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Yyyyyy x. yyyyyy
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xxxxxx xxxx , xxxx , xxxxx 00000
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Performance-Driven Manager
Customer Service ~ Operations ~ Office Administration
Profile
Offering extensive management background in customer-focused, service-oriented environments across broad range of industries, illustrating talent for rapidly adapting leadership skills and acquiring/applying new knowledge to thrive in diverse business sectors
Expertise in steering operations spanning customer service, sales and human resources through accounting/financial and administrative
Excel in defining customer needs and delivering customized solutions to maximize satisfaction, retention and ongoing business growth
Motivating leader who effectively hires, trains and directs teams to achieve aggressive goals
Strategically coordinate staff and workflow to maximize use of resources, optimize productivity and efficiency and control costs while consistently providing world-class customer service
Professional Background
Office Manager/Customer Service, The Paper Store Enterprises, Inc.-Hainesport, NJ 2001-Present
Effectively manage customer service to ensure quality service and high satisfaction levels
Expertly consult with customers on needs and confirm sales as well as promptly respond to, troubleshoot and resolve escalated issues
Productively liaise between customers and writers to clarify academic writing projects, meet critical deadlines and achieve assignment goals
Office Manager/Customer Service, United Publishers Service, Inc-Pemberton, N 1993-2000
Proficiently managed operations ranging from verifying sales and delivering customer service through processing timely billing and collection of accounts receivable
Manager, AMC Marlton 8-Marlton, NJ 1988-1993
Steered broad-scope operations spanning human resources and accounting/financial through customer service, marketing/promotion, sales, and inventory control
Expertly hired and trained new employees as well as evaluated performance and implemented corrective actions; strategically scheduled staff to maximize use of resources and control labor costs
Efficiently managed payroll and invoicing along with banking/deposits
Effectively controlled concession inventory to maintain optimal levels based on real-time and forecasted customer trends
Direct Sales Manager, Action Marketing-Hopelawn, NJ 1984-1988
Launched career managing contract sales of periodicals targeting both business and consumer markets, with direct accountability for 3-state territory sales operations
Successfully built and led top-performing sales team to achieve aggressive revenue production goals
Education
B.A., Economics/Finance, Rutgers University; 1986
Community Involvement
Fundraiser, 5K Walk-a-Thons benefitting various charities
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