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- 2003 South Dixieland Rd. Apt .B Ÿ Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx *








Dexxxxxx Hiring Manager,




        I am writing this to tender my application in response to a job vacancy posting for the position of ________________. Attached is my resum for your review and consideration.


What I offer is my more than more 12 yexxxxxxs providing high-performance sales, customer service, financing service, and business development in the automotive dealership business. I am currently with Luther Automotive, Steve Landers Toyota NWA in a dual role as Finance Director and Sales Manager based in Xxxxxx, XXXXXX. Prior to this, I was with Baierl Automotive, Baierl Toyota in Wexford, PA as a Finance Director, following my tenure at Condo LLC, North Hills Toyota in Pittsburg in the same capacity. For more details, please take a moment to go through my resum .


In all my professional engagement in automotive sales and financing solutions management, I also bring to the table my personal strengths that include a passion for achieving business objectives through sustained customer-focused and results-driven leadership excellence. Along the way, I have also proven my people management and interpersonal communication skills that help build relationships with clients, banking and lending firms, as well as industry professionals so vital in growing sales revenue from a solid customer base, and a smooth work experience with colleagues and subordinates in meeting shxxxxxxed commitments.


I have all the confidence that my extensive experience and personal strengths offer the right mix of qualifications with which I can help you achieve your objectives as pxxxxxxt of your team. Should you need further clxxxxxxification, or would prefer to schedule an interview, please do not hesitate to reach me through my phone or email address indicated in the heading. Thank you so much for considering me, and I look forwxxxxxxd to hexxxxxxing from you soon.








Attachment: Resum





Yyyyyy x. yyyyyy

- 2003 South Dixieland Rd. Apt .B Ÿ Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx *


Finance Director General Manager (Automotive Dealer)

Qualifications Profile


    Self-assured, dynamic and results-driven management professional with more than 12 yexxxxxxs providing high-performance sales, customer service, and business development in the automotive dealership business.

-    Strong passion for developing and executing aggressive and innovative mxxxxxxketing plans that drove sales to meet monthly quotas while delivering efficient and cost effective customer service.

-    Brought Customer Satisfaction Index to 96% that grew sales, gxxxxxxnering #1 performance as a Sales Consultant.

-    Delivered an average of 120 unit sales per month through packaged financing options that effectively closed deals with prospective clients.

    Detail-oriented without losing sight of the big pictures, leveraging analytical and innovative thinking to hxxxxxxness mxxxxxxket dynamics in growing sales and resolving work issues even under stress.

    Decisive leadership, strong people management, and exceptional interpersonal communication skills that inspire customer confidence while forging teamwork from ethnically and demographically diverse teams.


Key Expertise

Sales Operations Management

    Mxxxxxxketing & Sales (Trad. & Online)

    Business Development

    Auto Dealership Management

    Aftermxxxxxxket Auto Sales

    Retail Sales Administration

    Sales Negotiations & Closing

    Sales Performance Appraisal

    Customer Service Management

    Relationship Management (Clients, Automotive Manufacturers, Banks & Lenders, & Pxxxxxxts Suppliers)

Financial Management

    Fiscal & Budget Management

    Financing Solutions Packaging & Administration

    Profitability Management

    Risk Management


    Staff Supervision & Training

    Office & Staff Administration


Professional Experience


Luther Automotive, Steve Landers Toyota NWA Ÿ Xxxxxx, XXXXXX

Finance Director/Sales Manager 2016 Present

    Serve in a dual role, providing strategic direction in managing the Toyota dealership business.

    Increase overall depxxxxxxtment PVR from $700 per copy to $1,550 per copy in just 4 months while increasing the dealership support with Toyota Financial Services from 45% to 75% in NVS.

    Motivate and develop the sales team on performing effective sales methods and customer service that build a strong customer based, through product knowledge, financial solutions, and the benefits of leasing option.

    Train personnel in the finance depxxxxxxtment on solutions packaging, product presentation, and overcoming objections


Baierl Automotive, Baierl Toyota Ÿ Wexford, PA

Finance Director 2016

    Headed the company s finance depxxxxxxtment, increasing Profit per Vehicle Retailed (PVR) from $800 per copy to $1,100 per copy that effectively maintained district leadership in PVR.

    Re-established the company s professional relationship with Toyota Financial Services.


Condo LLC, North Hills ToyotaŸ Pittsburgh, PA

Finance Director 2014 - 2016

    Returned to North Hills Toyota to head its Finance Depxxxxxxtment in supporting sales, delivering 120 deals per month with a VSA penetration of 45%, GAP penetration of 40% and an average PVR of $1,400 per retail unit, and getting recognized as the top performing finance manager in the District.

    Developed and executed training programs for the finance and sales team on financing solutions.

    Built and sustained professional relationships with the Toyota Financial Services, and other lending institutions.


#1 Cochran, Cochran Infiniti Ÿ Pittsburgh, PA

General Sales Manager 2013

    Provided strategic and tactical directions in managing an auto dealership business, driving the sales team to meet and exceed sales txxxxxxgets every month through increased customer satisfaction index and highly innovative digital mxxxxxxketing programs.

    Hired and developed a high-caliber sales team on providing outstanding customer services, successful sales methods, and intimate product knowledge that educate prospective customers.

    Supported the sales team in closing sales transactions, aftersales customer service, wxxxxxxranty claims management, and in building solid relationships with customers and auto pxxxxxxts suppliers.





Yyyyyy x. yyyyyy

- 2003 South Dixieland Rd. Apt .B Ÿ Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx *


Professional Experience (continued)


Condo LLC, North Hills Toyota Ÿ Pittsburgh, PA

Finance Director 2012 - 2013

Ÿ Managed financing and insurance service operations supporting sales for the city s lxxxxxxgest volume import auto dealer and receiving recognition as the top performing finance manager in the district.

Ÿ Increased overall depxxxxxxtment PVR from $600 per copy to $1,200 per copy, delivering an average of 120 deals per month with a VSA penetration of 45%, GAP penetration of 40% and an average PVR of $1,400 per retail unit.

Ÿ Trained the sales team on financing and insurance products that enabled deal closing.

Ÿ Built and maintained professional relationships with Toyota Financial Services, banks and national lenders.


Landers Auto Group, Landers Toyota Ÿ Little Rock, XXXXXX

Sales Consultant 2012

    Provided customer service, welcoming customers, determining their specific needs and financial capabilities, demonstrating product features of vehicles nxxxxxxrowed down to their choice, and promoted financing and insurance packages in closing sales deals

    Developed and executed grass roots mxxxxxxketing campaigns using several social media networking sites.

    Grew Customer Satisfaction Index to 96.6% exxxxxxning #1 position as a volume Sales Consultant with a 90-day rolling average of 30.33 units.


Landers Auto Group, Landers Toyota & Steve Landers Chrysler-Dodge-Jeep Ÿ Little Rock, XXXXXX

Sales Manager 2009 2012

    Re-hired as desk manager, developing and executing monthly mxxxxxxketing plans and programs that enabled the sales team to close sales, win new customers, and meet monthly sales txxxxxxgets.

    Served as the primxxxxxxy closer for Landers Toyota and Steve Landers C-D-J.


#1 Cochran, Pittsburgh, PA, #1 Cochran Nissan/Hyundai Ÿ Pittsburgh, PA

Sales Manager 2008 2009

    Managed auto dealership sales operation, closing deals, and meeting or exceeding sales txxxxxxgets in moving Nissan and Hyundai cxxxxxxs while ensuring sustainable profitability that increased gross average sales per unit.

    Developed and executed continual training and development of sales staff to ensure peak productivity in generating sales and providing customer service excellence.


Landers Toyota Ÿ Little Rock, XXXXXX

Sales Manager Pine Bluff, XXXXXX XXXXXX 2007 2008

    Managed business development and customer relations for the automotive joint venture, developing and executing mxxxxxxketing plans that increased gross profit and CSI by 30% annual.

Finance Manager 2006 2007

    Oversaw F&I operations for a high volume dealership, developing and promoting financing options to customers, and collaborating with the Sales Manager in crafting and packaging vxxxxxxious financing plans that helped close sales.

    Built and maintained professional productive relationships with several banking and lending institutions in the xxxxxxea.

    Achieved 70% wxxxxxxranty penetration and produced $1,200 gross profit per unit sale.

Director of Training/BDC Manager 2005 2006


Sales Representative 2004 2005





B.A. in Sociology & Spanish



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