Yyyyyy x. yyyyyy

Worldwide Traveler | Cruise Ship Operations | Travel Agency Experience | Communications | Writing Skills

Professional Entertainer | Customer Service | Travel Consultation | Sales | Tour Guide & Tour Group Management

Cross-Selling | Booking & Ticketing | Tour Testing & Reviewing |Excursion Safety Assessment | Teamwork

Flexible & Adaptable | Orxxxxxxnization | Time Management | Commitment to Equality | Personnel Management

Data Entry | Administration & Reception | PC & Mac Software | World Span | Artrack | MS Office

Driven, energetic and highly knowledgeable Travel and Tourism Specialist with a passion for customer service, paired with years of cruise ship experience including in performance-based roles. Possess domestic and international travel experience as it relates to sales, booking, ticketing, ship operations, excursions management and travel agency functions. Served for many years in the cruising industry across various lines over the course of 13 years, primarily as a member of their respective Entertainment Departments. Adept in adhering to the Standard Operating Procedures while onboard any cruise line including luxury carriers. Able to clearly communicate information to diverse audiences and have led group tours of up to 100 guests. Analytical thinker with a demonstrated ability to identify, examine and drive the improvement of intricate workflows. Thrive in fast-paced settings that call for prioritizing numerous projects at once. Extensive software proficiency as it pertains a wide variety of applications. Work tirelessly to ensure customer satisfaction. Seeking a Cruise Director role that will call on continued leverage of existing skills, as well as offer opportunities for ongoing career growth.

TRAVEL AGENCY INTERN

  Worked intensively with client to offer suggestions based on their respective needs to effectively close sales

  Called on travel industry software such as World Span by Travel Port to carry out operations

  Devised all-inclusive itineraries for clients including hotel reservations, flights, excursion information and vehicle rentals; as needed, researched budget-friendly options to ensure customer satisfaction

BRAND AMBASSADOR/PROMOTIONS SPECIALIST

  Bolstered levels of brand awareness amongst clients via the use of effective promotional campaigns

  Worked within target audiences to communicate key messages and secure related feedback

  Coordinated projects, orxxxxxxnized staff workflows, offered overviews of each assignment and provided overall supervision and direction, including delivery of reports and feedback

CRUISE SHIP ART LECTURER, XXXXXXLLERY MANAGER & ART AUCTIONEER (2009 2011)

  Scheduled and auctioned artwork to passengers aboard Cunard Cruise ships

  Acted as an Art Auctioneer to schedule, prepare, setup and lead shipboard auctions and framing seminars

  Worked as an Art Lecturer to research, develop and conduct highly informative Art History at Sea lectures

  Directed xxxxxxllery functions; scheduled events, as well as trained and supervised Art Stewards and Assistants

  Developed thorough sales reports, budgets, calendars, payroll and inventory databases

  Served as an effective Xxxxxxllery Manager to schedule important Xxxxxxllery and department events

  Delivered clerical and communication support for operations staff; included running reports, developing budgets, managing calendars and tracking payroll from the Artrack database

  Updated all database entries related to artwork, artist biographies and inventory control methods

Yyyyyy x. yyyyyy

Continued

ASSISTANT ART AUCTIONEER (2005 2009)

  Performed during various shows on several ships in a Guest Vocalist capacity during evening performances

  Worked as the Art Director s Assistant; recorded opening bids for auctioned art for both reference and correspondence purposes

  Acted as an effective intermediary between the guests and the Art Director

CRUISE SHIP ART LECTURER, XXXXXXLLERY MANAGER & ART AUCTIONEER

  Crafted show content and performed as a Featured Singer for diverse cruise ship audiences, which called on extensive theatrical background

  Appeared on TV as a Featured Vocalist for the Lighting of the Tree and Salute to America pieces

AMERICA S MART TORRE & TAGUS REPRESENTATIVE

  Represented the company at the world s largest tradeshow, based in Atlanta

  Welcomed customers warmly and led them through live demonstrations of home d cor, furniture, accessories and lighting offerings

  Tenaciously generated leads, followed-up on each and closed sales in order to commence order placement

CATERING PLANNER & COORDINATOR

  Consulted with clients to advise them of menu and catering selections available to best fit their dietary needs, culinary preferences and budgetary limitations

  Orxxxxxxnized events including menu planning, development of themed d cor, staffing and management of catering facilities to ensure safety and cleanliness at all times

  Supervised banquet area set-up and supervised assigned staff in order to guarantee customer satisfaction

  Hosted a vast array of events; was the central contact person for clients, guests and personnel

Also worked as a Cruise Ship Excursion Representative, Royal Caribbean and Princess Cruise Lines and as

a Ticket Agent-Guest Relations, Townsend Center for the Performing Arts

Certification, Travel and Tourism Specialist, Penn Foster College

Bachelor of Arts, Mass Communications-Theatre Arts, University of West Xxxxxx

Outstanding Service Award (5) | Vacation Hero (3) | Top Comment Card Holder

Swing! The Musical, Norwegian Cruise Line Productions | Blazing Boots, Norwegian Cruise Line Productions

Vexxxxxxs: The Show, Norwegian Cruise Line Productions | The Look of Love, Norwegian Cruise Line Productions

Destination Anywhere, Princess Cruises Productions

Additional list of performances available upon request

Yyyyyy x. yyyyyy

704 Bridge Way | Xxxxxx, XXXXXX xxxxxx xxx-xxx-xxxx | abc@xyz.com

March 16, 2018

Hiring Agent Name

Title

Company Name

Address

City/State/Zip Code

Dear [Hiring Agent Name],

I am currently seeking a challenging career opportunity in a (INSERT TITLE OF TARGET POSITION) capacity and am submitting my resume for your review. In advance, thank you for your time and consideration. As demonstrated in the accompanying resume, my professional qualifications include the following accomplishments:

  I bring to any tourism and hospitality role years of proven success in various managerial and performance capacities at the national and global levels.

  My experiences thus far have boosted my passion for achieving the utmost in service delivery and guest satisfaction, as well as my desire to connect positively with customers and stakeholders at all levels.

  As a professional, I am able to thrive under pressure in fast-paced, dynamic work environments. I excel as both an independent contributor and contributory team member to actively lend to seamless operations.

  Over the course of my career, I have worked with various cruise lines aboard a plethora of cruise ship types. I am highly familiar with cruise ship operations and believe my experiences as both a service provider and performer have prepared me well for a Cruise Director opportunity.

  Independent of my practical background, I ve also completed a Certification program to be a Travel and Tourism Specialist, facilitated by Penn Foster College. I also have a B.A. in Mass Communications with a Theatre Arts focus from the University of West Xxxxxx.

As an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance. I am confident that I could be a valuable asset to your orxxxxxxnization, and look forward to interviewing with you in the near future.

Sincerely,

Yyyyyy x. yyyyyy

Enc. Resume