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Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx

Driven, focused, and hard-working Technical Support Professional with a background in overseeing daily technical operations within a variety of industries. Experienced in implementing strategic operational procedures, managing equipment (software/hardware) purchases, and troubleshooting technical issues. Highly adept in increasing organizational productivity in addition to maintaining strong communication with co-workers, vendors, and members of management.


Proficient in: Microsoft Server ((2008-2012), Citrix, DHCP, DNS, Active Directory, Microsoft Exchange, Barracuda BackupServers, Barracuda Web Filters, Barracuda Firewalls, Windows XP/7/8/10, Microsoft Office Suite, PowerSchool, Pearson Access, Destiny, EWS, Microix, Abila, Infinite Canpus, Papercut, Paxton, Newton, Franklin, and Cisco

Key Competencies



         IT Management

         Strategy Implementation

         Budget Management



         Staff Development

         Software Licensing

         Network Administration

         Team Leadership

         Attention to Detail

         Complex Problem Solving

         Process Improvement


Professional Experience

City of Federal Heights January 2017-Present

Network and Systems Administrator

  Support network and system logistics within a fast-paced environment which includes reviewing technical tickets and providing support to users in regard to the network and/or technical systems

  Prepare computer systems for use and deployment, play a lead role in the management of Barracuda network tools, oversee license renewals, and handle system backups

  Oversee all license renewal logistics in addition to ensuring all network and systems are consisting in compliance with security regulations and standards


The Pinnacle Charter School May 2006-January 2017

Lead IT Coordinator

  Supervised a team of IT Technicians which required providing individualized coaching/feedback in addition to handling escalated employee relations issues

  Acted as a School Technology Coordinator for PARCC, CMAS, and Access, reviewed and corrected technical hardware/software issues, and managed both Active Directory and Exchange Server accounts

  Managed license renewal budgeting, monitored the purchasing of software/hardware equipment, ensured regulatory compliance was followed, and assisted with technical projects

  Instrumental in coordinating a facility move from Adams County School District to the Charter School Institute which required superior time management abilities




Associate of Applied Science., Network and System Administration

Denver Technical College, Denver, CO

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