008

Concierge

  • Delivered a wide array of concierge services to high-end international clients; made solid recommendations regarding dining, entertainment and travel.

 

 

Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000

xxx-xxx-xxxx

abc@xyz.com

 

Stratus Real Estate  2004-2007

Communications Coordinator

  • Streamlined existing operations within state s 6th largest property management firm, resulting in $250k in billing within a 2-year period.
  • Designed and deployed highly effective marketing material to promote services.

 

Chateau Marina & Fiji Villas  2001-2003

Concierge

  • Demonstrated excellent interpersonal skills while delivering high quality service to guests.
  • Strategically coordinated various types of events, including brunches and movie nights, for up to 150 guests.

 

Education & Professional Development

 

Bachelor of Arts in Journalism, San Jose State University

Creative Writing and Photography Coursework Completed, UCLA

Computer Applications Classes in Adobe Creative Suite, Certifications Obtained, Pierce College

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