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Yyyyyy x. yyyyyy

- 9939, Frederiksberg Rd. 151Ÿ Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx *


IT Project Management/IT Operations Lead (Salesforce Infromatica)

Qualifications Profile


    Highly self-motivated and results-driven IT professional with more than 9 years providing high-performance systems engineering, architecting, IT project management, and IT Operations Support in the healthcare industry.

    Detail-oriented, analytical and methodical with critical thinking to resolve work issues even under stress.

    Flexible with quick learning abilities to reach high productivity levels in fast-paced work environments and new or demanding work assignments.

    Well-organized and resourceful with multitasking skills that optimize limited resources to achieve outstanding results.

    Strong people management and interpersonal communication skills that inspire confidence while forging teamwork synergies with colleagues across diverse ethnicities.


Key Expertise


IT Operations

    Tactical & Operations Planning

    Relationship Management (Customers, Public, & Suppliers)

    Process/Workflow Improvement

    Inter-Office Coordination

Project Management

    IT Project Management

    Systems Needs Analysis

    Software Development Life Cycle (SDLC)

    Systems Development &

    Systems Configuration, Conversion, Migration & Integration

    Stress & User Acceptance Testing


    SFDC standard Data structures

    Environments: Mainframe, Client Server, Desktop/Mobile

    Programming: COBOL, JCL, SQL, Easytrieve, PL/1.

    Database: DB2, VSAM

    Tools: Control-m, Librarian, TSO, ISPF, NDM, CMS, OPTIM, File Manager, SCM, SPUFI, Syncsort.

    OS:  Z/OS, MS Windows, UNIX,

    Online Apps: Salesforce

    ETL: Informatica

    Office Tools: MS Office & Project

    Internet: Email/Webmail, Web Research, Social Networking, & Online Collaborative Computing


Professional Experience


USAA Ÿ Chennai, India Ÿ Xxxxxx, XXXXXX

Tech lead/Assistant Consultant Oct 2014 Present

    Leverage knowledge in SFDC data structures, Custom Objects and platforms to oversee systems development and productivity improvement.

    Harness familiarity in using Salesforce Administration, Profiles, Creating Roles, Page Layouts, Org-Wide default, Sharing rules, Work Flows, Approval Workflows, Reports/Graphs, and Dashboards.

    Design/develop Inforce system to migrate from Legacy to ETL based platform using Informatica.

    Provide On-Call services for RnA (Reporting and Analysis) application.

    Manage batch cycle processing, analyze abends, and develop permanent fixes after thorough analysis and testing.

    Serve as Technical Lead over 8 onshore and offshore team members, coordinating and delegating routine tasks.

    Analyze business requirements, evaluating causative factors in resolving issues.

    Manage preventive/corrective actions to execute system modifications and resolve production issues.

IT Analyst Jan 2009 Sep 2014

    Oversaw various technical teams handling outage calls in resolving high priority issues involving production defects resolution, and deploying preventive and corrective fixes to meet application SLOs.

    Interacted with vendors to build and sustain professional productive relationships.

    Led offshore & onshore teams and coordinated efforts and status meetings on a daily basis.

    Maintained batch cycles for various business applications such as Bank, Life, IMCO, and Insurance.

    Automated redundant and labor-intensive efforts to achieve cost reduction, process efficiency, and team productivity.

    Awarded performance certifications while working in project.

Assistant Systems Engineer Jan Dec 2008

    Developed Geo Coding application for actuarial purposes using PL/1, DB2, IMS and SPUFI, and successfully moved QA-tested applications from the development environment into the production environment.

    Presented flowcharts to demonstrate Geo-Coding data flow advantages for future Web application development.


Prudential Financial Ÿ Chennai, India

Assistant Systems Engineer Jan Dec 2007

    Analysed and tested Benesig application using Cobol, CICS, DB2 and JCL.

    Performed comprehensive QA stress testing in moving applications form development to production.






Yyyyyy x. yyyyyy

- 9939, Frederiksberg Rd. 151Ÿ Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx *





Bachelor of Technology: Electronics & Telecommunication


Professional Training & Certification

    Salesforce Application Builder Training

    Informatica Training

    Certified in Property and Casualty Insurance (INS21 and INS22).

    DB2 10.1 Certified.

    FLMI level certified


Awards & Recognition (USAA)

    Various performance certifications while working in several IT projects

    Technical Excellence Award

    Dedication and Commitment Award

    Valued Contribution Award (2x)


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