• Results-oriented Professional possessing an MBA degree and over 15 years of experience throughout various industries.
• Dynamic leadership and organizational abilities, key to building high performance teams and streamlining existing operations.
• Strong interpersonal skills, critical to forming positive relationships with clients and team members.
• Demonstrated ability to implement highly effective training and development initiatives.

Cerner, Kansas City, MO                           2015-Present

Consultant

• Received merit based promotion within first month of employment due to strong training, leadership and communication abilities.
• Leverage excellent industry knowledge to lead EMR implementation of Cerner Software; focusing primarily on CPOE, Power Plans, Power Notes and the Depart Process.
• Conduct thorough end user training for physicians and nurses; successfully launched pre-load training clinics.
• Strategically track issues and relay pertinent information to appropriate parties.

Social Security Administration, Kansas City, MO                  2014-2015

Benefit Authorizer

• Conducted thorough research to determine individual eligibility for disability benefits.
• Ensured accuracy throughout all payment processing; utilized Oracle based accounting system to complete daily operations.
• Maintained open channels of communication with claimants regarding claims status.
• Ensured compliance to SSA and Medicare guidelines.
• Responsibilities included processing new claims, student claims, CDB disabled children, death and adding auxiliaries.

Professional Correctional Service, Savannah, GA 2008-2014

Community Officer Manager               

• Exemplified strong leadership and organizational abilities throughout daily operations, with associated responsibilities including case management, tracking client status and overseeing financial processes.
• Utilized various learning tools and resources to coordinate programs and classes.
• Served as Health and Safety Coordinator; ensured adherence to CARF standards.
• Cultivated positive relationships with team members and clients.

Bank of America, Savannah, GA 2002-2008

Teller Manager       

• Provided excellent customer service while ensuring accuracy throughout all daily banking operations.
• Demonstrated strong leadership abilities; implementing highly effective training and development programs for Tellers.
• Thoroughly track employee performance; developed needs based action plans as necessary.
• Continually surpassed branch sales and service goals.
• Maintained company and federal regulation compliance.

Key Achievements:

• Streamlined existing processes, resulting in a 20% improvement in support service level.
• Implemented effective strategies to increase loan business by 25%.

Sprint PCS, Bluffton, SC    1998-2002

Lead Sales Associate       

• Utilized strong sales and interpersonal communication skills to successfully promote company products and services, resulting in increased revenue.
• Provided top notch customer service, critical to ensuring satisfaction and retention.
• Continually achieved and surpassed existing sales and customer satisfaction goals.

Key Achievements:

• Received promotion within first 5 months of employment.
• Recognized as top Sales Associate in 1998, 1999 and 2001.

Master of Business Administration (MBA), South University; 2013

Bachelor Degree in Legal Studies/Paralegal, South University; 2007