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Yyyyyy x. yyyyyy

- 29 Tara Ave.Ÿ Scarborough, ON M1K 4B2 ( (xxx-xxx-xxxx * abc@xyz.com

 

Store Manager

Qualifications Profile

 

    Self-assured and results-driven management professional with more than 16 years in sales & marketing, relationship management, customer service, and debt management in the retail, branding, and financial service industries.

-    Strong passion for delivering outstanding customer service with a proven history of managing cost, revenues and process improvements through aggressive staff development and motivation.

-    Detail-oriented, analytical and methodical with critical thinking to strategize solutions in personal debt, product marketing, and resolving professional relationships and work issues even under stress.

    Well-organized and resourceful with multitasking skills that optimize limited resources to achieve outstanding results.

    Decisive leadership, strong people management, and exceptional interpersonal communication skills that inspire confidence while forging teamwork synergies with colleagues and subordinates across diverse ethnicities.

 

Key Expertise


    Strategic Planning & Execution

    Business Development

    Marketing & Sales (Traditional & Online)

    Retail Sales Management

    Customer Service Management

    Relationship Management (Customers, Public, & Vendors)

    Product Branding & Positioning

    Merchandise Inventory Control

    Project/Program Management

    Vendor/Contract Management

    Productivity Improvement

    Financial Service Support

    Debt Management

    Fiscal & Budget Management

    Profitability Management

    Policies & Regulatory Compliance (i.e. GAAP & Sarbanes-Oxley, etc.)

    Personnel Administration

    Team Building Dynamics

    Staff Supervision & Development

    Web Design & Development

    Productivity Tools: MS Office (Word, Excel, PowerPoint, Access, FrontPage & Outlook)

    Design Tools: Adobe Photoshop, Image Ready, Java, Dreamweaver & Flash


 

Professional Experience

 

Canadian Tire

Store Manager - Agincourt, ON May 2012 Present

    Reporting directly to the Store GM, provide strategic direction in managing routine front and back office operations, overseeing customer service, retail merchandising, promotions, sales, and HR support in staff recruitment, motivation and training for 5 department managers and 125 personnel.

    Collaborate with senior management in operationalizing strategic plans and program, and establishing department goals based on exceeding customer expectations through continuous service improvements.

    Leverage extensive store management expertise in support new product launches and promotions.

    Served as Subject Matter Expert in coaching and developing successful sales teams and implementing sales projects.

    Work closely with vendors to ensure all deliveries are met for existing and new products as well as FMA products, overseeing store logistics with the Logistics Manager to ensure compliance with the Logistical Improvement plan.

    Work directly with 5 Department Managers to ensure meeting retail sales goals and maintaining compliance with core audit standards, while planning and executing in-store specials (600 and 900 series deals).

    Process data and generate sales reports using an AS400 reporting tool.

Store Manager - Eaton Centre, ON 2009 2012

Project Manager | Supply Chain - Logistic Manager | Sports Manager | Sports Associate 2006 2009

    Recruited to manage the company s sporting goods department during its grand opening in 2006, going through the ranks to current position reporting directly to the GM, and overseeing daily operations in retail sales, promotions, merchandising, and customer service.

    Provided HR support in recruiting, motivating and retaining quality personnel from among 132 staff including 9 department managers, developing a positive work environment that enabled sustainable customer satisfaction, while implementing a comprehensive employee satisfaction program and benefit package.

    Served as in-store Project Manager during store renovation and as project coordinator in planning and executing all seasonal merchandising changeovers, and executing promotional store specials.

    Set department objectives, executing action plans, managing pricing changes and merchandise returns.

    Worked closely with vendors to ensure all deadlines and budgets for deliverables, reviewing vendor proposal for new products, FMA products, and prepare recommendations to Store Dealer.

    Participated in various community relations activities such as Santa Claus Parade, Jumpstart Events, Dutch bike event etc., staging regular Health & Safety meetings with Joint Health & Safety Committee to ensure retail floor and warehouse meets workplace health and safety standards at all times.

 

 

 

Yyyyyy x. yyyyyy

- 29 Tara Ave.Ÿ Scarborough, ON M1K 4B2 ( (xxx-xxx-xxxx * abc@xyz.com

 

Professional Experience (continued)

 

Primerica Financial

Personal Financial Advisor 2004 2006

    Developed and implemented financial plans such as RRSP Plan, RESP, Mutual Fund Investments and life Insurance to help ensure long-term financial stability for clients of the largest independent financial service marketing company in North America.

    Provided simple solutions to help families become properly protected, debt free and financially independent.

    Met with prospective clients to complete a Financial Needs Analysis (FNA) and a credit report analysis, developing and executing strategies for effective and efficient personal debt management through a Smart loan.

    Held speaking engagements and conducted seminars and recruiting events to promote the company services.

 

Global Brand (Pvt.) Limited (GBPL)

Marketing Manager 2002 2004

    Provided strategic and tactical directions in developing short-long term marketing plans and annual marketing budgets for one of the leading IT Solution provider and retailer based in Dhaka, Bangladesh.

    Planned and executed high-visibility seminars, marketing campaigns/programs in launching new products and penetrating target markets, working with in-house graphics designers and 3rd party creative agencies in ensuring all marketing communications and promotional materials were delivered, within budgets, and timelines.

    Provided HR support in training and developing marketing and field personnel.

Brand Manager 2000 2002

    Successfully launched and managed the ASUS Brand of computing resources for the first time in Bangladesh.

 

Education & Credentials

 

    B.Com. in Management, NATIONAL UNIVERSITY OF BANGLADESH. (2001)

    Graphics Designing & Fundamental of Computer, BHUIYAN COMPUTER ACADEMY (2000)

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