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Yyyyyy x. yyyyyy xxx-xxx-xxxx


Experienced administrative and operations professional with 7+ years of experience within high-stress environments with a keen ability to oversee administrative operations within various environments. Experienced in diffusing escalated customer service situations, answering incoming phone calls, and completed complex scheduling. Equipped with a significant level of communication and interpersonal abilities in addition to a strong background in effectively increasing productivity, improving communication levels, and achieving exceptional customer service levels.


Key Competencies



         Administrative Support

         Multi-Line Phone Systems

         Project Management

         Event Planning/Logistics


         Team Leadership

         Strategy Development


         Microsoft Office Suite


         Process Improvement


         Complex Problem Solving

         Data Analysis




Bachelor of Arts, Communication, University of Washington, Seattle, WA (2015)


Professional Experience

The Larrabee Center for Plastic Surgery, Seattle, WA December 2015-Present

Front Office Administrator

  Direct day to day administrative operations within a fast-paced environment with a concentration on increasing productivity and efficiency in addition to managing patient flow logistics

  Assist patients with account/billing specific questions, coordinate patient scheduling for 5 Physicians, plan office events/meetings, and process patient medical records


Amy Yee Tennis Center, Seattle, WA May 2015-January 2016

Administrative Assistant/Tennis Instructor

  Coordinated administrative functions within the organization which included generating schedules for 16 tennis courts and diffusing escalated customer service issues

  Reviewed customer transactions and reconciled cash on a regular basis, supervised housekeeping teams, and ensured standard operating procedures were followed


Tennis Center at Sand Point, Seattle, WA January 2014-April 2015

Front Office Administrator

  Utilized superior interpersonal abilities to support over 3,000 members of an upscale tennis center in addition to resolving customer disputes and scheduling customer practice sessions/matches

  Answered and prioritized incoming phone calls and played a lead role in the organization of an annual event called the Seattle Singles Cup which consisted of 34 players


Robinswood Tennis Center, Bellevue, WA July 2009-June 2013

Front Office Administrative Assistant

  Provided administrative support to clients and executive leadership within the organization which included scheduling practices/matches for 8 tennis courts and assisting customer with service related needs

  Completed daily cashier reconciliation, collected/processed customer payments, answered incoming phone calls, and consistently encouraged a welcoming environment

Yyyyyy x. yyyyyy xxx-xxx-xxxx







Hiring Agent Name


Company Name


City/State/Zip Code




I am currently seeking a challenging new career opportunity as (JOB TITLE) and am submitting my resume for your review. In advance, thank you for your time and consideration.


As demonstrated in the accompanying resume, my professional qualifications include a strong background in administrative and operational roles with experience in creating complex schedules, planning large-scale events, and diffusing escalated customer service issues. In addition, I have a demonstrated ability to interact positively with others, reconcile daily cashier transactions, and implement streamlined operating procedures.


To complement my professional experience, I also possess stellar interpersonal and communication skills with an impressive educational background which includes a Bachelor s Degree in Communication from the University of Washington.


As an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance. I am confident that I could be a valuable asset to your organization, and look forward to interviewing with you in the near future.






Yyyyyy x. yyyyyy











Yyyyyy x. yyyyyy xxx-xxx-xxxx






Contact Name

Company Name


City/State/Zip Code


Dear _______________________________:


I would like to thank you for providing me the opportunity to interview with you and discuss the exciting (TITLE OF POSITION APPLYING FOR) position currently available with your company. Having gained a deeper insight into the job requirements and your objectives, I am confident you will find me a valuable asset in achieving your goals.


As discussed, my background should translate to dynamic results as a member of your team. In particular, I believe you will find my expertise in (ADDRESS A FEW SKILLS/QUALIFICATIONS/ACHIEVEMENTS RELEVANT TO THE POSITION WHICH YOU DISCUSSED DURING THE INTERVIEW) vital to your immediate and long-term objectives.


Should you have any additional questions, or to further discuss this opportunity, please feel free to contact me at your earliest convenience. Again, thank you for the enlightening interview. I look forward to your response and am eager to contribute to your success.






Yyyyyy x. yyyyyy


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