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Yyyyyy x. yyyyyy
0000 xxxxxx xxxx , xxxx , xxxxx 00000
xxx-xxx-xxxx
abc@xyz.com
Dedicated Concierge eager to contribute 15 years of experience to an office complex or residential property.
Profile of Qualifications
- Top notch interpersonal communication skills, key to delivering quality service to high-class clientele.
- Well versed in utilizing area knowledge to make sound recommendations on dining, entertainment and local travel.
- Regarded for the ability to deliver outstanding results with the highest degree of expertise, service and professionalism.
- Comprehensive understanding of the skills needed to anticipate, meet and exceed client expectations in a proactive and courteous manner.
Professional Synopsis
The Athenaeum 2016-Present
Guest Services Coordinator
- Leverage strong organization and coordination skills to successfully schedule hotel and restaurant reservations.
- Deliver high quality service throughout daily interactions with guests.
- Utilize excellent communication abilities to resolve inquiries, provide local area information and handle complaints.
- Successfully facilitate reciprocal arrangements for members of other private clubs.
Hyatt Regency Century Plaza Hotel 2010-2016
Concierge
- Provided high quality service to international guests within a luxury hotel.
- Leveraged local knowledge, coupled with excellent hospitality skills, to provide key information to guests.
- Provided recommendations on various topics, including dining, entertainment and shopping.
- Recognized for developing a custom concierge database, as well as designing original area maps.
Concierge Solutions & Century Concierge 2008-2013
Concierge
- Fulfilled key Concierge role within an upscale Century City office complex; provided recommendations regarding various services, including dining, limousine services and traveling.
- Utilized top notch coordination skills to successfully facilitate various events for 300+ guests.
- Created and distributed various types of promotional materials, including newsletters, flyers, posters and handouts.
- Maintained organization throughout daily operations by developing a custom concierge database in MS Access.
- Conducted in depth training for team members.
Four Seasons Beverly Wilshire Hotel 2007-2008
Concierge
- Delivered a wide array of concierge services to high-end international clients; made solid recommendations regarding dining, entertainment and travel.
Yyyyyy x. yyyyyy
0000 xxxxxx xxxx , xxxx , xxxxx 00000
xxx-xxx-xxxx
abc@xyz.com
Stratus Real Estate 2004-2007
Communications Coordinator
- Streamlined existing operations within state s 6th largest property management firm, resulting in $250k in billing within a 2-year period.
- Designed and deployed highly effective marketing material to promote services.
Chateau Marina & Fiji Villas 2001-2003
Concierge
- Demonstrated excellent interpersonal skills while delivering high quality service to guests.
- Strategically coordinated various types of events, including brunches and movie nights, for up to 150 guests.
Education & Professional Development
Bachelor of Arts in Journalism, San Jose State University
Creative Writing and Photography Coursework Completed, UCLA
Computer Applications Classes in Adobe Creative Suite, Certifications Obtained, Pierce College
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