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Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000


Performance-Driven Manager


Customer Service ~ Operations ~ Office Administration




  Offering extensive management background in customer-focused, service-oriented environments across broad range of industries, illustrating talent for rapidly adapting leadership skills and acquiring/applying new knowledge to thrive in diverse business sectors

  Expertise in steering operations spanning customer service, sales and human resources through accounting/financial and administrative

  Excel in defining customer needs and delivering customized solutions to maximize satisfaction, retention and ongoing business growth

  Motivating leader who effectively hires, trains and directs teams to achieve aggressive goals

  Strategically coordinate staff and workflow to maximize use of resources, optimize productivity and efficiency and control costs while consistently providing world-class customer service


Professional Background


Office Manager/Customer Service, The Paper Store Enterprises, Inc.-Hainesport, NJ 2001-Present

  Effectively manage customer service to ensure quality service and high satisfaction levels

  Expertly consult with customers on needs and confirm sales as well as promptly respond to, troubleshoot and resolve escalated issues

  Productively liaise between customers and writers to clarify academic writing projects, meet critical deadlines and achieve assignment goals


Office Manager/Customer Service, United Publishers Service, Inc-Pemberton, N 1993-2000

  Proficiently managed operations ranging from verifying sales and delivering customer service through processing timely billing and collection of accounts receivable


Manager, AMC Marlton 8-Marlton, NJ 1988-1993

  Steered broad-scope operations spanning human resources and accounting/financial through customer service, marketing/promotion, sales, and inventory control

  Expertly hired and trained new employees as well as evaluated performance and implemented corrective actions; strategically scheduled staff to maximize use of resources and control labor costs

  Efficiently managed payroll and invoicing along with banking/deposits

  Effectively controlled concession inventory to maintain optimal levels based on real-time and forecasted customer trends


Direct Sales Manager, Action Marketing-Hopelawn, NJ 1984-1988

  Launched career managing contract sales of periodicals targeting both business and consumer markets, with direct accountability for 3-state territory sales operations

  Successfully built and led top-performing sales team to achieve aggressive revenue production goals




B.A., Economics/Finance, Rutgers University; 1986


Community Involvement


Fundraiser, 5K Walk-a-Thons benefitting various charities

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