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- Results-driven Professional recognized for the ability to establish rapport with clients, identify needs and make knowledge based product recommendations to ensure satisfaction.
- Dynamic leadership skills, instrumental to conducting highly effective training for team members and forming positive relationships with high profile clientele.
- Regarded for the ability to deliver outstanding results with the highest degree of expertise, service and professionalism.
- Comprehensive understanding of the skills needed to anticipate, meet and exceed client expectations in a proactive and courteous manner.
- Proficiency in MS Excel, Works, Adobe and PhotoShop.
Shelia Bayes Fine Jewelers, Lexington, KY 2005-Present
- Deliver top notch service in a luxury retail environment within a jeweler generating $650k+ annually.
- Leverage dynamic interpersonal skills to cultivate positive relationships with high profile clientele.
- Implement innovative strategies to consistently achieve and surpass sales goals.
- Utilize various tactics to increase web exposure; successfully manage online marketing department.
- Demonstrate strong organizational skills while tracking inventory, filling orders and maintaining accurate records.
- Recognized for single largest sale in store history (valuing $115k).
- Consistently generated 25%+ of annual company revenue.
Graeters Ice Cream, Lexington, KY 2003-2005
- Exemplified top notch leadership skills while overseeing daily operations within a fast-paced environment.
- Streamlined process improvement initiatives, resulting in significant increases in efficiency and achievement of sales goals.
- Heavily involved in team building initiatives; contributed to hiring, training and oversight of employees.
- Used excellent organizational skills to complete financial transactions, manage deposits and reconcile cash.
Bachelor of Science in Political Science, Berea College, Berea, KY; 2002
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