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Yyyyyy x. yyyyyy
PO Box 0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx
abc@xyz.com
Profile of Qualifications
- Results-oriented Professional possessing 20+ years of experience in the insurance and telecommunications industries.
- Proven ability to build highly productive teams throughout effective training and mentoring strategies.
- Dynamic interpersonal skills, key to establishing rapport and fostering lasting client relationships.
- Track record of championing process improvement initiatives to increase efficiency.
Key Areas of Expertise
|
Operations Management Relationship Management |
Leadership Process Improvement |
Sales/Revenue Growth MS Office Suite
|
Professional Synopsis
Bridges Insurance Agency, LLC; Agency Owner/Producer 2010-2016
- Fulfilled key proprietary position, overseeing all day to day operations within fast paced insurance agency.
- Chief responsibilities included staff management, accounts payable and ensuring adherence to policies.
- Leveraged strong industry knowledge to make solid, individualized recommendations to fulfill client needs.
- Implemented innovative strategies to grow existing customer base and drive company revenue.
- Cultivated positive, lasting relationships with policyholders, key to ensuring retention.
- Conducted initial property inspections for general condition, age of construction and characteristics of risk.
- Continually performed market research and established relationships with prospective companies, in addition to 15+ preexisting relationships.
Bridges Insurance Agency, Austin, TX; Producer/Office Manager 2003-2010
- Streamlined daily office operations to increase efficiency, focusing on upselling company services, maintaining client records and processing payments.
- Demonstrated in depth knowledge of underwriting, accounting, life sales and claims.
- Identified client needs and developed individualized property, health/life, commercial and automobile policies to meet needs.
Broadwing, Austin, TX; Provisioning Director 2002-2003
- Utilized industry expertise to contribute to new product launches, development and enhancements.
- Demonstrated top notch leadership skills throughout oversight of daily operations.
- Maintained open lines of communication among business units, key to optimizing efficiency companywide.
- Developed and implemented highly effective training initiatives for staff members.
- Served as subject matter expert on ASRXChange system, automated proposal and ordering system.
Broadwing, Austin, TX; Senior Manager, Provisioning 1998-2002
- Assumed integral management position, directing day to day tasks for Managers, Supervisors, Circuit Design Engineers and Test/Acceptance Technicians.
- Strategically established data services provisioning, design and test/acceptance group.
- Demonstrated expertise in frame relay and dedicated internet services.
Previous Positions:
Brooks WorldCom, Chesterfield, MO; Circuit Design Supervisor 1997-1998
Brooks Fiber Properties, Chesterfield, MO; Circuit Designer 1997
WorldCom, Chesterfield, MO; Advanced Product Support Provisioner 1996-1997
WorldCom, Chesterfield, MO; Private Line/Dedicated Provisioner 1994-1996
Education & Professional Development
Property and Casualty, Life, Health Accident and HMO License, Texas Department of Insurance
Coursework Completed Toward Certified Insurance Counselor (CIC) Designation, The National Alliance; 2015
Courses Included: Personal Lines, Office Management & Life and Health
Coursework Completed, St Charles County Community College
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