Proven Performer eager to contribute strong academic foundation and hands on operations management experience to a progressive Human Resources opportunity.

• Regarded for ability to strategically drive productivity throughout implementation of innovative business development tactics.
• Skilled in maintaining quality assurance, as well as regulatory compliance, throughout day to day operations.
• Dynamic communication skills, key to forming lasting relationships with team members, staff and upper level management.

Maricopa Community College District Office, Tempe, AZ 2015-Present

Financial Aid Technician II (Maricopa Verification Processing Center)

         Fulfill key role maintaining quality control throughout student financial aid operations, focused primarily on ensuring federal and state regulation adherence.

         Leverage subject matter expertise to review files to verify accuracy and completeness.

         Demonstrate superior interpersonal skills throughout student and parent interactions.

         Collaborate extensively with administrators, faculty, staff and students.

Phoenix College, Phoenix, AZ 2014-2015

Financial Aid Clerk

         Resourcefully identified individual student needs and developed highly effective financial aid solutions.

         Maintained quality control throughout application submittal and processing.

         Implemented strong understanding of FAFSA, as well as general financial aid processes, to optimize overall efficiency throughout day to day operations.

         Assumed oversight of administrative functions for Financial Aid Technicians.

JP Morgan Chase, Phoenix, AZ 2012-2014

Mortgage Banking Quality Specialist

         Contributed extensively to overall quality assurance initiatives throughout completion of thorough reviews, promoting regulation compliance and overseeing performance management initiatives.

         Strategically maximized employee performance by conducting review sessions and developing innovative solutions to drive productivity.

         Implemented strong problem solving skills into daily processes, resulting in streamlined operations.

Phoenix College, Phoenix, AZ 2010-2011

Financial Aid Clerk

         Acted as customer service representatives, handling wide array of student, staff and parent inquiries throughout fast paced financial aid operations.

         Leveraged strong written and oral communication skills to maximize efficiency throughout financial aid application processing and verification.

         Performed administrative functions for Financial Aid Technicians as needed.

Arizona State University, Mesa, AZ 2008-2010

Student Library Aid

         Assumed key administrative support role, with associated responsibilities including basic computer functions, filing and document processing.

         Successfully input and retrieved data as necessary.

South Mountain Community College, Phoenix, AZ 2006-2008

Financial Aid Clerk

         Gained valuable exposure to best financial operations and customer service methods within fast-paced environment.

         Utilized industry knowledge to effectively resolve inquiries regarding student Financial Aid.

         Promoted quality control throughout daily processes and administrative functions.

Bachelor of Science in Operations Management Technology, Arizona State University, Mesa, AZ; 2010

Associate Degree in General Studies, South Mountain Community College, Phoenix, AZ; 2007

Student Government President, South Mountain Community College

Founding Member, The National Society of Leadership and Success, ASU Polytechnic Campus