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Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 ~ 856-340-5142 ~


Career Profile

Dedicated and accomplished Operations Leader with a solid track record of achieving exceptional levels of efficiency and productivity along with a demonstrated background in handling complex administrative operations within a variety of environments. Possess high-level communication and analytical skills with a commitment to superior customer service. Offer solid leadership abilities with experience in managing cross-functional teams and implementing innovative processes.


Key Competencies

Operations Management Inventory Merchandising Retail Store Management Attention to Detail

Microsoft Office Suite Workflow/Process Improvement Vendor Management Contract Negotiation

Asset Management Financial Management Employee Training Customer Service Management


Professional Experience

TD Bank, Deptford, NJ January 2003-Present

Store Manager

  Direct day to day operations within a fast-paced environment with a focus on increasing productivity and operational efficiency levels

  Monitor internal compliance logistics, design and implement innovative operational strategies, and supervise both exempt and non-exempt staff members

  Provide both individualized and group training to internal team members, design effective incentive programs, and diffuse escalated customer service situations

  Awarded Leadership WOW! Award (2015), Outstanding Regional Leadership Award (2015), WOW! Liaison Top 10 (2017), New Hire Regional Lead, and ECHO Lead


Walgreens Pharmacy, Brick, NJ February 1994-December 2002

Store Manager

  Coordinated store logistics within a successful retail pharmacy which included monitoring store financial metrics, implementing streamlined processes, and managing customer service

  Supervised a team of up to 30 individuals which required providing individualized coaching and feedback in addition to handling employee relations tasks

  Instrumental in monitoring current financial metrics, identifying areas needing improvement, and consistently increasing operational revenue levels


Additional Professional Experience


  Department Manager, Bradlees Department Store


Community Involvement

Member, Chamber of Commerce

Vice President, Deptford Rotary

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