- 20 Tomoka Ave Apt 105 Ÿ Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx * abc@xyz.com

(Date)

(HR Department

Name of Company/Recruitment Firm

Street Address

City, State, ZIP code

Job Reference Number, if any)

Dear Hiring Manager,

        In response to a job vacancy posting for the position of ________________, I am pleased to tender my application to become part of your team. My resum is attached for your review and consideration.

What I offer is my baccalaureate degree in Supervision & Management with over 21 years providing high-performance technical support, administration, & customer service in IT operations of two colleges. I am currently with the Daytona Stage College as an IT Unified Help Desk Coordinator I for its Falcon-AID Student Help Desk, following a tenure as a Computing Commons Manager. Prior to this, I was with the Daytona Beach Community College as a Computing Commons Manager & Senior Computer Technician. For more details, please take a moment to go through my resum .

More than leveraging my technical and managerial competencies, I bring to the table my personal strengths that include a passion for achieving business objectives through people-centric and efficiency-driven leadership excellence. I also take pride in offering my business-aware social and interpersonal communication skills that help build sustainable professional relationships with the people I work with, fostering a harmonious collaborative work environment so vital in achieving shared commitments across multi-functional IT projects and IT-User engagements.

I am confident that my education, experience, and personal strengths qualify me as a suitable candidate for the vacancy, one who can help achieve your objectives as part of your IT operations team. Should you need further clarification, or would prefer to schedule an interview, please do not hesitate to reach me through my phone or email address indicated in the heading. Thank you for considering me, and I look forward to hearing from you soon.

Sincerely,

YYYYYY X. YYYYYY

Attachment: Resum

- 20 Tomoka Ave Apt 105 Ÿ Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx * abc@xyz.com

IT Specialist ▪ Technical Support Manager ▪ Systems Administrator

Qualifications Profile

    Self-motivated and results-driven IT solutions provider & management professional with more than 21 years providing high-performance technical support, administration, & customer service in college IT operations.

    Proven dedication to process efficiencies in providing technical support that maximize the benefits of deployed computing resources for computer labs, online presence, multimedia classroom teaching, & student helpdesks.

    Well-organized with multitasking and prioritization skills that maximize technical support resources and supplies inventories in meeting the growing sophistication of users in desktop and mobile computing.

    Detail-oriented, analytical and methodical with critical thinking to resolve complex technical work issues.

    Excellent people management and interpersonal communication skills that foster technical performance excellence and teamwork synergies across multi-functional engagements in IT project management.

Professional Experience

Daytona State College Daytona Beach, XXXXXX 2009 Present

    Provide IT Support to students, faculty and staff, resolving technical issues in software/hardware desktop computing and mobile devices (tables, iPhones, iPads, etc.), launching and managing a Falcon-AID Student Help Desk Kiosk for student/faculty/staff technical assistance, and creating/managing updates for Falcon-AID Kiosk Marketing Publications in English and Spanish.

    Recruit, train and manage a team of student-tech assistants for the helpdesk, and update the operations manual and Area Catalog of Services.

    Collaborate with Helpdesk manager in IT related projects, Adult Education department to provide technical support to ESOL instructors, & the HR department in conducting new user training sessions.

    Create and maintain the College & Help Desk webpage (http://daytonastate.edu/falconaid/index.html).

    Process IT Academic Computing and Admin Computing Student-Employee packets, payroll timesheets and termination forms for branch campuses.

    Assist the IT department with project completion as needed, developing course material for IT New User Training sessions, maintaining computer resource inventory, and generating semestral IT budget reports for all Academic Computing and Admin Computing areas.

    Facilitate IT New User/Kaleidoscope Training to over 500 hundred Daytona State College employees, administering and authorizing access to office systems (Kaleidoscope/CARS/People Soft).

    Manage user IT Service Requests and Incident Request for technical remediation using a web-based SysAid IT ticketing system for the entire college.

    Oversaw computer lab operations, providing technical support to the commons area with 32 PCs, 7 Mac workstations and 2 high-tech classrooms, assisting students, faculty, staff, and patrons in resolving issues with computing resources, while educating faculty and staff in the use of classroom multimedia systems.

    Provided HR support in recruiting, training and supervising a team of work-study tech assistants, processing IT Academic Computing work study packets, payroll timesheets & termination forms, while administering department budgets, and managing inventory of equipment and supplies.

Daytona Beach Community College Ÿ Daytona Beach, XXXXXX 1996 2009

    Responsible for providing technical support in a computer lab operating with 172 PCs, 7 Mac workstations, and 6 high-tech classrooms, assisting students, faculty, staff, and patrons in resolving issues involving desktop computers, software/hardware, printers, & peripherals.

    Assisted HR in recruiting, training, and supervising a crew of work-study tech assistants, processing payroll, department budget, maintaining inventory for computing resources, scheduling maintenance for 6 high-tech classrooms, and developing the Computing Commons webpage.

    Developed/ maintained the college s Computing Commons webpage (http://www.daytonastate.edu/commons/).

    Presented class orientations to faculty and staff in using multimedia systems for classroom use.

    Managed routine preventive and corrective maintenance work schedules for 6 high-tech classrooms.

Registration Clerk 1998 2000

Computer Lab Technician/Learning Resources Center 1996 1998

- 20 Tomoka Ave Apt 105 Ÿ Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx * abc@xyz.com

Education & Credentials

DAYTONA STATE COLLEGE Daytona Beach, XXXXXX

Ÿ B.A.S. in Supervision and Management (2016)

Ÿ A.A.S. in Hospitality Management and Travel/Tourism (2005)

Ÿ A.A. in Business (2014)

Technical Skills

    OS: MS Windows 7/8 &10

    Productivity Tools: MS Office 10, 13, 16 & Office 365 Applications

    DBMS: CARS / Kaleidoscope, & MyDaytonaState Portal

    ERP: PeopleSoft

    Helpdesk Tools: SysAid Service Desk System

    PC Hardware/Software installation, configuration, and maintenance

Professional Training & Certifications

    ITIL Foundation Certificate in IT Service Management (2014)

    (LDI) Leadership Development Institute Level 1 & 2 (2010, 2012)

    Windows 7 Training (2010)

    A+ Computer Hardware (2005)

    A+ Computer Operating System (2005)

    Hospitality Supervision (1996)

    Conversational Spanish Instructor (1996)