Yyyyyy x. yyyyyy

Xxxxxx, XXXXXX xxxxxx-3213
Phonexxx-xxx-xxxx
Email: abc@xyz.com

Citizenship: American

SSN: xxx-xx-xxxx

Veteran s Preference: U.S. Army Veteran

Job Announcement Number: xxxx
Job Title: xxxx

Department: xxxx

Core Competencies

Operations Management, Customer Service, Supervision, Leadership, Account Receivables, Forecasts, Research & Development, Corrective Action, Problem Solving, Emergency Support, Inventory Control, Order Fulfillment, Collaborative Partnership, Vendor Relations, Adaptability, Communication, Logistics Support, Process Improvement, Surveys & Studies, Enterprise Programs, Strategic Planning, Critical Thinking, Documentation & Reporting, Technical Troubleshooting, Data Gathering, MS Office

Professional Experience
05/2015-Present

Defense Logistics Agency
Xxxxxx, XXXXXX, U.S.

Salary: $51K/Year
Hours: 40/week
Supervisor: Cinda O'Laughlin; Phonexxx-xxx-xxxx; Contact: Ask beforehand

General Supply Specialist

Oversee Accounts Receivables and complete check requests in order to effectively maintain records of all entries and received letters from borrowers; done to assess consumer collection to settle disputes. Research issues and suggest corrective measures. Investigate all complaints and suggest required action for each; aid management in resolving all issues efficiently. Evaluate and adjust historical demand data to develop collaborative and statistical forecasts for demonstrated demand patterns and for entities that support the application of statistical prediction models. Monitor all order issues and resolve all Call Center Representatives concerns; lead research on all customer billing issues and facilitate all payments in a timely manner. Performs the more difficult and complex functions associated with responding to problems.

Prepare reports for resolution and maintain record of all statuses. Develop and maintain professional relations with all clients. Drive readiness and contingency efforts and offer sound emergency response to customers. Deterxxxxxxne and act on the promptest means of supporting customers emergency orders; coordinate all action with customers, DLA and higher-level command. Monitor the status of open orders, and receive cancellations, updates and modifications to close using DLA system tools. Devise, coordinate, operate evaluate and set forth controlled property management command-level material control. Initiate programs to promote better use of government property.

HEZEKIAH E GRIFFITHS, JR. Page 2 of 6

General Supply Specialist, Continued

Form plans for corrective actions specific to controlled property, the dexxxxxxlitarization of coding deterxxxxxxnation, inventory management and contractor surveillance matters. Lead management analyses of departmental property, inventory operations and programs concerning intricate issues related to inventory control and accountability in Headquarters and Field Offices. Create and evaluates complex functional system requirements for the Order Fulfillment functional area.

Investigate and resolve discrepancies by gathering and analyzing inventory information; research gains/losses stemxxxxxxng from physical inventory counts facilitated during non-accountable storage functions, as well as adjustment trends for accountable storage activities. Drive independent analysis of specific order fulfillment processes. Call on automated systems used in a Customer Relationship Management (CRM) Cell, e.g. EBS and DOD email.

08/2012-06/2013

Department of Defense, U.S. Army
Fort Myer, VA, U.S.

Salary: $54K/year
Hours: 40/year
Supervisor: Mr. William Randall, Jr.; Phonexxx-xxx-xxxx; Contact: Ask beforehand

Vehicle Transportation Specialist

Aided in operating fleets of motor vehicles ranging in size to include Neighborhood Electric (NEV) Vehicle to support Federal agencies. Ensured adequate delivery of Interagency Fleet Management System (IFMS) services. Managed program and cost efficacy. Identified required system changes stemxxxxxxng from new processes or policy requirements in the Order Fulfillment process area. Amassed data from automated systems to deterxxxxxxne trends of recurring incongruities. Offered technical counsel, interpretation of directives and staff guidance related to accountable property systems, policies and guidelines.

Developed and evaluated multifaceted functional system requirements for Order Fulfillment. Supported readiness and contingency; provided emergency support to customers. Acted on the most expeditious means of supporting emergency orders and coordinated action with the customer, Army staff, higher Command. Managed daily operations of Fleet Management Center (FMC), the Regional Office and the Maintenance Department by reviewing, measuring and recommending operational improvements in customer service, cost control and use of vehicles and other resources. Oversaw a complex supplier network; conveyed procedures, evaluated trends, assuaged customer complaints and drove compliance with contractual obligations.

Ensured forecast or demand plans were published swiftly and provided to collaborative partners. Developed recommendations for new procedures to amend or prevent errors. Serves as a Tailored Vendor Logistics Specialist for Customer Relationship Management (CRM) Cell or Support Teams. Helped the Process Management team develop and implement policy to meet legislative and programmatic changes. Led the resolution of open issues with collaborative customers. Offered guidance and training to Tailored Vendor Logistics Specialists; completed assignments and resolved conflicts as they arose. Meshed work with other parties seamlessly.

Worked directly with customers, in collaboration with other support staff to measure, identify, clarify and meet their respective needs. Studied current and proposed policies to assess impact on processes, systems and data. Deterxxxxxxned the swiftest manner in which to resolve emergency orders; coordinated with the customer, Troop Support supply chains, command and Headquarters in doing so.

HEZEKIAH E GRIFFITHS, JR. Page 3 of 6

Vehicle Transportation Specialist, Continued

Efficaciously communicated using oral and/or written media. Briefed customer support issues at Commander meetings. Conducted comprehensive reviews and offered advisory services regarding Order Fulfillment. Crafted and validated a Demand Plan for groups of complex or critical items, supported globally. Assessed customer demand for items purchased. Resolved complex system issues not subject to standard resolution. Provided proactive solutions to meet customer xxxxxxssion requirements. Evaluated and adjusted historical demand data to develop collaborative/statistical forecasts for items with demonstrated demand patterns, as well as for those in support of statistical models of prediction.

Named as the senior MVTS member of a Customer Relationship Management (CRM) Support Team; was a tireless customer advocate for the Defense Logistics Agency and worked with customers to meet their needs. Coordinated the resolution of customer orders or support issues by develop service improvements. Ensured forecast or demand plans were published in a timely fashion and provided to collaborative partners. Conducted Demand Planning (DP) and Material Requirements Planning (MRP) within the Logistics Modernization Program and other Army systems. Ensured customers had the latest vendor catalog data loaded in their ordering systems.

11/2012 -08/2013

Department of Defense, U.S. Army
Fort Myer, VA, U.S.
Salary: $48K/year
Hours: 40/week
Supervisor: David McCauley : Phonexxx-xxx-xxxx; Contact: Ask beforehand

Supply Technician

Managed inventory, stock and procurement of items in support of DPW shops and activities. Established stock levels and replenished as needed. Drove for prompt processing of various supply documents; included exaxxxxxxnation, validation, coding, and reconciliation. Leveraged automated supply systems; delivered supply support for installation clients. Suggested types of processing for material requisitions, reallocations and redistributions. Also coordinated material support requirements.

Analyzed inventory discrepancies, adjustments and other factors to drive corrective action, as well as resolve difficult problems for problem areas. Managed material support for stock control and accounting, inventory and financial management. Acted as a government-wide International Merchants Purchase Account Card (IMPAC) card holder, used to validate crucial item demands. Screened incoxxxxxxng requisitions and ensured physical receipt of material including inspection, stock selection, as well as deterxxxxxxnation of stock levels and shipping.

Identified and initiated new procedures to reduce inventory record error rate, streamlined inventory processes, and complied with agency guidance. Exercises initiative, ingenuity, and aggressiveness in identifying real or potential demand forecasting problems areas and arrives at timely solutions to assure maximum response to customer's demand needs thereby assuring the least possible hindrances to their xxxxxxssions. Obligates funds and subxxxxxxts Purchase Requests and Comxxxxxxtments (PR&C) using the General Fund Enterprise Business System (GFEBS). Reviewed operational information obtained from varied supply systems; noted problem areas and took corrective action to make program compliant with policies. Engaged in inventory; conducted investigations to deterxxxxxxne causes of discrepancies by checking stock records, purchase orders, receipts, GPC logs, etc. Received inventories to inspect, load, unload, segregate, store, dispense, delivers and the like.

HEZEKIAH E GRIFFITHS, JR. Page 4 of 6

09/2010-11/2012

Department of States
Washington, DC, U.S.
Salary: $41K/year
Hours: 40/week
Supervisor: Mr. Raymond Poole; Phonexxx-xxx-xxxx; Contact: Ask beforehand

Supply Technician

Coordinated logistics, assigned priorities and set timelines to fuel achievement of planned Integrated Logistics Support (ILS) Reviews. Approved logistics system process specifications throughout the lifecycle, including integrating equipment, process specifications, and contractual vehicles. Proposed engineering changes from a logistics standpoint. Devised support goals and created logistics for required documents. Called on relationship building acumen to ensure sound teamwork and customer satisfaction. Designed supply location systems for quality and cost efficacy purposes.

Provided logistics management support at all levels, including Engineers, Training Officers, Project Managers, Department Officials, government Project Coordinators, and Contractors. Managed regulatory and procedural changes to ensure they complied with operating requirements. Worked with other offices/agencies to resolve policy inquiries. Called on inventory management software to create a property database; used software to track stock levels and storage times. Maintained databases of all program/adxxxxxxnistrative properties and supplies; conducted physical inventory counts, material inspections, location checks, and annual inventory processes. Revamped the Global Publishing Solutions (GPS) supply room for ease of access and efficiency; offered enhanced customer service to Department bureaus. Identified vendors, led the installation of security gates and designed a new inventory location system. Slashed the GPS supply room inventory by 35 obsolete, excess line numbers.

01/2005-12/2009

Department of Defense, Army (Active Duty)
Fort Dix, NJ, U.S.

Salary: $78K/year

Hours: 40/week
Supervisor: Major Dake; Phone: 609-258-5554; Contact: Ask beforehand

Supervisor, Supply System Analyst

Managed daily operations of Division Material Management Branch; assisted Division Chief and oversaw staff, including resolving conflicts and supporting logistic management objectives. Provides technical advice, interpretation of directives/regulations, and guidance to personnel and soldiers on accountable property systems, policy, procedures and guidelines. Conduct Demand Planning (DP) and Material Requirements Planning (MRP) within Logistics Modernization Program and other Army systems for both Major and Secondary assets. Conducts comprehensive reviews and provides advisory services regarding Order Fulfillment functional process.

Ensured forecast or demand plans are published and provided to the appropriate collaborative partners. Established customer service standards, trained staff, and resolved customers problems. Managed planned programs and prepared purchase documents/requisitions in accordance with regulations and directives. Implemented federal and agency program for return and re-utilization of equipment. Identifies the required system changes resulting from new processes, procedures, or policy requirements in the Order Fulfillment process area. Exaxxxxxxned current and proposed policies to assess the impact on processes, procedures, systems and data.

HEZEKIAH E GRIFFITHS, JR. Page 5 of 6

Supervisor, Supply System Analyst, Continued

Oversaw management programs; delivered technical and systems guidance on property management programs for the Army division. Evaluated existing practices to drive policy changes. Directed service orders, credited transactions and repaired invoices for proper execution. Noted functional process issues and crafted proposals for new process structures used to improve performance efficacy. Proposed procedural changes for all operational facets of property and equipment accountability. Supervised storage, receiving, classification, issuance of material handling, supply locator systems, facility safety and supply security operations. Designed comprehensive surveys and studies that covered long-range plans and enterprise programs.

Managed material support functions e.g. stock control, accounting, procurement, inventory control and financial management. Organized Army Inspection General Review twice, thus yielding two reports with no adverse findings. Earned an Outstanding Performance Review during two Command Maintenance Evaluation Team Inspections. Independently investigated specific Order Fulfillment process issues to drive resolution. Created set into motion departmental trainings for Supply Technicians. Worked as a sound intermediary to address systexxxxxxc concerns that customers encountered specific to XXXXXXLSTRIP and electronic transactions.

Helped analyze and develop program requirements and partook in planning for new data processing pertaining to inventory requirements. Resolved remaining customer issues using self-created corrective actions. Assessed and developed complex functional system requirements for the Order Fulfillment sector; provided proactive solutions to align with customer xxxxxxssion requirements. Skillfully communicated via various oral and or written media platforms. Worked directly with customers in conjunction with other support staff to identify and meet their needs. Aided the Accountable Property Officer (APO) with all planning stages. Managed the property management program for the U.S. Army; reviewed policy issues that exuded enterprise-wide impact. Decided upon the most efficient means of resolving customer emergency orders in coordination with customers, Troop Support supply chains, command and Headquarters.

Education

Trident University International, Cypress, CA, U.S.

Degree: Doctorate

Major: Health Sciences

Earned: 02/2019
GPA: xx /4.0 scale

Credit Hours Earned: xx

Trident University International, Cypress, CA, U.S.

Degree: Master s

Major: Business Management-Logistics Management and Operation

Earned: 12/2011
GPA: xx /4.0 scale

Credit Hours Earned: xx

Trident University International, Cypress, CA, U.S.

Degree: Bachelor of Science

Major: Business Management-Human Resources

Earned: 08/2006
GPA: xx /4.0 scale

Credit Hours Earned: xx

HEZEKIAH E GRIFFITHS, JR. Page 6 of 6

Specialized Training/Certificates/Licensures

Certified 1 Life Cycle Logistic, Xxxxxxlitary Standard Requisitioning and Issue Procedures (XXXXXXLSTRIP)

Material Handler Course, Hazardous Awareness Management Course, Supply Management Course, Automated logistical specialist (92A), Unit Supply Specialist (92Y)

References

Sherlock A. Grant

Phone: 732-371-5996

Email: Abc@xyz.com

Mr. William L. Randall, Jr.

Phonexxx-xxx-xxxx

Email: abc@xyz.com

Alina Ritchie

Phone: 951-368-7485

Email: Abc@xyz.com

Yyyyyy x. yyyyyy

Xxxxxx, XXXXXX xxxxxx-3213
Phonexxx-xxx-xxxx
Email: abc@xyz.com

Citizenship: American

SSN: xxx-xx-xxxx

Veteran s Preference: U.S. Army Veteran

Job Announcement Number: xxxx
Job Title: xxxx

Department: xxxx

KNOWLEDGE, SKILLS & ABILITIES (KSAs)

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