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Yyyyyy x. yyyyyy
704 Bridge Way | Xxxxxx, XXXXXX xxxxxx xxx-xxx-xxxx | abc@xyz.com
Profile of Qualifications
Worldwide Traveler | Cruise Ship Operations | Travel Agency Experience | Communications | Writing Skills
Professional Entertainer | Customer Service | Travel Consultation | Sales | Tour Guide & Tour Group Management
Cross-Selling | Booking & Ticketing | Tour Testing & Reviewing |Excursion Safety Assessment | Teamwork
Flexible & Adaptable | Orxxxxxxnization | Time Management | Commitment to Equality | Personnel Management
Data Entry | Administration & Reception | PC & Mac Software | World Span | Artrack | MS Office
Driven, energetic and highly knowledgeable Travel and Tourism Specialist with a passion for customer service, paired with years of cruise ship experience including in performance-based roles. Possess domestic and international travel experience as it relates to sales, booking, ticketing, ship operations, excursions management and travel agency functions. Served for many years in the cruising industry across various lines over the course of 13 years, primarily as a member of their respective Entertainment Departments. Adept in adhering to the Standard Operating Procedures while onboard any cruise line including luxury carriers. Able to clearly communicate information to diverse audiences and have led group tours of up to 100 guests. Analytical thinker with a demonstrated ability to identify, examine and drive the improvement of intricate workflows. Thrive in fast-paced settings that call for prioritizing numerous projects at once. Extensive software proficiency as it pertains a wide variety of applications. Work tirelessly to ensure customer satisfaction. Seeking a Cruise Director role that will call on continued leverage of existing skills, as well as offer opportunities for ongoing career growth.
Tourism & Cruise Line Experience
Fantasia Travel 2011
TRAVEL AGENCY INTERN
Worked intensively with client to offer suggestions based on their respective needs to effectively close sales
Called on travel industry software such as World Span by Travel Port to carry out operations
Devised all-inclusive itineraries for clients including hotel reservations, flights, excursion information and vehicle rentals; as needed, researched budget-friendly options to ensure customer satisfaction
Urban Enterprises 2009 2011
BRAND AMBASSADOR/PROMOTIONS SPECIALIST
Bolstered levels of brand awareness amongst clients via the use of effective promotional campaigns
Worked within target audiences to communicate key messages and secure related feedback
Coordinated projects, orxxxxxxnized staff workflows, offered overviews of each assignment and provided overall supervision and direction, including delivery of reports and feedback
Global Fine Arts 2005 2011
CRUISE SHIP ART LECTURER, XXXXXXLLERY MANAGER & ART AUCTIONEER (2009 2011)
Scheduled and auctioned artwork to passengers aboard Cunard Cruise ships
Acted as an Art Auctioneer to schedule, prepare, setup and lead shipboard auctions and framing seminars
Worked as an Art Lecturer to research, develop and conduct highly informative Art History at Sea lectures
Directed xxxxxxllery functions; scheduled events, as well as trained and supervised Art Stewards and Assistants
Developed thorough sales reports, budgets, calendars, payroll and inventory databases
Served as an effective Xxxxxxllery Manager to schedule important Xxxxxxllery and department events
Delivered clerical and communication support for operations staff; included running reports, developing budgets, managing calendars and tracking payroll from the Artrack database
Updated all database entries related to artwork, artist biographies and inventory control methods
Yyyyyy x. yyyyyy
Continued
ASSISTANT ART AUCTIONEER (2005 2009)
Performed during various shows on several ships in a Guest Vocalist capacity during evening performances
Worked as the Art Director s Assistant; recorded opening bids for auctioned art for both reference and correspondence purposes
Acted as an effective intermediary between the guests and the Art Director
Royal Caribbean, Princess Cruises and Holland America cruise lines 2000 2011
CRUISE SHIP ART LECTURER, XXXXXXLLERY MANAGER & ART AUCTIONEER
Crafted show content and performed as a Featured Singer for diverse cruise ship audiences, which called on extensive theatrical background
Appeared on TV as a Featured Vocalist for the Lighting of the Tree and Salute to America pieces
Additional Roles
Torre & Tagus 2009 2011
AMERICA S MART TORRE & TAGUS REPRESENTATIVE
Represented the company at the world s largest tradeshow, based in Atlanta
Welcomed customers warmly and led them through live demonstrations of home d cor, furniture, accessories and lighting offerings
Tenaciously generated leads, followed-up on each and closed sales in order to commence order placement
Black Tie Bar-B-Que 2011
CATERING PLANNER & COORDINATOR
Consulted with clients to advise them of menu and catering selections available to best fit their dietary needs, culinary preferences and budgetary limitations
Orxxxxxxnized events including menu planning, development of themed d cor, staffing and management of catering facilities to ensure safety and cleanliness at all times
Supervised banquet area set-up and supervised assigned staff in order to guarantee customer satisfaction
Hosted a vast array of events; was the central contact person for clients, guests and personnel
Also worked as a Cruise Ship Excursion Representative, Royal Caribbean and Princess Cruise Lines and as
a Ticket Agent-Guest Relations, Townsend Center for the Performing Arts
Education & Credentials
Certification, Travel and Tourism Specialist, Penn Foster College
Bachelor of Arts, Mass Communications-Theatre Arts, University of West Xxxxxx
Honors & Accolades-Norwegian Cruise Lines
Outstanding Service Award (5) | Vacation Hero (3) | Top Comment Card Holder
Ship Theater Performances
Swing! The Musical, Norwegian Cruise Line Productions | Blazing Boots, Norwegian Cruise Line Productions
Vexxxxxxs: The Show, Norwegian Cruise Line Productions | The Look of Love, Norwegian Cruise Line Productions
Destination Anywhere, Princess Cruises Productions
Additional list of performances available upon request
Yyyyyy x. yyyyyy
704 Bridge Way | Xxxxxx, XXXXXX xxxxxx xxx-xxx-xxxx | abc@xyz.com
March 16, 2018
Hiring Agent Name
Title
Company Name
Address
City/State/Zip Code
Dear [Hiring Agent Name],
I am currently seeking a challenging career opportunity in a (INSERT TITLE OF TARGET POSITION) capacity and am submitting my resume for your review. In advance, thank you for your time and consideration. As demonstrated in the accompanying resume, my professional qualifications include the following accomplishments:
I bring to any tourism and hospitality role years of proven success in various managerial and performance capacities at the national and global levels.
My experiences thus far have boosted my passion for achieving the utmost in service delivery and guest satisfaction, as well as my desire to connect positively with customers and stakeholders at all levels.
As a professional, I am able to thrive under pressure in fast-paced, dynamic work environments. I excel as both an independent contributor and contributory team member to actively lend to seamless operations.
Over the course of my career, I have worked with various cruise lines aboard a plethora of cruise ship types. I am highly familiar with cruise ship operations and believe my experiences as both a service provider and performer have prepared me well for a Cruise Director opportunity.
Independent of my practical background, I ve also completed a Certification program to be a Travel and Tourism Specialist, facilitated by Penn Foster College. I also have a B.A. in Mass Communications with a Theatre Arts focus from the University of West Xxxxxx.
As an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance. I am confident that I could be a valuable asset to your orxxxxxxnization, and look forward to interviewing with you in the near future.
Sincerely,
Yyyyyy x. yyyyyy
Enc. Resume
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