Helpdesk Administration, Customer Service, Personnel Leadership, Training, Employee Relations, Networking, Inventory Management, Acquisitions, Procurement, Logistics Systems, Equipment End-of-Life-Cycle Actions, Team Support, Individual Work Accomplishment, Efficiency Improvement, Budget Management

Technology Skills:

Microsoft Office

Network Troubleshooting

Network Monitoring

Nexus

Active Directory

Unix

Website Development

Remedy Ticketing

Equipment Life Cycle

Communication

Inventory Management

Python

Windows Server

Red Hat Linux

VMWARE

Customer Service

Management

System Administrator

May 2017 - Present

TEK Systems

Location: N/A

Hours Worked per Week: 40

Salary: $50, 000 Annually

Supervisor: N/A Phone: N/A May Contact: N/A

OSC Shift Operator / Network Monitor

Effectively monitor/maintain 24-hour operation network for TSA designed to vet/verify airline customers, pilots, HAZMAT activities and all areas/personnel under TSA area of responsibility. Skillfully identify any problems/issues within system, author trouble tickets and work collaboratively with appropriate individuals or deal with involved functions to resolve, including airline/TSA personnel onsite, management personnel and database/software development/network functions.

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Manually load vetting lists and scrutinize to ensure correct format, encryption and documentation. Continually track/maintain/coordinate all maintenance performed on system and document any changes/issues that occur following maintenance activities.

June 2016 May 2017

USFalcon

Fort Carson, CO

Hours Worked per Week: 40

Salary: $30, 000 Annually

Supervisor: N/A Phone: N/A May Contact: N/A

System Administrator

For the Blue Force Tracking (BFT) System utilized by military units to effectively conduct field operations, skillfully monitored/troubleshot/maintained 24-hour operational network; provided outstanding performance based on assessing any BFT malfunctions, troubleshooting systems and restoring all systems to working order.

Performed excellent Tier 1 Helpdesk support for multiple entities; utilized TCAIMS, NetUSR, Army Watercraft Systems and DRSS-A, which improved customer service/timeliness regarding more critical issues. Skillfully reviewed test NOC, future operational NOC and website to surface any glitches/bugs and to assess functionality. Also trained on basic Unix/Linux shell scripts, SQL script and command prompt.

August 2006 September 2015

United States Army

Location: N/A

Hours Worked per Week: 24/7 on call

Salary: $50, 000 Annually

Supervisor: N/A Phone: N/A May Contact: N/A

Supply Sergeant

During tenure in this assignment established/implemented new supply procedures including paperless filing by utilizing government purchasing/Army logistics systems, and designing database in MS Access for various documents and inventory programs to forecast demand. Also recorded 50% reduction in Directorate cell phone plan by reducing cell phone quantities and changing contracts following in-depth analysis of usage/overall needs.

Additionally negotiated/procured $300K in supplies/equipment working with multiple contractors in several countries. Facilitated comprehensive logistics training program for all Company personnel, including detachment Commander. Successfully planned/organized shipment of over $5M in equipment to three separate locations at three separate times during deployment. Successfully inventoried/maintained/allocated $48M+ in equipment during local/cross-continent/global movement, with 100% accountability.

Assignment duty stations included Fort Carson, CO, Yongsan, South Korea, Fort Meade, MD, and Fort Lewis, WA.

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Colorado Technical University, Colorado Springs, CO

Bachelor of Science, Information Technology, Software Engineering Emphasis: currently pursuing, graduation expected March 2018

GPA: 3.5

Member, Dean s List

Anne Arundel Community College, Arnold, MD

Associate of Arts, Transfer Studies, 2010

GPA: N/A

Semester/Credit Hours: N/A

GPA: 3.6

Magna cum Laude Graduate

Member, Dean s List Every Semester

Certificate, Business Management-Transportation, Logistics, Cargo

University of Maryland University College, Adelphi, MD

Bachelor of Science, Business Administration Studies, 2010-2011

GPA: 3.5

Member, Dean s List

CompTIA Security+ Certificate, 2017

Advanced Logistics and Management, Fort Lee, VA, 2014

General Management and Administration, NCOA 8^th Army, KR, 2011

Supply Specialists Initial Training, Fort Lee, VA 2007