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Yyyyyy x. yyyyyy
- 9939, Frederiksberg Rd. 151Ÿ Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx * abc@xyz.com
IT Project Management/IT Operations Lead (Salesforce Infromatica)
Qualifications Profile
Highly self-motivated and results-driven IT professional with more than 9 years providing high-performance systems engineering, architecting, IT project management, and IT Operations Support in the healthcare industry.
Detail-oriented, analytical and methodical with critical thinking to resolve work issues even under stress.
Flexible with quick learning abilities to reach high productivity levels in fast-paced work environments and new or demanding work assignments.
Well-organized and resourceful with multitasking skills that optimize limited resources to achieve outstanding results.
Strong people management and interpersonal communication skills that inspire confidence while forging teamwork synergies with colleagues across diverse ethnicities.
Key Expertise
IT Operations
Tactical & Operations Planning
Relationship Management (Customers, Public, & Suppliers)
Process/Workflow Improvement
Inter-Office Coordination
Project Management
IT Project Management
Systems Needs Analysis
Software Development Life Cycle (SDLC)
Systems Development &
Systems Configuration, Conversion, Migration & Integration
Stress & User Acceptance Testing
Technical
SFDC standard Data structures
Environments: Mainframe, Client Server, Desktop/Mobile
Programming: COBOL, JCL, SQL, Easytrieve, PL/1.
Database: DB2, VSAM
Tools: Control-m, Librarian, TSO, ISPF, NDM, CMS, OPTIM, File Manager, SCM, SPUFI, Syncsort.
OS: Z/OS, MS Windows, UNIX,
Online Apps: Salesforce
ETL: Informatica
Office Tools: MS Office & Project
Internet: Email/Webmail, Web Research, Social Networking, & Online Collaborative Computing
Professional Experience
USAA Ÿ Chennai, India Ÿ Xxxxxx, XXXXXX
Tech lead/Assistant Consultant Oct 2014 Present
Leverage knowledge in SFDC data structures, Custom Objects and Force.com platforms to oversee systems development and productivity improvement.
Harness familiarity in using Salesforce Administration, Profiles, Creating Roles, Page Layouts, Org-Wide default, Sharing rules, Work Flows, Approval Workflows, Reports/Graphs, and Dashboards.
Design/develop Inforce system to migrate from Legacy to ETL based platform using Informatica.
Provide On-Call services for RnA (Reporting and Analysis) application.
Manage batch cycle processing, analyze abends, and develop permanent fixes after thorough analysis and testing.
Serve as Technical Lead over 8 onshore and offshore team members, coordinating and delegating routine tasks.
Analyze business requirements, evaluating causative factors in resolving issues.
Manage preventive/corrective actions to execute system modifications and resolve production issues.
IT Analyst Jan 2009 Sep 2014
Oversaw various technical teams handling outage calls in resolving high priority issues involving production defects resolution, and deploying preventive and corrective fixes to meet application SLOs.
Interacted with vendors to build and sustain professional productive relationships.
Led offshore & onshore teams and coordinated efforts and status meetings on a daily basis.
Maintained batch cycles for various business applications such as Bank, Life, IMCO, and Insurance.
Automated redundant and labor-intensive efforts to achieve cost reduction, process efficiency, and team productivity.
Awarded performance certifications while working in project.
Assistant Systems Engineer Jan Dec 2008
Developed Geo Coding application for actuarial purposes using PL/1, DB2, IMS and SPUFI, and successfully moved QA-tested applications from the development environment into the production environment.
Presented flowcharts to demonstrate Geo-Coding data flow advantages for future Web application development.
Prudential Financial Ÿ Chennai, India
Assistant Systems Engineer Jan Dec 2007
Analysed and tested Benesig application using Cobol, CICS, DB2 and JCL.
Performed comprehensive QA stress testing in moving applications form development to production.
Yyyyyy x. yyyyyy
- 9939, Frederiksberg Rd. 151Ÿ Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx * abc@xyz.com
Education
COLLEGE OF ENGINEERING TRIVANDRUM Ÿ Kerala, India (2006)
Bachelor of Technology: Electronics & Telecommunication
Professional Training & Certification
Salesforce Application Builder Training
Informatica Training
Certified in Property and Casualty Insurance (INS21 and INS22).
DB2 10.1 Certified.
FLMI level certified
Awards & Recognition (USAA)
Various performance certifications while working in several IT projects
Technical Excellence Award
Dedication and Commitment Award
Valued Contribution Award (2x)
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