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Yyyyyy x. yyyyyy



2334 Two Trail Dr. ~ Xxxxxx, XXXXXX xxxxxx xxx-xxx-xxxx ~


Freight Operations Manager

  Motivated, seasoned Operations Executive with a background comprised of leading diverse professional teams to attain success in fast-paced, competitive markets

  Offer years of proven expertise and leadership in leading business development, inside sales, brokerage, freight management and lead generation functions

  Also an expert in core areas such as revenue growth, IT sales enhancement, shipping/receiving and pricing

  Possess a sound technical and business background marked by an impressive track record of over 30 years experience in strategic planning, project/product management and system engineering

  Able to assess an organization's business requirements in order to identify deficiencies and spearhead improvement efforts

  Creator of innovative, cost-cutting solutions to enhance competitiveness, bolster revenue and improve service offerings

  Flexible to change based on feedback; conversely, work with others to see a different point of view

  Call on interpersonal acumen in guiding independent achievers and teams to achieve results leading to future company success and enhanced levels of service

  Drive staff members to make well-informed decisions as they strive to achieve work goals

  Seeking a Director of Operations or Operations Manager opportunity to use utilize freight operation and logistics management savvy to benefit the operations of a thriving company


Professional Synopsis


Freeman/Sullivan Transfer Co. 1994 2017

Freight Operations Manager

  Headed daily freight duties and responsibilities for the worldwide trade show company s Houston, XXXXXX branch; planned shows, handled equipment rentals and maintained all company-owned equipment,

  Supervised union employees per the terms of their defined collective bargaining agreement; led a team of 200 across both XXXXXX and LA

  Aided the General Manager in negotiate with the Teamster Union on Collective Bargaining Agreements

  Managed the recruitment, hiring, training and retention of up to 10 Supervisors, along with labor scheduling and union negotiations to drive the development of a top-notch team

  Trained laborers and leads, including assigning team workflows, appraising individuals performance, rewarding and disciplining staff members, as well as addressing and resolving concerns

  Maximize each Operations Team member s respective performance by coaching them in a manner conducive to success

  Challenged team members to demonstrate their acumen when responding to situations as they arose

  Negotiated labor contracts specific to union dock and transportation operations

  Attained annual sales revenues of $40M

  Spearheaded lead generation and growth campaigns in partnership with Marketing, Client Operations and General Management Teams

  Secured ideal clients that aligned with the ideal product profile and overall company strategy

  Carefully crafted proposals and skillfully negotiated contracts with prospective clients

  Led research and networking efforts in order to help prospects understand their individual business s needs

  Directed the ongoing build-out of systems and data-driven processes

  Sustained strategic relationships and represented the company at industry events focused on marketing, networking and increasing the company s brand recognition

  Engage with Senior Management of target clients thereby aligning services to their supply chains by means of a sale

Yyyyyy x. yyyyyy





  Created, executed and maintained a business plan that adhered to objectives for achieving company profit targets including development of channel and vertical strategies

  Collaborated with peers across the IT, Accounting, Credit, HR, Analytics and Distribution Center departments on a consistent basis to keep cross-functional relations running smoothly

  Guided international marine and drayage operations which involved handling 200 containers annually, serving seven Asian ports with annual revenues of $2.8M

  Proved vital during the creation and startup of a CFS warehouse and cross dock; generated revenues of $1.6M annually

  Improved yield on existing business by 6% using revenue enhancement programs to achieve $1.2M in results

  Improved on-time service by 8% to 99% using demanding root cause analyses, process and accountability improvements across all facilities

  Slashed overhead costs by 33% by consolidating services, eliminating unused fixed assets and renegotiating vendor contracts to secure $2.6M in annual savings

  Expanded revenue by 21% by introducing new value-added services and prospecting for new opportunities

  Improved profits by 10% YoY through improved revenues focused growth and rigorous cost control; also managed all P&L statements

  Alleviated fixed asset maintenance costs by $200K annually using a proactive maintenance strategy

  Selected properties in order to negotiate both current and future facility leases

  Oversaw KPMs for the Freight Department and monitored Labor Budget Tool percentages; took the Houston Branch from last to first place in several KPMs for six consecutive years

  Distributed equipment to job sites and set labor for shows in excess of 1M pounds; worked regularly with global exhibitors on several different levels specific to the latter

  Started working relationship with the company as the Warehouse Manager and was promoted to Senior Freight Operations Supervisor after one year and to Freight Operations Manager after seven

  Stayed on as the organization merged with its sister company in 2003 to form a singular brand identity




Diploma, General Studies, Tenaha High School

Customer Service Certification, Rockhurst University


Professional Development

DOT Training | Safety/Hazards Training | Diversity in the Workplace Training

Sexual Harassment in the Workplace Training | Workplace Security Training

Leading for Results Training I & II | Dale Carnegie Course | Dale Carnegie Breakthrough Award





Yyyyyy x. yyyyyy



2334 Two Trail Dr. ~ Xxxxxx, XXXXXX xxxxxx xxx-xxx-xxxx ~



March 16, 2018


Hiring Agent Name


Company Name


City/State/Zip Code



Dear [Hiring Agent Name],


I am currently seeking a challenging career opportunity in a (INSERT TITLE OF TARGET POSITION) capacity and am submitting my resume for your review. In advance, thank you for your time and consideration. As demonstrated in the accompanying resume, my professional qualifications include the following accomplishments:


  I bring to any operations management role years of proven success, spread out over the course of a long, successful freight management career with Freeman/Sullivan Transfer Co., including the period in which both companies merged to form a singular entity in 2003.


  My experiences thus far have served to further enhance my already innate ability to connect positively with clients, colleagues and stakeholders at all levels. This includes engagement in operational process improvement initiatives, as well as consistent participation in industry trade shows and other networking events.


  I find that I particularly thrive in fast-paced, deadline-driven working environments. I excel as both an independent contributor and contributory team member to contribute to seamless business, staffing and project operations. In any position I take on as I grow and mature professionally, I also aim to achieve both customer and organizational satisfaction.


  Independent of my practical background, I ve also earned a Customer Service Certification through Rockhurst University and have completed various trainings, including those facilitated through Dale Carnegie.


As an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance. I am confident that I could be a valuable asset to your organization and look forward to interviewing with you in the near future.



Yyyyyy x. yyyyyy

Enc. Resume

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