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Eager to contribute exceptional administrative expertise toward supporting a dynamic organization in optimizing bottom-line performance
Office Management ~ Program / Project Management ~ Team-Building & Leadership
Conflict Resolution ~ Customer Service ~ Group Facilitation ~ Relationship Management
Bilingual (English, Spanish) with broad-based experience in administrative functions encompassing project management, report writing, meeting planning, program development, presentations, data analysis, event coordination, scheduling, and data entry.
Demonstrated talents in connecting with, influencing, supervising, and directing individuals from diverse cultural and socioeconomic backgrounds.
Astute problem solver; leverage sharp skills in troubleshooting and root cause analysis to quickly identify and resolve issues and barriers to successful operations.
Continuously seek out new approaches to streamline administrative and operational processes.
Skilled user of Microsoft Office Suite and able to quickly master new software programs.
Contribute polished communication skills toward effectively liaising between senior leadership and internal/external stakeholders in support of attaining organizational objectives.
Excel at steering projects to maximize use of resources, boost productivity, and achieve aggressive performance goals.
Reputation for professionalism, integrity, and capabilities in working autonomously without supervision.
Shiloh High School, Snellville, Georgia, 2015 to Present
Achievement First, Brooklyn High School, Brooklyn, New York, 2013 to 2014
HCZ Promise Academy, Harlem, New York, NY, 2011 to 2013
Cape Fear High School, Fayetteville, North Carolina, 2009 to 2011
- Cultivate a safe, supportive, and secure classroom environment to promote student growth and development.
Resourcefully arrange classroom environment to maximize student attention, engagement, and comprehension.
Play a lead role in program planning and implementation to optimize academic outcomes.
Diligently enforce student code of conduct, attendance requirements, and disciplinary guidelines.
Professional Experience continued Yyyyyy x. yyyyyy Page 2 of 2
As Department Head of World Languages at HCZ Promise Academy, proactively analyzed student competencies and modified curriculum accordingly to increase students performance and retention.
Attended school administration meetings at HCZ with a strong focus on fostering a collaborative and inclusive environment,
Banfield Pet Hospital, Durham, North Carolina, 2009
Client Service Coordinator
Recruited new clients by promoting hospital services such as wellness plans and preventative care, and by delivering superior client service.
Scheduled appointments, greeted clients and pets, and educated clients about their pet's health.
Accurately entered pet information and history in computer system and participated in financial administration by processing client payments and maintaining up-to-date accounts.
Quality Mart, Winston-Salem, North Carolina, 2008
Greeted customers, operated cash register, stocked and organized store, and adhered to loss prevention protocols, policies, and procedures.
Best Buy, Winston-Salem, North Carolina, 2006 to 2007
Customer Service Representative
Responded to customer concerns and questions, and contributed to achieving store and department sales goals by enthusiastically promoting and demonstrating products.
Monitored and consistently ensured accurate product pricing and placement.
Arranged visually-appealing merchandise displays to attract customers and maximize conversion to sale.
Hardee s Restaurant, Sanford, North Carolina, 2003 to 2007
Sales Representative / Orientation Manager
Advanced from initial role in sales and customer service based on outstanding performance, dedication, loyalty, and accomplishments.
Oriented new staff by explaining corporate policies and procedures, coordinating training, and responding to inquiries from new team members.
Bachelor of Arts in Spanish, Minor in Mass Communications
Winston-Salem State University, Winston-Salem, NC, graduated cum laude 2009
Study Abroad Program
Universidad de Montevideo, Montevideo, Uruguay, 2007
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