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Yyyyyy x. yyyyyy
Xxxxxx, XXXXXX xxxxxx ￨ (xxx-xxx-xxxx ￨ email@example.com
IT Operations Management ￨ Multi-Project Management ￨ Program Management ￨ Strategic Analysis / Planning
Service Solutions Consultant ￨ Agile ￨Enterprise Planning / Control ￨ Cloud ￨ ITIL v3 Foundations ￨ Risk Management
Managed Service ￨ Scrum Certification ￨ Change Management ￨ Continuous Improvement ￨ Multi-Process Optimization
Business Development ￨ Team Building ￨ Training / Development ￨ Coaching / Mentoring ￨ Employee Engagement
Highly Accomplished, Scrum-Certified IT Leader who offers a proven record of attaining a competitive advantage via mission-critical solutions and valued critical thinking for insightful, change-driven results. Visionary Professional who rises above IT / project challenges to improve the bottom line and achieve winning outcomes, including quickly adapting to evolving scenarios, as well as independently resolving in-depth issues. Excellent Communicator who develops synergistic relationships with cross-geographical decision-makers, teams, and customers, and who excels in fast-paced autonomous and / or collaborative environments. Ambitious Self-Starter who contributes additional professional interests in cyber security and cyber forensics.
Excelling as a proven strategic planner and enterprising PMO leader.
Creating strategic alliances with organizational leaders to align initiatives.
Maximizing ROI by mentoring top staff and meeting or exceeding project objectives.
Forging and retaining solutions-centric, multifunctional, geographically disbursed teams.
Reducing costs and increasing efficiencies by continually improving processes and procedures.
Enhancing the customer experience via proven communication and interpersonal relations skills.
Project ￨ Managed Services
Capitalize on the opportunity to lead forward-thinking managed services operations for clients within this international provider of financial services technologies. Expertly monitor and manage client installations and support while continually focusing on development of new or upgraded products and services for internal information systems (i.e. Front Arena) to enhance internal applications and technology integration. Direct project initiation efforts, including identifying contractual obligations, client needs, existing situations, contacts, and access to existing information. Develop, define, and execute project plans, scope, activities, schedules, budgets, and deliverables, including identifying critical resources, assigning and monitoring project team work, providing technical and analytical support, and collaborating with departments, client, or vendor / subcontractor organization to meet project goals and ensure project completion is on-schedule and in budgetary constraints.
Optimize success by aligning internal project requirements with key operational standards.
Routinely interface with external clients or field-based employees to resolve technical issues.
Improve customer satisfaction by delivering new and / or enhanced products and / or services.
Customize products to meet client requirements, system integration, or FIS or third-party products.
PMO ￨ Senior Manager
Strategically steered development of a PMO of up to 100 resources for this leading asset management and securities services company. Developed and implemented enterprise strategies to support business cases while identifying opportunities and partnering with senior business leadership to prioritize technologies and achieve goals. Collaborated with teams on studies of new and existing programs and special projects to determine feasibility and resolve problems, including organizational, procedural, technical and fiscal research, and analysis. Demonstrated solid communication and interpersonal relations talents as a multi-department liaison between end users, technical analysts, information technology analysts, consultants, and other organizations in the analysis, design, configuration, testing, and maintenance of case management systems. Developed and / or analyzed new systems and enhancements to existing systems to ensure designs fit the needs of users.
Successfully led multiple globally disbursed projects and teams.
Developed key audit and compliance programs to provide core controls.
Prototyped dynamic new technologies for quicker, cost-effective innovation.
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Recruited, trained, and managed 100+ employees 10 of which were direct reports.
Built mutually beneficial cross-functional relationships between division and PMO office.
Improved efficiencies and decreased expenses by developing new policies and procedures.
Increased product reliability and customer satisfaction by implementing quality assurance efforts.
Evaluated, planned, and led BCP and disaster recovery efforts that involved multiple tiered networks.
Executed projects with colleagues providing status on deadlines, deliverables, impacts, and next steps.
Senior Project Manager
Utilized broad scope of industry knowledge toward directing high-value projects and results-focused teams in accomplishing objectives with continuous planning and evaluated activities. Drove business growth by recruiting, orienting, training, mentoring, and managing staff, as well as planning and prioritizing scheduling and workxxxxxxow. Expertly planned, monitored, appraised, and reviewed projects, including making adjustments as needed. Delivered ongoing recommendations to align action plans with a project s operational objectives.
Proactively monitored and enforced comprehensive policies and procedures.
Spearheaded new production, productivity, quality, and customer-service standards.
Met financial goals by forecasting requirements (i.e. schedules, plans, resources oversight).
Continually led improvements and initiated change by evaluating project risk and resolving issues.
IT Manager ￨ Network Engineer
Played a vital role in directing fast-paced IT operations for this employee-owned hedge fund sponsor investing in U.S. public equity and hedging markets. Developed and facilitated system management policies and procedures.
Cost-effectively forecasted budget for resources and hardware / software.
Delivered quality-focused technical customer service to support globally based clients.
Created, implemented, and managed network topology solutions in a multi-tier environment.
Projects Included Multi-Year, Multimillion-Dollar Budgets Across Several Divisions
Restructured technologies lines to improve functions and increase client management. Created client mobile access and transparency to increase clients promoting the company as Top 10 of Fund of Hedge Fund accounting services. Created PMO office to align with goals and strategies and improve stakeholder communications. Led 100+ professionals globally, as well as third-party vendor resources (i.e. consultants, application teams). Integrated systems with global network. Added controls to deliver programs on-time and within scope / budget.
Created Best of Class product-enhancing technologies for in-house application. Developed new revenue streams with tracking / reporting enhancements and services automation. Added controls for managing conxxxxxxicts and eliminating duplication. Minimized data risk for enhanced analytics. Led a global team of 30.
Developed strategies to quickly capitalize on trends to increase client procurement. Led a 15-member team supporting 250 users and 1,000 hedge fund clients. Directed facilities and infrastructure management building out offices to meet network and connectivity needs.
Led tactical teams for the planning and implementation of document storage service, hardware, and software. Delivered effective training and offsite / onsite customer service support. Actively managed a team of 5 resources.
Master of Science in Management Information Systems (Cyber Forensics Emphasis) Strayer University
Bachelor of Science in Management Information Systems (Cyber Security Emphasis) Strayer University
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