Yyyyyy x. yyyyyy

Operations Management | Sales Excellence | Entrepreneurship | Process Improvement | Customer Service | Revenue & Profit Growth

Market Share Expansion | Client Retention | Brand Recognition | Negotiation | Cross-Functional Team Leadership | Staff Development

Business Development | Revenue Strategies | Budgeting | Finance | Regional Marketing | Footprint Development | Expansion Efforts

Performance Assessment | Cost Control | Quality Assurance | Team Building | Critical Thinking | Problem Solving

Project Management | Human Resources | IT | Communication (Bilingual-Spanish) | Organization

Confident and ambitious professional with over 20 years of progressive customer-facing experience, primarily in the retail industry. Possess a notable track record for leading staff to drive growth and retain clientele. Skilled in effectively surpassing corporate goals by maximizing sales and bolstering profit levels to exceed expectations. Effectively deliver innovative sales initiatives that capitalize on emerging market opportunities. Motivating, hands-on executive who successfully recruits, trains, develops and directs high-performance senior management and support teams. Excel as a team member or independent contributor; work well under pressure in fast-paced working environments that call for both adaptability and xxxxxxexibility. Dynamic communicator, presenter, negotiator and inxxxxxxuencer with bi-lingual xxxxxxuency in English and Spanish. Strategic, solutions-focused leader, decision maker and change agent. Now in search of a Director role that will offer opportunities for growth.

  Call on sales and operations best practices to produce impressive sales growth and profitability for MOM365; enhance regional sales performance, boost ticket price by 15% and lessen labor costs, earning rank increase from #5 to #1

  While serving as Regional Director for H&R Block, increased the Latino market YoY by 10% using clear bilingual marketing; also generated overall YoY revenue growth of over 5%

  Orchestrated impressive growth assigned H&R Block region; achieved annual revenue of $91M, revenue growth of 9% and a 12% client increase which drove the region to a #2 rank

  Honored with the New Customer Award for achieving the most growth at H&R Block, earned one time each while serving within both capacities with the company

  Directed the start-up of four GameStop stores that allowed for an increase of $2M; confirmed new stores compliance with established standards and executed all related promotions

  Recognized as a GameStop Top 5% Exceptional Contributor for garnering positive outcomes consistently

  Proved vital in leading an H&R Block initiative to revitalize assigned underperforming while District Manager; boosted revenue by 3.4%, client growth by 3.2% and 3.9% growth in tax returns YoY

  Crucial in increasing district rank from last in the region to #2 with H&R Block by placing customer service excellence at the forefront of all operations

  Oversee regional operations including Human Resources, Marketing, Finance and technical functions within an area with over 2.5K Associates

  Supervise a high-achieving team of nine district managers, 425 professional Photographers and 60 Field Trainers across 160 hospitals in six Southeast Region states

  Lead training efforts and deliver ongoing support to the motivated District Manager team

  Recruit and hire from a highly qualified, top-tier internal talent pool; call upon strengths-based leadership to optimize productivity and performance

  Leverage needs assessment talents to align with clients specific desires and deliver outstanding customer service

  Offer a value-added client experience by ensuring that teams deliver optimal services that exceed the individual needs of each client and drive business results

  Foster trust-based, lasting relationships with client hospital staff at all levels; clearly communicate with clients, internal operations teams and corporate staff to handle core tasks such as contract negotiation and settlement

  Act as a key inxxxxxxuencer to emphasize the significance of organizational priorities; hold field leadership accountable for surpassing sales targets

  Drove sales performance to goal by more than 16% and increased total transactions by more than 12%

Yyyyyy x. yyyyyy

Continued

  Spearheaded vital operations including leading impressive sales and revenue growth across 193 offices and 2.5K team members in assigned region

  Supervised, guided and assessed the performance of 15 District Managers and developed five regional support partners; included managing daily operations, marketing plans and year-round revenue tactics

  Managed highly effective, consistent year-round training efforts for over 5K front-line Associates; crafted market-specific leadership initiatives to strengthen customer service using targeted staff training

  Created and introduced highly effective, engaging training materials and a related budget

  Also played a key role in Instructor development and training material creation to sharpen and refine soft skills

  Led regular regional sales meetings to convey key tax season messages

  Handled P&L for the training budget across the assigned territory

  Acknowledged as a tenacious change agent, using operational and sales best practices to fuel process improvement

  Recognized by senior leaders for ability to be an effective role model by consistently surpassing performance targets; ranked in the top 5% for overall performance and service excellence

  Developed materials on an ad-hoc basis for use at National Conventions

  Measured client experience excellence using Net Promoter Scores to confirm high-level performance

  Called a role model by senior leaders for performing ahead of goals and conveying the importance of customer service clearly across assigned region

  Earned Top 5% company rank as an Exceptional Contributor for delivering excellent results

  Directed seamless operations for 25 stores with total assets of $20M

  Managed a team comprised of 18 direct reports and 234 staff in total; worked diligently to develop a team culture that emphasized the importance of adhering to professional conduct standards and expectations

  Employed inventory control best practices and saw a net loss of 0.002% during post-inventory counts; ranked best within the company as a result

  Enhanced staff morale using a STAR/AR feedback model, along with interaction guidelines and key principles

  Assessed P&L statement, customer, audit and exit interview data to note business opportunities and areas for improvement specific to sales, turnover and compliance

District Manager- Twin Cities East, H&R Block, 2005 2008

Store Manager, Ann Taylor, 2004 2005

Lifestyle Store Manager, Aveda Corporation, 2001 2003

On-Premise Manager, Spherion Corporation, 2000 2001

Base Coordinator, Ryan International Airlines, 1998 1999

International Xxxxxxight Service Manager/Attendant, Continental Airlines, 1994 1998

Certificate, Leadership Training, Bloch School of Management, University of Missouri-Kansas City, 2014

Coursework, Business Administration, Saint John s University

Situation Leadership Training |Marketing Workshops | Diversity Management

Yyyyyy x. yyyyyy

20209 Merry Oak Ave. | Xxxxxx, XXXXXX xxxxxx xxx-xxx-xxxx | abc@xyz.com

March 16, 2018

Hiring Agent Name

Title

Company Name

Address

City/State/Zip Code

Dear [Hiring Agent Name],

I am currently seeking a challenging career opportunity in a (INSERT TITLE OF TARGET POSITION) capacity and am submitting my resume for your review. In advance, thank you for your time and consideration. As demonstrated in the accompanying resume, my professional qualifications include the following accomplishments:

  I bring to any role years of progressive success in various leadership capacities in customer service roles of increasing responsibility and scope. My experiences thus far have enhanced my ability to connect positively with clients and stakeholders at all levels in order to achieve organizational success.

  As a professional, I excel as both an independent contributor and contributory team member to actively contribute to operations. With my current employer MOM365, I used sales and operational best practices to garner sales growth and profit increases in the Southeast Region.

  While serving as the Regional Director for H&R Block, I called on my bilingual skills to improve Latino market presence YoY by 10%. I also proved crucial in generating overall YoY revenue growth of over 5%. For my efforts, I was honored with the New Customer Award for attaining the most growth.

  Independent of my hands-on background, I ve also earned a Certificate in Leadership Training through the Bloch School of Management at the University of Missouri-Kansas City. I also completed Business Administration courses at Saint John s University. Furthermore, I ve engaged in various trainings to sharpen and refine my leadership skills.

As an employee, you will find me to be a focused, confident team player committed to supporting you in achieving your objectives through superior performance. I am confident that I could be a valuable asset to your organization and look forward to interviewing with you in the near future.

Sincerely,

Yyyyyy x. yyyyyy

Enc. Resume