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Yyyyyy x. yyyyyy

6910 Windchase Drive | Hornalake, XXXXXX xxxxxx xxx-xxx-xxxx |


Profile of Qualifications


Retail Operations | Critical Thinking | Problem Solving | Interpersonal Communication | Leadership | Teamwork | Strategic Planning

Sales | Hospitality | Money Handling Processes | Customer Service | Relationship Building | Training & Development | Organization

Time Management | Analytical Thinking | Attention to Detail | Project Management | Microsoft Office | Windows OS


  Driven and successful professional with over 10 years of dynamic work experience

  Proven ability to deliver the utmost in customer care and interact with both clients and colleagues at all levels

  Skilled in working to achieve organizational goals as both a team member or independent contributor

  Seeking gainful employment that will allow for refinement of leadership skills; targeting managerial roles and am wiling to relocate for the right position


Career History


Best Western Plus Goodman Inn & Suites, Hornlake, XXXXXX

Director of Sales/General Manager 2014 2016

Assistant General Manager 2012 2014

Front Desk Manager 2010 2012

Guest Service Agent and Night Auditor 2009 2010

  Directed various clerical operations and duties, including audits and operator cash-outs, as well as billing and third-party vendor payments

  Managed Accounts Payable and Receivable to ensure financial accuracy and integrity

  Led all-inclusive staff training efforts that focused on company policies, sales tactics, brand integrity and customer service best practices

  Also tended to all Human Resources functions including payroll, benefits questions and the like

  Worked diligently to develop seamless workflows for all departments including housekeeping and maintenance

  Played a key role in assembling the district Co-Op Meeting for Hotel Owners in August of 2015; included liaising with vendors, guest speakers and catering providers to execute a noteworthy event that celebrated the hotel s market area


Hampton Inn Hotel, Greenwood and Jackson, XXXXXX

Guest Services Agent and night Auditor 2009

Guest Services Agent 2008

Economy Lodge Hotel, Greenwood, XXXXXX

Front Desk Night Auditor 2000 2009

  Fulfilled numerous administrative functions, e.g. audits, refunds and money drops

  Assigned duties to housekeeping personnel in alignment with guest needs and requests

  Gained expertise in the areas of sales, hospitality and customer satisfaction

  Led training focused on the aforementioned areas due to position as a subject matter expert; included instruction on all Human Resources processes


Additional Experience

  Revenue Support Manager, All Suites Hotel, Jackson, TN, 2014

  Sales Associate/Stocker, Bath and Body Works, Greenwood, XXXXXX, 2007

  Waitress/Hostess, Veronica s Bakery, Greenwood, XXXXXX, 2006

  Also worked as a Sales Associate at The Gap/Baby Gap, a Front Desk Associate at the Aluvian Hotel, and as a Cashier at The Market Place


Education & Credentials

Examination, PHR (Scheduled May 2016)

Certification, CHA, CHRM and AHLA, 2015

Bachelor of Arts, Literature, Antioch University (ongoing)

Associate of Arts, General Education, Northwest Xxxxxx Community College, 2009-2011

Completed Courses, Xxxxxx Delta Community College 2004-2007

Completed Courses, Belhaven College- 2007-2009

Training Completion, General Manager School, Best Western

Also serve as a Volunteer with teens in local schools to assist with life coaching to help students achieve their goals






Yyyyyy x. yyyyyy

6910 Windchase Drive | Hornalake, XXXXXX xxxxxx xxx-xxx-xxxx |



March 16, 2018



Hiring Agent Name


Company Name


City/State/Zip Code



Dear [Hiring Agent Name],


I am currently seeking a challenging career opportunity in a (INSERT TITLE OF TARGET POSITION) capacity and am submitting my resume for your review. In advance, thank you for your time and consideration. As demonstrated in the accompanying resume, my professional qualifications include the following accomplishments:


  I bring to the table years of diverse experience in various customer service and administrative capacities.


  Over the course of my career, I have proven in all roles held to be an efficient, hardworking and dependable staff member, a fast learner who adheres to policies and processes and demonstrates a strong sense of company loyalty.


  As a professional, I pride myself on my company loyalty and honesty-based work ethic. I thrive in challenging, deadline-driven environments that require maturity, adaptability and strong attention to detail.


  When working to achieve or surpass workplace expectations, I find that I work well both as an independent employee and a team player. I am a strong verbal and written communicator with an ability to play a key role in team building and training efforts.


  My 10-plus year career history illustrates a strong commitment to providing customers with the utmost in quality and care. Over the course of my career, I have gained roles of increasingly responsibility. I am now seeking to contribute my management skills to the success of a hardworking and reputable organization.



As an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance. I am confident that I could be a valuable asset to your organization, and look forward to interviewing with you in the near future.



Yyyyyy x. yyyyyy

Enc. Resume


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