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Yyyyyy x. yyyyyy
1887 CR 208 | Xxxxxx, XXXXXX xxxxxx xxx-xxx-xxxx | abc@xyz.com
Telecommunications Professional
Confident, capable and expert-level professional with more than 20 years of progressively responsible telecommunications experience. Adept in actively supporting operations that lend to company success. Skilled in leveraging purchasing background and administrative acumen to contribute actively to organizational goals. Unafraid to tackle new challenges, learn new things and drive forward movement in both team and independent capacities. Comfortable in liaising with all levels of leadership while maintaining the utmost in confidentiality. Demonstrated ability to fulfill major impact work assignments under minimal supervision. Proven team player with superb organizational, service delivery and administrative know-how as evidenced in performance reviews led by direct supervisors. Seeking a role that will drive career advancement and growth.
Areas of Expertise
Procurement | Purchasing | Operator Services | Payroll Functions | Human Resources | Customer Care
Project Management | Process Improvements | Critical Thinking | Problem Solving | Strategic Planning
Analytical Thinking | Conflict Resolution | Time Management | Organization
Employment History
Denton State Supported Living Center | Clerk II | 2017-Present
- Liaise with the Administrative Assistant and other personnel to collectively foster a welcoming, collaborative working environment that is conducive to relationship building
- Secure and dispense the purchases for each requested individual with attention to timeliness and assigned schedules
- Maintain working knowledge of clothing styles, sizes and clothing materials
- Select clothing and personal items to be featured in retail stores and catalogs
- Donate items with Volunteer Services for assigned clients
- Complete and organize documentation to facilitate billing between trust funds, purchase sources and the Administrative Assistant
- Leverage expertise in using a computer, calculator, marking equipment and sewing machine to complete daily functions
- Respond calmly and quickly in emergency situations as needed
WinStar World Casino | Retail Associate | 2016-2017
- Warmly greeted all patrons as they entered into the facility s Gift Shop; replied to general inquiries and led individuals to items of interest in order to effectively close sales
- Picked up, returned and signed for cash to be used during assigned shift
- Placed catalog orders for items not in stock to meet the needs of individual customers, as well as ensure satisfaction
- Processed purchases via cash register, including credit card, cash and change management as needed
- Updated Shop purchase logs for review by the Manager for use in inventory control processes; also completed reporting for all cash denominations and credit card receipts
- Replied swiftly to questions concerning facility services as needed
Ortiz Gaming@WinStar | Promoter/Promotions | 2015-2016
- Delivered top-notch customer service and education centered on the company s vast bank of game offerings
- Effectively and engagingly presented promotional gifts upon customers completion of played games
Yyyyyy x. yyyyyy
Continued
AT&T | Procurement and Purchasing Buyer | 2004-2015
- Collated purchase orders and purchase requisitions, used to order materials and supplies
- Carefully assessed purchase orders to ensure conformance to corporate standards
- Interacted daily with suppliers to track order statuses; also ensured that invoices were sent to Accounts Payable
Operator, Services Database Management | 2000-2004
- Ensure that 1411 and related services are documented and updated accordingly; also deliver aid to 1411 teams in solving pertinent application issues as needed
- Tackled important administration duties in support of problem solving and troubleshooting efforts
Payroll Services | 1997-2000
- Maintained daily payroll for personnel based in West and South Xxxxxx; included gathering, calculating and entering time reporting data into the appropriate database locations
- Resolved payroll discrepancies as they arose by collecting, tracking and assessing content for both bargained and non-bargained staff members
- Adhered stringently to applicable policies and reporting changes as needed
- Upheld employee satisfaction and confidentiality in fulfilling all payroll operations in a protected manner
Operator, 1411 | 1994-1997
- Replied to customer requests based on their stated needs
- Referred to alphabetically and geographical directories to reply to customer questions and deliver useful information via telephone
- Made suggestions for alternate spellings, locations, and/or listing formats to customers that were lacking details or all-inclusive information
Human Resources Employment Tester | 1993-1994
- Played a key role in scheduling and testing new hires; included updating all employee records and filing related forms as needed, as well as assisting in delivering testing sessions
- Guaranteed that all training rooms, venues, equipment and other items are booked up or canceled in advance
- Continually offered general office support for upper management personnel
Education
Completed Courses, Hill College
Completed Courses, Dallas Baptist University
Yyyyyy x. yyyyyy
1887 CR 208 | Xxxxxx, XXXXXX xxxxxx xxx-xxx-xxxx | abc@xyz.com
March 16, 2018
Hiring Agent Name
Title
Company Name
Address
City/State/Zip Code
Dear [Hiring Agent Name],
I am currently seeking a challenging career opportunity in a (INSERT TITLE OF TARGET POSITION) capacity and am submitting my resume for your review. In advance, thank you for your time and consideration. As demonstrated in the accompanying resume, my professional qualifications include the following accomplishments:
- In any administrative or customer service leadership role I take on, I bring with me a solid experiential foundation. This includes more than 20 years of progressive background expertise in the telecommunications industry, many of which were spent with the globally-renowned AT&T
- Over the course of my career, I ve grown not only comfortable but adept in communicating with clients, colleagues and stakeholders at all levels. I thrive in both group and independent environments to achieve company goals.
- With any role I tackle, I will always utilize all resources at my disposal to boost company achievement levels and, hopefully, deliver the utmost in comprehensive customer care.
- My hope is to catapult my career to the next level and transition into a role that will not only allow for leverage of my existing core competencies, but also allow for the possibility of career progression.
As an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance. I am confident that I could be a valuable asset to your organization, and look forward to interviewing with you in the near future.
Sincerely,
Yyyyyy x. yyyyyy
Enc. Resume
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