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Xxxxxx, Xxxxxx xxxxxx ● (xxx-xxx-xxxx ● firstname.lastname@example.org
Operations Compliance Risk Management Portfolio Management
Staff Development Business Development Team-Building & Leadership
Offer significant leadership skills spanning operations, business development, customer service, and community networking. Able to analyze industry trends to optimize competitive positioning and promote products or services to enhance market share. Highly skilled at connecting with, motivating, and managing people from diverse cultures and backgrounds. Advanced talents in consultative selling, assembling loan packages, and enforcing regulatory compliance. Adept at performing internal banking center audits to identify operational deficiencies and implement corrective action. Excel at steering initiatives which control costs and achieve P&L performance goals.
Recognized among 2017 Annual Credit Risk Review for low-risk loan portfolio; exhibited rigorous compliance with industry laws and credit approval terms to deliver outstanding loan performance.
Chosen by executive management to receive 2016 Annual Exceed Award for inspiring performance .
Nominated by peers and selected by executive management to win 2016 Q4 Exceed Award .
Selected by executive management based on scorecard metrics, client surveys, and direct supervisor recommendation to receive 2014 Top Producer / Employee of the Year Award.
Three-time winner of Service Award (Q4 2013, Q1 2014, Q3 2014) based on mystery shop results, achieving 100% of defined bank service metrics.
First Citizens Bank, 2009 Present
Business & Commercial Relationship Support Specialist 2016 Present
Play an integral role in administration of business and commercial loan portfolios by inputting applications into computer system, preparing credit packages, and efficiently coordinating pre- and post-closing activities.
Drove cohesive efforts among clients, brokers, contractors, title agencies, attorneys, inspectors, and bank partners to streamline and expedite closing process.
Provide ongoing sales support to relationship managers by identifying cross-sell opportunities, preparing materials for presentations, and coordinating sales calls.
Steer construction draw process with keen attention to compliance with bank policy prior to funding.
Demonstrate sharp organizational skills in collecting outstanding fees, ordering background investigations, drafting commitment letters, attending loan closings, completing loan funding tickets, and tracking loan packages to ensure proper booking.
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First Citizens Bank continued
Supervisor of Operations & Service 2009 2016
Helmed complete spectrum of daily operations for banking center including internal controls, regulatory compliance, security, staff development, audits, loss prevention, and customer satisfaction.
Leveraged tact, empathy, and diplomacy to swiftly resolve escalated customer issues.
Hired, trained, coached, evaluated, motivated, and empowered staff through meetings and on-the-job training, and held unscheduled audits of associates to optimize accountability and quality of service.
Handpicked as Market Teller Training Coach and Market Platform Training Coach tasked with coaching, mentoring, and developing newly associates during first two weeks of employment.
Southwest Securities, FSB, 2007 2009
Banking Center Manager, Assistant Vice President
Spearheaded full-scope daily operations for branch having high transaction volume and extensive customer traffic by overseeing sales, staffing, personnel supervision, and regulatory compliance.
Led HR functional areas such as hiring, training, coaching, diversity, recognizing excellent performance, and all aspects of performance management.
Promoted branch services throughout community by attending networking events, customer-sponsored events, Chamber ribbon cuttings, and other prospecting opportunities.
Administered portfolio of ~75 consumer loans including collection of past due payments, tracking and clearing critical documentation exceptions, and ensuring strict adherence to bank retention standards.
Steered consumer loan application process from prospecting and interviewing applicants, to ordering credit bureau reports and making recommendations for approval/denial of loan to bank officer.
Compass Bank, 2006 2007
Financial Sales Representative
Contributed to driving fiscal growth and profitability for branch by originating, servicing, and maintaining consumer and small business banking relationships.
Promoted a wide range of products and services including deposit accounts, treasury services, wealth management services, mortgage and home equity products, loans, and credit lines.
Proactively mentored, coached, and supported front-line staff in referral and cross-sell opportunities to maximize revenues.
Lobby Services Specialist, Arlington National Bank / Summit Bank, 2004 2006
Teller, The Bank of Weatherford, 2001 2003
Bachelor of Arts, Sociology, Business Management
The University of North Xxxxxx, Denton, Xxxxxx, 2013
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