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Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx


Profile of Qualifications


  • Results-oriented Professional possessing an MBA degree and over 15 years of experience throughout various industries.
  • Dynamic leadership and organizational abilities, key to building high performance teams and streamlining existing operations.
  • Strong interpersonal skills, critical to forming positive relationships with clients and team members.
  • Demonstrated ability to implement highly effective training and development initiatives.


Key Areas of Expertise


   Office Management

   Case Management

   Client Relationship Management

   Training & Development

   Human Resource Management

   CRM Software

   Interpersonal Communication

   Financial Management

   MS Office Suite


Professional Synopsis


Cerner, Kansas City, MO                           2015-Present


  • Received merit based promotion within first month of employment due to strong training, leadership and communication abilities.
  • Leverage excellent industry knowledge to lead EMR implementation of Cerner Software; focusing primarily on CPOE, Power Plans, Power Notes and the Depart Process.
  • Conduct thorough end user training for physicians and nurses; successfully launched pre-load training clinics.
  • Strategically track issues and relay pertinent information to appropriate parties.


Social Security Administration, Kansas City, MO                  2014-2015

Benefit Authorizer

  • Conducted thorough research to determine individual eligibility for disability benefits.
  • Ensured accuracy throughout all payment processing; utilized Oracle based accounting system to complete daily operations.
  • Maintained open channels of communication with claimants regarding claims status.
  • Ensured compliance to SSA and Medicare guidelines.
  • Responsibilities included processing new claims, student claims, CDB disabled children, death and adding auxiliaries.


Professional Correctional Service, Savannah, GA 2008-2014

Community Officer Manager               

  • Exemplified strong leadership and organizational abilities throughout daily operations, with associated responsibilities including case management, tracking client status and overseeing financial processes.
  • Utilized various learning tools and resources to coordinate programs and classes.
  • Served as Health and Safety Coordinator; ensured adherence to CARF standards.
  • Cultivated positive relationships with team members and clients.


Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx


Bank of America, Savannah, GA 2002-2008

Teller Manager       

  • Provided excellent customer service while ensuring accuracy throughout all daily banking operations.
  • Demonstrated strong leadership abilities; implementing highly effective training and development programs for Tellers.
  • Thoroughly track employee performance; developed needs based action plans as necessary.
  • Continually surpassed branch sales and service goals.
  • Maintained company and federal regulation compliance.

Key Achievements:

  • Streamlined existing processes, resulting in a 20% improvement in support service level.
  • Implemented effective strategies to increase loan business by 25%.


Sprint PCS, Bluffton, SC    1998-2002

Lead Sales Associate       

  • Utilized strong sales and interpersonal communication skills to successfully promote company products and services, resulting in increased revenue.
  • Provided top notch customer service, critical to ensuring satisfaction and retention.
  • Continually achieved and surpassed existing sales and customer satisfaction goals.

Key Achievements:

  • Received promotion within first 5 months of employment.
  • Recognized as top Sales Associate in 1998, 1999 and 2001.



Master of Business Administration (MBA), South University; 2013

Bachelor Degree in Legal Studies/Paralegal, South University; 2007


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