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Yyyyyy x. yyyyyy

9 Kimball Ridge Ct. | Xxxxxx, XXXXXX xxxxxx xxx-xxx-xxxx |


Capable, hardworking and successful management professional with years of diverse leadership experience, paired with the Facility Management Professional (FMP) credential. Skilled in leading, training and mentoring cross-functional teams. Demonstrated legacy for coaching and guiding personnel at the mid-level manager and supervisor levels. Resourceful and adaptable; able to foster positive relations amongst management, colleagues and stakeholders. Swift learner, able to absorb new ideas and thrive in a fast-paced, high-pressure setting. Exude a high level of confidence in seeking a career that will offer longevity and advancement opportunities. In pursuance of a challenging, exciting new Facility Manager, Assistant Director of Facilities or Facility Operations Specialist role including the possibility of working in a federal government capacity


Core Skills


Field Management | Customer Service Delivery | Pricing & Inventory Control | Cleaning, Health & Safety Inspections

Supervisory Skills | Negotiations | Team Building | Relationship Building | Interpersonal Communication | Leadership

Staffing | Needs Assessment | Time Management | Collaborative Problem Solving | Microsoft Office | Windows OS


Professional Experience


BALTIMORE CITY PUBLIC SCHOOLS | Building Supervisor/Manger (2011-Present)

         Lead building maintenance operations across 16 public schools buildings; commence and review requisitions for repairs and maintenance

         Enter requisitions into ACT and assess repair order system requests

         Review maintenance operation orders, used to log and generate reports

         Prepare daily staff schedules including assignments for opening, closing, securing and maintaining buildings and grounds

         Organize the summer cleaning for buildings in collaboration with Principal, city custodial staff and contractors

         Work collectively with Principals, community groups and officials to address building concerns, emergencies and priority assignments; meet regularly to review monthly cleaning inspection reports/scores and deliver overall guidance

         Oversee special operations service requirements regarding pest management, graffiti removal, preventive maintenance, minor repairs and contractual maintenance

         Collaborate with Shop, Contract Maintenance and Health & Safety Managers to ensure work is assigned and completed

         Lead employees in achieving long-term objectives within assigned area of responsibility

         Report concerns regarding contractual cleanings; meet with Contract Supervisors and Principals to address concerns specific to cleaning and maintenance

         Drive staff-led implementation and evaluation of project strategies used to achieve departmental goals

         Monitor the training and development of staff; create new maintenance and operational processes based on current trends

         Head the design and execution of process improvement plans and quality assurance procedures

         Work in conjunction with and advise subordinates in how to carry out administrative improvement plans, rectify technical issues and address priorities

         Promote and perform all functions in compliance with equal employment and nondiscrimination policies; adhere to all federal and state laws, school board policies and professional best practices


FAMILY DOLLAR CORPORATION | General Manager/Field Training Manager (2005-2009)

         Managed a staff focused on completion of sales, customer service, cash management, merchandising and inventory control duties; directed financial, budgeting, operating, compliance, purchasing, HR and administrative functions as well

         Scheduled all facility maintenance and repair for floors, roofs and glass

         Fueled the timely completion of reports and audits each week and month; discussed safety, cash handling and inventory audits, among other vital processes

         Assembled and updated records that detailed all scheduled maintenance processes and repairs performed

         Served as a Team Leader for the district on projects, including new store openings, recruitment processes, etc.

         Facilitated interviews and supervised the hiring of all new staff at the location; also completed annual performance reviews for all currently-employed employees

         Played a pivotal role during year-end inventory and reconciliation processes

           Yyyyyy x. yyyyyy


General Manager/Field Training Manager (Continued)

         Coordinated all elements of the company s monthly marketing and promotional campaigns

         Performed weekly cycle counts to ensure proper inventory levels

         Organized daily and monthly work schedules

         Mentored and guided potential future company leaders; developed three Associates as they progressed through the ranks to serve as Assistant and General Managers

         Increased sales by 27% through the improvement of in-stock percentages; also slashed controllable expenses by 5% through the decrease of waste

         Upheld the lowest customer complaint levels in the district for three years


FOLLETT HIGHER EDUCATION GROUP | Manager III-Loyola College (2001-2004)

         Directed day-to-day functions of a three-textbook department; included serving the main campus and two offsite locations; scheduled, assigned and supervised personnel across each location

         Coordinated all distribution services including shipping, handling receiving and storing

         Aided in preparing the department budget and monitored all fund expenditures

         Drove the development and eventual implementation of a series of trainings for the university community, used to discuss operational concerns including customer service deficits, student complaints, etc.

         Completed periodic reports and inventory control audits; also processed approved requisitions and purchase orders

         Maintained the departmental database to ensure all content was updated in a timely manner

         Conducted meetings with departments heads to procure information regarding the needs of the University community

         Increased textbook sales by 25% by improving in-stock percentages

         Worked with Vendor Representatives to lessen inventory reorders replenishment times

         Maximized fiscal performance by tenaciously managing P&L statements that contributed to the department exceeding its plan for three out of four years tenure


Earlier Roles


General Manager, Blockbuster Video, 1999-2000

Insurance Counselor/Agent, Geico Direct, 1998-1999

Multi-Unit Manager/General Manager/Training Manager, PepsiCo, 1992-1998


Education & Credentials


Master of Business Administration, Strayer University

Bachelor of Science, Business Economics, Florida A&M University

Certification, Facility Management Professional (FMP)


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