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Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000


SSN: xxx-xx-xxxx

Country of Citizenship: United States

Position Title: Management Analyst, Bureau of Alcohol, Tobacco, Firearms and Explosives

Vacancy Announcement: 17-DEU-334-LB



Core Competencies



Master of Business Administration Degree, Analysis, Communication, Interpersonal Relationship Development Management, Critical Thinking, Professional Workshops Development, Briefing Delivery, Training, Oral Presentations, Statistical/Technical Report Development, SOPs, Long-Range Planning, Project/Study Analysis and Facilitation, Database Management, System Improvement Recommendations, Concordance, iConnect, CaseMap, TimeMap, PowerPoint and Sanction, Automated Litigation Support (ALS) Tools



Professional Experience



May 2016 Present

United States Department of Justice

Washington, DC

Hours Worked per Week: 40

Salary: $53,435 Annually

Supervisor Name: Pamela Lawson Phone xxx-xxx-xxxx Contact applicant first

Legal Administrative Specialist, GS-9/1

Provide exceptional technical support for Assistant United States Attorneys (AUSAs); utilize e-Discovery to manage incoming/outgoing document discovery and serve as primary support specialist for civil case discovery activities in compliance with Federal Rules of Civil Procedure.


Also employ subject matter expertise in determining optimal software for use in evidence compilation, analysis and presentation, including Concordance, iConnect, CaseMap, TimeMap, PowerPoint and Sanction. Continually serve as AUSA trainer on procedures for using automated litigation support (ALS) tools in analyzing and presenting case information and develop clear/effective presentations for use during array of legal proceedings.


In response to any litigation hold requests by U.S. Attorney s Office for the District of Columbia (USAODC) or Department of Justice (DOJ), implement preservation procedures; collaborate with IT Manager to analyze automated litigation support functions and regularly monitor system use/response time. Skillfully prepare various exhibits, such as charts, diagrams, photographs and models needed for legal proceedings.

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September 2014 May 2016

United States Social Security Administration

Woodlawn, MD

Hours Worked per Week: 40

Salary: $45,927 Annually

Supervisor Name: Dave Yau Phone: 410.965.3070 May Contact

Benefit Authorizer, GS-7/3

Expertly prepared/verified/maintained benefit records; was contributing participant in in-depth study of policies/procedures/regulations regarding processing of post-adjudicative actions for individuals authorized to receive Social Security Benefits. Additionally tasked to evaluate/verify data received from Center for Medicare and Medicaid Services (CMS) toward final benefit determination and reviewed award screens in Modernized Claims System (MCS) for accuracy, correcting as needed.


Held comprehensive responsibilities for developing final determinations, including adjusting, resuming, reinstating, suspending, withholding or terminating benefits, and computing benefit payment rates delineated by the Social Security Act. Authored notices for public concerning benefit entitlements/changes/.terminations and developed facts regarding post-adjudicative issues by contacting public/attorneys/field office. Following approval of disability applications, calculated payments and authorized disbursement to claimant; also answered inquiries on 800 telephone lines regarding benefits eligibility and other related public-service questions.


Assured knowledgeability of Freedom of Information and Privacy Acts, Worker Compensation regulations and other government/non-government agency regulations on issues concerning domestic relations, inheritance, dependency and other claim processing areas. Was successful in identifying areas of potential fraud, referring to Center for Security and Integrity, and examined/interpreted/clarified Master Beneficiary Record (MBR) to ensure timely issuance of authorization for appropriate benefits.



March 2012 September 2014

The District of Columbia Superior Court

Washington, DC

Hours Worked per Week: 40

Salary: $47,212 Annually

Supervisor Name: Erica Hartsfield Phone: 202.879.1124 May Contact

Deputy Clerk III, JS-8/1

In this assignment, authored/reviewed wide variety of legal memoranda, pleadings, affidavits, certificates of service, subpoenas, motions, praecipes, jacket entries and other legal documents, and prepared materials for appropriate signatures and to meet filing deadlines, as delineated by Civil Division court rules.


Consistently provided well-reasoned responses to inquiries from the public, internal staff personnel, attorneys, law clerks and Judges, forwarding inquires to appropriate party when needed. Utilized MS Word and Excel as well as PDF documents to link data from array of sources in support of optimizing branch effectiveness as well as customer service.

Yyyyyy x. yyyyyy Page 3 of 6


Was successful in developing/maintaining strong interpersonal relationships with peers/colleagues, attorneys, court personnel, organizational leadership, other government agency officials/personnel, contractors and members of the public, particularly regarding legal jurisdiction of Superior Court. Also skillfully processed legal correspondence/other documents, including dispositions, pleadings, appeals and file updates, on Court View, the court s case management system, and other computer-automated databases.


Expertly organized/maintained/updated court files, file-stamped documents, assigned case numbers, submitted files for appropriate signatures and assured smooth flow of files/documents through case management/court system. Additionally was responsible for scheduling various court proceedings and maintaining calendars, reviewing daily and noting any changes in docket books/calendars. Also administered oaths/affirmations.



August 2009 September 2010

University of Phoenix

Wilmington, DE

Hours Worked per Week: 40

Salary: $55,000 Annually

Supervisor Name: Saibatu Kamarah-Trice Phone: 240.535.9985 May Contact

Enrollment Manager

Performed array of cost analyses/estimates to analyze impact/effectiveness of existing regulations/policies/programs, implemented new policies/procedures, allocated needed resources and managed development of campus facilities/systems/contracts/budgets while utilizing multiple software programs to upload/track data and generate reports.


Collaborated with Human Resources staff personnel in drafting/customizing announcements for position vacancies, and assessed performance/project management/risk and issue management relative to organizational policies and goals. Skillfully communicated in writing as well as orally, presenting complex procedures/proposals/plans to upper management as well as external stakeholders, and tracked budget-related data in support of developing recommendations concerning needed resources to meet short-/long-term objectives.


Authored multiple technical documents including management reports, budget forecasting, conference materials, technical publications and training manuals; also planned/facilitated logistics for training webinars utilizing GoToWebinar to train Enrollment Advisors from different campuses.


Regularly assisted with candidate selection as well as on-boarding process, developed/tracked new hire personnel action forms, recommended salary increases based on performance reviews and appropriately managed any termination actions. Utilized Cliqbook Travel software to process flight itineraries, lodging and rental car reservations for management and new hire training sessions at campus and was go to individual for staff concerning information regarding time, attendance, travel and supplies.



Yyyyyy x. yyyyyy Page 4 of 6


June 2008 August 2009

University of Phoenix

Washington, DC

Hours Worked per Week: 40

Salary: $45,000 Annually

Supervisor Name: Saibatu Kamarah-Trice Phone: 240.535.9985 May Contact

Enrollment Advisor

Regularly met with students to carefully identify educational goals and provide/disseminate course and program information; assured awareness by potential/current students of financial obligations, including time/program commitments, by interfacing with students as well as individually-assigned finance advisors and assisting with designing a personalized action plan that focused on successful collegiate career. Personally familiarized students with Free Application for Federal Student Aid program to assist with understanding financial obligations, consistently communicated with students in person or via email/telephone, and interviewed students to determine university attendance eligibility.


Became totally familiar with Federal Title IV regulations to support potential/current students in making informed decisions and worked closely with students having difficulties with academics/attendance/finances.



June 2007 June 2008

Enterprise Rent-A-Car

Temple Hills, MD

Hours Worked per Week: 50

Salary: $35,000 Annually

Supervisor Name: Sean Young Phone: 301.423.0600 May Contact: N/A

Management Trainee

Managed telephone as well as walk-in inquiries, with responsibilities for quoting rental rates, reserving vehicles and assuring that potential customers were supplied with all relevant information regarding various programs and services. Skillfully utilized computer system to develop rental contracts that verified individuals information as well as set up direct billing arrangements.


Continually interfaced with management, assuring that all involved individuals were kept apprised of daily activities and developing recommendations regarding cost control process improvements as well as budget adjustments. When vehicles were returned, diligently reviewed/completed/closed-out contracts; also generated various statistical reports focused on fleet control/maintenance/utilization and per car revenues.


Was strong contributing participant in multiple activities including B2B accounts, contracts and accounts receivable actions; also utilized MS Word/Excel/Outlook and other propriety software to prepare/present reports that analyzed trends, reported status and offered recommendations for increasing operational efficiencies.



Yyyyyy x. yyyyyy Page 5 of 6






University of Phoenix, Phoenix, AZ

Master of Business Administration, 2010


Semester/Credit Hours: N/A


Morgan State University, Baltimore, MD

Bachelor of Arts in Political Science, 2007


Semester/Credit Hours: N/A



Specialized Training/Certifications




Operating Systems: Windows XP & Vista, iOS

Automation Programs: AGRS, CMS, SPSS, MegaStat, CourtView (Proprietary Court Software), SharePoint, IBM Personal Communications (PCOM proprietary SSA software), CaseMap, TimeMap, TextMap, Concordance, iConnect

PeopleSoft: myHR (Human Resources Software) Database: Oracle

MS Office Suite, iWork, Cliqbook Travel, Internet search engines

Webinars and teleconference meetings


Conflict & Dispute Resolution, 2014

Microsoft Office Suite Certification Prep, 2014

Quality Assurance, 2014

Microsoft Publisher 2007 Level 1, 2012

Adobe Photoshop Basic, 2012

Completing Business Proposals: Microsoft Applications, 2012

Putting it All Together: Microsoft Applications, 2012

Performance Management, 2010

Brand Management, 2010


HR Certification Studies: Certification anticipated 2017






FY2014 Performance Appraisal Individual Cash Award

FY2014 Exceptional Performance Appraisal

Yyyyyy x. yyyyyy Page 6 of 6



Professional Affiliations



Phi Beta Sigma Fraternity, Inc. Nu Sigma Sigma Alumni Chapter

SIGMA R.E.A.C.H., Inc. Foundation Advisory Board



Professional Volunteer Experience



September 2009 September 2014

Phi Beta Sigma Fraternity, Inc.

Washington, DC

Hours Worked per Week: 15-20

Salary: -0- (Volunteer Position)

Supervisor Name: William L. Powell, Jr. Phone: 410.608.2542 May Contact

Collegiate Chapter Advisor

Effectively assessed behaviors/decisions of collegiate chapter units/individual members to assure continual adherence to organizational values; regularly assisted with chapter program planning/implementation as well as all related fiscal matters including instructing on methodologies for utilizing fraternity financial forms/bookkeeping procedures.


Was successful in providing minimum of three opportunities annually that supported professional development of individual members; also continually monitored members to assure maintenance of financial and collegiate standards to ensure viability of collegiate career as well as fraternity involvement. Reviewed/approved array of contracts to ensure compliance with fraternity as well as collegiate regulations/guidelines.





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