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Yyyyyy x. yyyyyy
0000 xxxxxx xxxx , xxxx , xxxxx 00000 abc@xyz.com xxx-xxx-xxxx
Driven, focused, and hard-working Technical Support Professional with a background in overseeing daily technical operations within a variety of industries. Experienced in implementing strategic operational procedures, managing equipment (software/hardware) purchases, and troubleshooting technical issues. Highly adept in increasing organizational productivity in addition to maintaining strong communication with co-workers, vendors, and members of management.
Proficient in: Microsoft Server ((2008-2012), Citrix, DHCP, DNS, Active Directory, Microsoft Exchange, Barracuda BackupServers, Barracuda Web Filters, Barracuda Firewalls, Windows XP/7/8/10, Microsoft Office Suite, PowerSchool, Pearson Access, Destiny, EWS, Microix, Abila, Infinite Canpus, Papercut, Paxton, Newton, Franklin, and Cisco
Key Competencies
|
IT Management Strategy Implementation Budget Management Coaching/Training |
Purchasing/Procurement Staff Development Software Licensing Network Administration |
Team Leadership Attention to Detail Complex Problem Solving Process Improvement |
Professional Experience
City of Federal Heights January 2017-Present
Network and Systems Administrator
Support network and system logistics within a fast-paced environment which includes reviewing technical tickets and providing support to users in regard to the network and/or technical systems
Prepare computer systems for use and deployment, play a lead role in the management of Barracuda network tools, oversee license renewals, and handle system backups
Oversee all license renewal logistics in addition to ensuring all network and systems are consisting in compliance with security regulations and standards
The Pinnacle Charter School May 2006-January 2017
Lead IT Coordinator
Supervised a team of IT Technicians which required providing individualized coaching/feedback in addition to handling escalated employee relations issues
Acted as a School Technology Coordinator for PARCC, CMAS, and Access, reviewed and corrected technical hardware/software issues, and managed both Active Directory and Exchange Server accounts
Managed license renewal budgeting, monitored the purchasing of software/hardware equipment, ensured regulatory compliance was followed, and assisted with technical projects
Instrumental in coordinating a facility move from Adams County School District to the Charter School Institute which required superior time management abilities
Education
Associate of Applied Science., Network and System Administration
Denver Technical College, Denver, CO
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