This Resume Has Not Been Formatted
Dedicated and accomplished Operations Leader with over 20 years of experience and a solid track record of achieving exceptional levels of efficiency and productivity along with a demonstrated background in handling complex administrative operations. Possess high-level communication and analytical skills with a commitment to superior customer service. Offer solid leadership abilities with experience in managing teams and implementing unique processes
Operations Management Hospitality & Airline Industry Staff Management & Training Attention to Detail
FAA Regulations Performance Trend Analysis Vendor Management Contract Negotiation
Microsoft Office, Groupwise, IMS/TSO, SmartBuy, Airserve, and Sabre Fluent, English/Spanish
Demonstrated background in leading customer service operations within a high-stress environment with a background in managing vendor logistics, monitoring performance metrics, and handling service failures
Expert level knowledge of both FAA regulations and internal best practices with experience in reviewing employee issues and handling performance management tasks
Direct day to day customer service logistics within a fast-paced environment with a focus on increasing productivity and operational efficiency levels
Supervise customer service team members which requires providing individualized coaching and guidance along with handling employee relations issues
Identify and resolve escalated customer service issues, ensure internal company policies were consistently followed, and oversaw new hire onboarding within the department
Selected to participate in the American Airlines Emerging Leader Program which began in June of 2016 and includes exposure to new skills and additional departments
Coordinated customer service functions within Terminal 3 on behalf of American and American Eagle which required monitoring equipment operations and overseeing repairs when needed
Utilized superior communication and interpersonal abilities to maintain positive relationships with customers along with ensuring that customer service issues are solved in a timely manner
Supported customer service and operations tasks which required working closely with internal teams consisting of Crew Chiefs, Fleet Service Clerks, Agents, and Managers
Reviewed operational issues and coached employees on standard operating procedures, gained experience in all areas of cargo, and followed up with customer after service failures
Led operations within the department which included maintaining responsibility for all lavatory serving along with overseeing cabin service purchasing budgets
Recognized as the Acting Manager during the absence of the current manager, identified and investigated tour irregularities, and coached/counseled employees
Trained on ACP for TWU employees, reviewed policies to accurately document records, and implemented employee corrective action
Coordinator of Tower Ramp Operations, American Eagle (1996-1998)
General Manager Central Wisconsin Airport, American Eagle (1995-1996)
Passenger Service Supervisor, American Eagle (1994-1995)
Hiring Agent Name
I am currently seeking a challenging new career opportunity as (JOB TITLE) with American Airlines and am submitting my resume for your review. In advance, thank you for your time and consideration.
As demonstrated in the accompanying resume, my professional qualifications include a strong background in customer service and operations roles within the airline/hospitality industry with experience in overseeing vendor logistics, reviewing and diffusing customer service issues, supervising cross-functional teams, and implementing innovative operational strategies. In addition, I have a strong background in building relationships with both internal and external clients and consistently increasing operational productivity levels.
As an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance. I am confident that I could be a valuable asset to your organization, and look forward to interviewing with you in the near future.
Yyyyyy x. yyyyyy
Remember: Hire Us To Write YOUR New Resume
And We GUARANTEE That If You’re Not Working In 60 Days Or Less,
We’ll Revise Your Resume, Refund Your Money,
AND Give You $50 EXTRA!