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Yyyyyy x. yyyyyy
0000 xxxxxx xxxx , xxxx , xxxxx 00000 ~ 856-340-5142 ~ abc@xyz.com
Career Profile
Dedicated and accomplished Operations Leader with a solid track record of achieving exceptional levels of efficiency and productivity along with a demonstrated background in handling complex administrative operations within a variety of environments. Possess high-level communication and analytical skills with a commitment to superior customer service. Offer solid leadership abilities with experience in managing cross-functional teams and implementing innovative processes.
Key Competencies
Operations Management Inventory Merchandising Retail Store Management Attention to Detail
Microsoft Office Suite Workflow/Process Improvement Vendor Management Contract Negotiation
Asset Management Financial Management Employee Training Customer Service Management
Professional Experience
TD Bank, Deptford, NJ January 2003-Present
Store Manager
Direct day to day operations within a fast-paced environment with a focus on increasing productivity and operational efficiency levels
Monitor internal compliance logistics, design and implement innovative operational strategies, and supervise both exempt and non-exempt staff members
Provide both individualized and group training to internal team members, design effective incentive programs, and diffuse escalated customer service situations
Awarded Leadership WOW! Award (2015), Outstanding Regional Leadership Award (2015), WOW! Liaison Top 10 (2017), New Hire Regional Lead, and ECHO Lead
Walgreens Pharmacy, Brick, NJ February 1994-December 2002
Store Manager
Coordinated store logistics within a successful retail pharmacy which included monitoring store financial metrics, implementing streamlined processes, and managing customer service
Supervised a team of up to 30 individuals which required providing individualized coaching and feedback in addition to handling employee relations tasks
Instrumental in monitoring current financial metrics, identifying areas needing improvement, and consistently increasing operational revenue levels
Additional Professional Experience
Department Manager, Bradlees Department Store
Community Involvement
Member, Chamber of Commerce
Vice President, Deptford Rotary
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