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Yyyyyy x. yyyyyy
737 Rio Concho Trail| McKinney, TX 7507xxx-xxx-xxxx | Abc@xyz.com
Profile of Qualifications
Staff Training | Service Delivery | Relationship Building | Process Improvement | Cross-Functional Teamwork | Goal Achievement
Opportunity Identification | Administrative Support | Organizational Leadership | Business Development | Performance Evaluation | Needs Assessment
Referral Generation | Interpersonal Communication | Strategic Planning | Negotiation Tactics | MS Office | Windows OS | Documentation
Self-motivated, focused, and positive professional with eight years of progressive sales support experience
Possesses significant expertise as it relates to the seamless delivery of organizational support
Skilled at working tirelessly to determine levels of efficacy and assess procedures to ensure smooth operations
Demonstrated ability to excel in high-pressure work environments that demand adaptability and the ability to effectively multitask
Quick to complete thought-provoking tasks with exactness and attention to detail.
Comfortable in working with individuals, groups and essential stakeholders at all organizational levels
Seeking a challenging and exciting sales or service-focused role that will allow for continued leverage of strong work ethic and delivery of top-notch customer service to all clients; targeting roles that will provide professional development opportunities
Professional Synopsis
Kuni Honda | Guest Relations Training Manager 2013 2016
Assumed full, ongoing responsibility for reputation management in conjunction with all dealership personnel in order to deliver world-class service to all current and prospective clientele
Created a training program for all personnel; included individual instruction and training for groups of up to 30 staff members
Also trained Service Advisors in how to deliver the utmost in quality service, so as to uphold the Honda corporate standard for reputation and responsibility
Devised word tracks, developed new processes and crafted process improvements
Successfully generated repeat referrals to aid the dealership in attaining its monthly CSE standard; held staff accountable for upholding the standard and helping generate referrals
Skillfully managed the dealership s online presence and swiftly resolved client and guest concerns in a reasonable, logic manner; regularly updated online reviews
Resigned from position due to relocation to Texas in 2016
Guest Relations Manager 2009 2013
Transferred to dealership from Lexus to accept a managerial promotion; worked primarily to develop the dealer s Business Development Center (BDC)
Hired and trained a skilled and competent staff of eight, including administrative support personnel and Showroom Floor Coordinators
Managed all facets of regulatory compliance and risk assessment; worked to certify that all personnel were compliant with applicable rules and regulations
Tended to and solved pertinent customer concerns related to sales and service operations in order to increase likelihood of repeat business and referral generation
Served in an Ambassador role within the South Metro Denver Chamber
Upheld dealership reputation by responding to dealership-specific social media postings and BBB replies in a timely fashion Authored procedures, process improvements and word tracks for dealership use
Efficaciously scheduled and coordinated the logistics for all Kuni Honda special events
Kuni Lexus | Receptionist 2007 2009
Began working with the dealership in a temporary capacity and was soon onboarded in a full-time basis due to superior performance
Created a "concierge" position within the dealership
Also served in a Showroom Floor Coordinator capacity in addition to delivery of administrative support
Completed all part deposit processes in an effective and accurate manner
Education & Credentials
Engaged in various Honda trainings, including a hands-on experience at a body shop
Member, South Metro Denver Chamber (supporter of the Women in Leadership division)
Recipient, South Metro Denver Chamber Community Leader of the Year (2012)
Former Volunteer, Junior League of Denver (one year of service)
Yyyyyy x. yyyyyy
737 Rio Concho Trail| McKinney, TX 7507xxx-xxx-xxxx | Abc@xyz.com
March 16, 2018
Hiring Agent Name
Title
Company Name
Address
City/State/Zip Code
Dear [Hiring Agent Name],
I am currently seeking a challenging career opportunity in a (INSERT TITLE OF TARGET POSITION) capacity and am submitting my resume for your review. In advance, thank you for your time and consideration. As demonstrated in the accompanying resume, my professional qualifications include the following accomplishments:
I bring to any sales and service leadership role eight years of exemplary performance, paired with a track record of notable success in all jobs I ve held. I work hard to foster positive stakeholder relations and deliver world class customer care.
As a professional, I am highly comfortable in working to achieve organizational objectives with the aid of collaborative teams and individual contributors at all levels. I am highly adept in training professionals, both one-on-one and in groups of up to 30.I excel as both a team member and solitary achiever to surpass both organizational and client expectations.
My passion for connecting with others motivates me to achieve greatness. Outside of my career background, I have engaged in numerous employer-facilitated professional development trainings. I have also served as a member of the South Metro Denver Chamber, specifically as an ardent supporter of the Women in Leadership division. For my efforts, I was acknowledged as the Chamber s Community Leader of the Year for 2012.
As an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance. I am confident that I could be a valuable asset to your organization, and look forward to interviewing with you in the near future.
Sincerely,
Yyyyyy x. yyyyyy
Enc. Resume
Yyyyyy x. yyyyyy
737 Rio Concho Trail| McKinney, TX 7507xxx-xxx-xxxx | Abc@xyz.com
March 16, 2018
Contact Name
Company Name
Address
City/State/Zip Code
Dear _____________________:
I would like to thank you for providing me the opportunity to interview with you and discuss the exciting (TITLE OF POSITION APPLYING FOR) position currently available with your company. Having gained a deeper insight into the job requirements and your objectives, I am confident you will find me a valuable asset in achieving your goals.
As discussed, my background should translate to dynamic results as a member of your team. In particular, I believe you will find my expertise in (ADDRESS A FEW SKILLS/QUALIFICATIONS/ACHIEVEMENTS RELEVANT TO THE POSITION WHICH YOU DISCUSSED DURING THE INTERVEIW) vital to your immediate and long-term objectives.
Should you have any additional questions, or to further discuss this opportunity, please feel free to contact me at your earliest convenience. Again, thank you for the enlightening interview. I look forward to your response and am eager to contribute to your success.
Sincerely,
Yyyyyy x. yyyyyy
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